CARFAX User Reviews

Customer Experience

Positive experience53.9% of reviews
Neutral7.9% of reviews
Negative experience38.2% of reviews

~ Based on 280 written reviews from the US App Store.

What users say

Is CARFAX Safe?

CARFAX - New & Used Cars appears safe based on user ratings. AppsHunter Safety Score for CARFAX is 98/100.

This assessment is based on 368,004 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.8% of ratings point to a safe experience
1.7% of ratings suggest some concerns
0.5% of ratings point to a risky experience

~ Based on 368,004 App Store ratings for CARFAX.

Is CARFAX Legit?

CARFAX - New & Used Cars appears to be a legitimate app. AppsHunter Legitimacy Score for CARFAX is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Prices are nuts

Not for someone looking to use it once or twice the pricing in app is definitely aimed towards dealers sadly

Car search broken

Open app, click Porsche, click Boxster….app freezes….every time. Unacceptable app development

They don’t report scams

A car dealership lied on carfax showing the car has never gotten into an accident. I come to find out the car was practically totaled. There is no way to report the dealership. Mind you every customer there has the same complaints.

You know what you're doing

You deserve this

Update sucks

So they took a perfectly good app and ruined it. No longer able to start new search, back button kicks you out of your search CARFAX reports harder to access…great job there

Does not work

The app, simply, does not work. Tap any make, when you go to select model, the app freezes completely. This is with the app completely updated. 0/5 stars

Terribly Designed App

I’ve never seen a worse app. Whenever you tap into a new page, it logs you out. So you have to keep logging back in. Which is done by emailing a code. Which takes 10 minutes to arrive.
Various pages inside the app, open as a web pop-up. It looks horrible and the functionality is minimal.
If I wanted to use the website I’d just do that. Actually, you should anyways. Because this app is terrible.
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Doesn’t work

The app locks up when i try to select a vehicle model.

Just an endless loop of logins

Bought 4 report package but can’t use it, charge $119 for 4 reports, and it says I must buy report

Useless update

Since the new update came out, it’s not letting me filter the exact miles on the car. It won’t go lower than 10k miles.

App doesn’t run in iphone 13

Search for used cars does not get passed the model selection page

annoying

app is constantly crashing

Worthless update

Why would you update the app to only direct the user to…the website! Seriously atrocious. Why have an app and not use a self contained app. If I wanted a web app, I would’ve saved a bookmark. Not even to mention way to change vehicle info is convoluted and then the big old cookies reminder on every single page opened. This app USED to be good.
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Terrible customer service. The phone number no one picks up the phone. I’ve been calling for 2 weeks

I’ve had a case open for over two weeks they haven’t corrected yet. All they do is send automated replies that they will fix the issue soon but it’s been over two weeks. Absolutely ridiculous

Unable to get app

What good is it if I can’t download it??

Not so good anymore

This app used to be good. Trying to search for a vehicle with different specs? Good luck. Doesn’t matter what specs you click, the search results don’t change. You want a white vehicle? Here’s blue, black, pink, purple, plus the white you’re really looking for.

Doesn’t work

The app locks up when i try to select a vehicle model.

Locks Up

Using my iPad, this app will lock up when I select a make and model. Every time!

Fake reports

Fake reports. The inspection results don’t match the actual condition at all. It feels like they just copy and paste reports without properly checking the vehicle. I wouldn’t trust their inspections or recommend this place to anyone.

Overheat the phone

This app run so many tracking and additional processes that it cause the phone to overheat and thermally shuts down. Try using it for like 10 minutes and see how dangerously hot your phone is.