Pooh92!
Extremely helpful.
excellent app
this app is great. it makes everything so easy to deal with. my favorite part is that you can bring up your medical insurance card, front and back, right in the app.
Convenient
If this app added a feature that included Face ID or automatic login it would be much better. It becomes repetitive to have to manually login when more apps than not have the option of face, finger or automatic login. Other than that, it’s good!
Cannot Access Information - Absolutely useless error message
I’m trying to access my healthcare information and the app gives me a giant red banner that says only “Unable to sign in.” That’s it. No reason. No error code. No indication whether my credentials are wrong, my account is locked, or CareSource is having a technical problem. No useful troubleshooting.
And what am I supposed to do when this happens outside CareSource customer service hours? Like right now because you’re not open to calls S I type this.
The entire point of providing members with an app and online account is so we can access our own healthcare information without having to call customer service during business hours.
It is 2026. “Unable to sign in” is not adequate error handling for a healthcare app. Tell members what went wrong and how to fix it. I should not have to wait until customer service opens just to find out why your app won’t let me access my own account.
And what am I supposed to do when this happens outside CareSource customer service hours? Like right now because you’re not open to calls S I type this.
The entire point of providing members with an app and online account is so we can access our own healthcare information without having to call customer service during business hours.
It is 2026. “Unable to sign in” is not adequate error handling for a healthcare app. Tell members what went wrong and how to fix it. I should not have to wait until customer service opens just to find out why your app won’t let me access my own account.
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Accessibility
I downloaded this app tried to login. Said it didn’t recognize my password then said it would send a link to my email to reset my password that was two weeks ago maybe three and I’m still waiting on email with the link to reset my password. That sense I have tried and tried to reset my password and as I said earlier, I’m still waiting on the link. This app really sucks.
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