Pooh92!
Extremely helpful.
excellent app
this app is great. it makes everything so easy to deal with. my favorite part is that you can bring up your medical insurance card, front and back, right in the app.
Convenient
If this app added a feature that included Face ID or automatic login it would be much better. It becomes repetitive to have to manually login when more apps than not have the option of face, finger or automatic login. Other than that, it’s good!
Cannot Access Information - Absolutely useless error message
I’m trying to access my healthcare information and the app gives me a giant red banner that says only “Unable to sign in.” That’s it. No reason. No error code. No indication whether my credentials are wrong, my account is locked, or CareSource is having a technical problem. No useful troubleshooting.
And what am I supposed to do when this happens outside CareSource customer service hours? Like right now because you’re not open to calls S I type this.
The entire point of providing members with an app and online account is so we can access our own healthcare information without having to call customer service during business hours.
It is 2026. “Unable to sign in” is not adequate error handling for a healthcare app. Tell members what went wrong and how to fix it. I should not have to wait until customer service opens just to find out why your app won’t let me access my own account.
And what am I supposed to do when this happens outside CareSource customer service hours? Like right now because you’re not open to calls S I type this.
The entire point of providing members with an app and online account is so we can access our own healthcare information without having to call customer service during business hours.
It is 2026. “Unable to sign in” is not adequate error handling for a healthcare app. Tell members what went wrong and how to fix it. I should not have to wait until customer service opens just to find out why your app won’t let me access my own account.
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Accessibility
I downloaded this app tried to login. Said it didn’t recognize my password then said it would send a link to my email to reset my password that was two weeks ago maybe three and I’m still waiting on email with the link to reset my password. That sense I have tried and tried to reset my password and as I said earlier, I’m still waiting on the link. This app really sucks.
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Working good so far
Great App ! Very easy to use and great resources.
Unexpected error can’t log in
Everytime I try to log in it says unexpected error. It would be nice to be able to look at my insurance information.
User unfriendly
This app is useless. Miss the days you could sign into a website and easily make your payment. Half the time the app is down and won’t connect to the payment site. The first time they switched over it took me awhile to figure out how to even make a payment. Sad they got bought out and the new place is trash
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Care source
They are really good in insurance company so far no complaints
Great app
This app is great. It is so convenient to have everything in one place!
Fast and beneficial
Everything I need is at my finger tips. I enjoy the service very much. Customer service is top tier in my opinion! Thank you care-source.
Love this insurance
This insurance has been one of the best I have ever had. Thank you caresource
Asthma COPD
Excellent relief
Never works
I need to access my account but the only way to do it is on a PC it seems, since this app doesn’t function properly, I got signed out mid survey and then it just keeps putting up errors, please hire competent programmers!!
Doesn’t work for me
I downloaded the app and clicked on create an account. Followed the steps. Never received an email to finish signing up. Disappointed because I actually need access for insurance coverage verification purposes.
Wow
Unfortunately I have no good news and ditto the other reviewers to the almost “T”. The only exception to this is cannot log in haven’t been able to log in no matter what call I made or promises of calls never received period. I can say that I’ve appreciated Caresource over the last year because if it weren’t for them the hospital bills from being in the hospital, 2 surgeries, trauma therapy and visits time and again to get some semblance of normalcy from being shot 3 times I don’t actually know what I’d have done or do. The app is absolute trash YES but I can’t say that about those clearing my recovery. I know change in our coverage is coming because of our Government and unfortunately for some we will suffer tremendously. But I know this…there is something beyond our understanding and He sits above! Nothing absolutely nothing happens in this world by chance. If there is a problem…He will provide a solution and I wholeheartedly believe this. I send healing and hope to all of us in Christs name.
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Health
Great
So attentive to my needs.
The people at CareSource have helped me tremendously with medications interacting. It almost seems like CareSource is better then my doctors office or pharmacy. Love CareSource.
Appreciation to caresource
They help me over the years and they still are sometimes I don’t know what I would do without caresource
I still haven’t received my cash balance from the two appointments that I went to
Just wondering
