If you don’t have patience and determination you will get crush signing up lol
Took me awhile to complete the onboarding process. but I keep saying to myself, remember this is Jamaica you are dealing with so things might not be smooth and fast. But after about two - three weeks of back and forth with the lovely and professional customer representatives In the chat feature, I was able to complete it all. I love Jamaica and I know sometimes getting things done can be drawn out and if you are not determined, you might give up. Maybe it’s bureaucracy and red tapes, but like I said just know it’s never easy and keep trying and have a ton load of patience.
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Account opening
Very easy to use and easy to navigate…
Not sure this is fit for purpose
Continuous problems logging in “ suspicious behaviour “ messages no apparent reason so end up having to log in using web version. What the point of a banking app that won’t let you log in at will. Developers need to scrap this mess
and start again
and start again
Great app, but…
I love the security features for this banking app. However the communication when opening an account needs to be more clear. My only suggestion would be to make it clear that each document will require verification and can be 3-5 days for each document to be verified. It took 19 days to open an account online. Mainly due to miscommunication. However, Customer service reps are outstanding and the chat is very helpful.
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Unable to login
Each time I attempt to login it’s saying that my session is expired this app is useless.
