CARFAX User Reviews

What users say

Top reviews

Where

Where is this SUV? I want to buy it.

Not my favorite

Two things that really annoy me about this app. It gives you a save button to save a search. But nowhere on the app is there a place to go to and select the searches that you saved. I went into the hamburger menu. I clicked on my profile. I re-clicked the safe button. I held down the safe button. After trying this so many times it told me that I had exceeded the maximum number of times that I could save a search (10). I wasn’t trying to save a search. I was trying to find the searches that I had saved. And now the app won’t let me search anymore because something in its logic says the whole thing is filled up. Even if I don’t save a new search, it won’t let me create it. Yes, I tried shutting down the app and restarting it.

I guess this app is linked somehow to the online version of the program. I will probably go online and find all of my saved searches. This is extremely poor programming. Everything should be intuitive in the user interface of the app. There should be no guest work.

The other thing that annoys me is that you can only search for one type of vehicle at a time. Other apps allow you to create a search with multiple makes and multiple models within a make. This app makes you create multiple searches, which you save, but you cannot exceed 9. If you save 10, the app stops working.
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can’t log in

fix ur damn app

Literally nothing in the app works

Bro

Is cause whenever I look for a car it changes the year and a lot of stuff

1/10

Cumbersome, poor performance

Of all the car buying apps I’ve downloaded, this is by far the worst.

Pricing

They started to charge us for reports after so much time of using this app such a shame don’t use this app

A lot of cars listed are not even available for sale.

A lot of cars listed are not even available for sale.

Super Helpful

Very nice and helpful app, bought several vehicles through this app,

The best

Olot has Danielopez

New navigation terrible

Put the navigation back. The new navigation is terrible. Who thought this was a good thing?

Garbage app

Have you tried searching for a car? Try to use your own app and see if it shows you accurate search results. Such a terrible UX

Great potential, just need to get their stuff together

Can’t share listings with family unless they download app.
Cant select more than 1 make/model. A lot of filter issues.

Bring Saved Searches Back

Not sure why the app was updated to be less functional. As someone who uses (used) Carfax primarily on mobile, it’s a serious downgrade to lose access to saved searches and a couple of other things

Why did you remove saved searches

The app was great before you decided to update and remove save searches. Are you trying to make the app harder to use? What sense does that make

Glitchy App

App fails pretty often compared with other car apps. Filters lose settings. Login loses credentials. App will not allow you to save a search over 500 mile radius. Cannot exclude salvage titles. Nice layout. Access to Carfax is the major draw.

DIY Service Records Dissapeared

I went to go add another DIY service record on my app, and all the services I did myself, are all gone from January to February and it was like 10 different records. Carfax you need to fix your app

Glitches

Recent updates ruined the app it used to run perfectly now your filters constantly get reset after every new addition👎

Fire UX Designer

New update is complete junk. That info overlaps over picture is ridiculous and completely kills app usability. Please reverse….

Stop the changes

They keep changing the interface; now we have to go to the filter and choose 'no accident' every time, so stupid.