Thumbs up
They are a great team
If you don’t have patience and determination you will get crush signing up lol
Took me awhile to complete the onboarding process. but I keep saying to myself, remember this is Jamaica you are dealing with so things might not be smooth and fast. But after about two - three weeks of back and forth with the lovely and professional customer representatives In the chat feature, I was able to complete it all. I love Jamaica and I know sometimes getting things done can be drawn out and if you are not determined, you might give up. Maybe it’s bureaucracy and red tapes, but like I said just know it’s never easy and keep trying and have a ton load of patience.
Show more
Account opening
Very easy to use and easy to navigate…
Not sure this is fit for purpose
Continuous problems logging in “ suspicious behaviour “ messages no apparent reason so end up having to log in using web version. What the point of a banking app that won’t let you log in at will. Developers need to scrap this mess
and start again
and start again
Great app, but…
I love the security features for this banking app. However the communication when opening an account needs to be more clear. My only suggestion would be to make it clear that each document will require verification and can be 3-5 days for each document to be verified. It took 19 days to open an account online. Mainly due to miscommunication. However, Customer service reps are outstanding and the chat is very helpful.
Show more
Unable to login
Each time I attempt to login it’s saying that my session is expired this app is useless.
Unable to onboard
I have been trying to on board with no success, and no clear reason shared on why the application cannot be processed. I’ve tried 5 times
Unable to log in
Useless. Signed up and Submitted documents for verification . Been trying to log back on but keeps saying “no internet connection “ . I thought something was wrong with my WiFi so I switched to mobile data however it keeps saying the same thing. Deleted and reinstalled again but still saying the same thing. Clearly not my internet connection but something is wrong with the app itself.
Show more
Smh
This app is lameeeeeeeeee
Doesn’t work
Tried to open an account via the app today (19/08/25) and cannot make any progress passed the first page as doesn’t like my uk mobile number.
Useless
I’ve uploaded all my documents to create an account and since doing that I haven been able to login again, it’s been about 4 month I’ve called and the customer service said they can help.
Rated ZERO
If I could give this app a big fat ZERO I would! completely useless. Just one blank slate occupying space
OneJN app
App not working properly, I can’t log in
Was ok, but...
This app seemed ok, but now just sits there on the startup screen. It's been like this for at least two weeks now. Tried re-installing but still the same issue.
Absolutely useless
Initially it worked and you had very limited options to view some services that JN offered but after a few updates the app doesn’t even load. Just asks you to log in and doesn’t even do that. Just use the website and save yourself the headache.
Can’t use the App outside Jamaica
Can’t use the app to sign up when outside of Jamaica - Called CC and they were not able to help. I gave it some time thinking they would eventually fix the issue but nothing…
I can’t even pass the first log in
I had downloaded this app at the Portmore branch while in Jamaica. I signed up and thereafter never able to log in to complete a profile. I back in the US and it’s completely useless. Unable to connect/my internet service is not available etc. So up to now I can’t log in the app
The app is not working on my iPhone
Not opening
A total headache
Doesn’t allow access beyond Home Screen.
Will not open
App does not work
