CARFAX User Reviews

Customer Experience

Positive experience55.9% of reviews
Neutral7.8% of reviews
Negative experience36.3% of reviews

~ Based on 270 written reviews from the US App Store.

What users say

Is CARFAX Safe?

CARFAX - New & Used Cars appears safe based on user ratings. AppsHunter Safety Score for CARFAX is 98/100.

This assessment is based on 368,003 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.8% of ratings point to a safe experience
1.7% of ratings suggest some concerns
0.5% of ratings point to a risky experience

~ Based on 368,003 App Store ratings for CARFAX.

Is CARFAX Legit?

CARFAX - New & Used Cars appears to be a legitimate app. AppsHunter Legitimacy Score for CARFAX is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

App doesn’t run in iphone 13

Search for used cars does not get passed the model selection page

annoying

app is constantly crashing

Worthless update

Why would you update the app to only direct the user to…the website! Seriously atrocious. Why have an app and not use a self contained app. If I wanted a web app, I would’ve saved a bookmark. Not even to mention way to change vehicle info is convoluted and then the big old cookies reminder on every single page opened. This app USED to be good.
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Terrible customer service. The phone number no one picks up the phone. I’ve been calling for 2 weeks

I’ve had a case open for over two weeks they haven’t corrected yet. All they do is send automated replies that they will fix the issue soon but it’s been over two weeks. Absolutely ridiculous

Unable to get app

What good is it if I can’t download it??

Not so good anymore

This app used to be good. Trying to search for a vehicle with different specs? Good luck. Doesn’t matter what specs you click, the search results don’t change. You want a white vehicle? Here’s blue, black, pink, purple, plus the white you’re really looking for.

Doesn’t work

The app locks up when i try to select a vehicle model.

Locks Up

Using my iPad, this app will lock up when I select a make and model. Every time!

Fake reports

Fake reports. The inspection results don’t match the actual condition at all. It feels like they just copy and paste reports without properly checking the vehicle. I wouldn’t trust their inspections or recommend this place to anyone.

Overheat the phone

This app run so many tracking and additional processes that it cause the phone to overheat and thermally shuts down. Try using it for like 10 minutes and see how dangerously hot your phone is.

Where

Where is this SUV? I want to buy it.

Not my favorite

Two things that really annoy me about this app. It gives you a save button to save a search. But nowhere on the app is there a place to go to and select the searches that you saved. I went into the hamburger menu. I clicked on my profile. I re-clicked the safe button. I held down the safe button. After trying this so many times it told me that I had exceeded the maximum number of times that I could save a search (10). I wasn’t trying to save a search. I was trying to find the searches that I had saved. And now the app won’t let me search anymore because something in its logic says the whole thing is filled up. Even if I don’t save a new search, it won’t let me create it. Yes, I tried shutting down the app and restarting it.

I guess this app is linked somehow to the online version of the program. I will probably go online and find all of my saved searches. This is extremely poor programming. Everything should be intuitive in the user interface of the app. There should be no guest work.

The other thing that annoys me is that you can only search for one type of vehicle at a time. Other apps allow you to create a search with multiple makes and multiple models within a make. This app makes you create multiple searches, which you save, but you cannot exceed 9. If you save 10, the app stops working.
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can’t log in

fix ur damn app

Literally nothing in the app works

Bro

Is cause whenever I look for a car it changes the year and a lot of stuff

1/10

Cumbersome, poor performance

Of all the car buying apps I’ve downloaded, this is by far the worst.

Pricing

They started to charge us for reports after so much time of using this app such a shame don’t use this app

A lot of cars listed are not even available for sale.

A lot of cars listed are not even available for sale.

Super Helpful

Very nice and helpful app, bought several vehicles through this app,

The best

Olot has Danielopez