Love It
So much easier than a dealership.
I couldn’t be more pleased with how straightforward and seamless the process is. I would recommend Carvana to anyone looking to buy.
I couldn’t be more pleased with how straightforward and seamless the process is. I would recommend Carvana to anyone looking to buy.
Easy peasy
Such an easy way to order a car. Friendly customer service. Great experience so far.
Garbage Support
Originally offered me $19,600 to sell my car to Carvana, which is actually fair as comparable make/model/trim/miles are on Carvana selling for around $22,000-ish currently. I went back into the offer just to make sure I had all the correct information and apparently because I changed the mileage from 46,000 to 44,000 (because I honestly couldn’t remember the exact number) my offer went down to $15,000. Actually, it went to $19,000, then to $16,500, then $15,000; all without changing a single thing about the condition of my car. That is a $4,600 total reduction because I decreased the mileage by 2,000 miles. It made absolutely no sense and confirmed that Carvana’s offers are almost entirely nonsense.
Support then confirmed the only thing that changed originally was the mileage from 46,000 to 44,000, and said they would escalate my issue. Just got an email from Carvana saying they would not honor their original offer and now instead of me getting a few thousand dollars to put down on my next vehicle, I WOULD OWE THEM MONEY TO SELL THEM MY CAR!
I was actually going to do a trade-in with them for the tax benefits. Now, instead I will inform everyone I know purchasing/selling their vehicle to stay away from Carvana. The whole interaction felt very scummy and predatory.
Support then confirmed the only thing that changed originally was the mileage from 46,000 to 44,000, and said they would escalate my issue. Just got an email from Carvana saying they would not honor their original offer and now instead of me getting a few thousand dollars to put down on my next vehicle, I WOULD OWE THEM MONEY TO SELL THEM MY CAR!
I was actually going to do a trade-in with them for the tax benefits. Now, instead I will inform everyone I know purchasing/selling their vehicle to stay away from Carvana. The whole interaction felt very scummy and predatory.
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Amazed at How Easy
I hit a bear and absolutely totaled my 2019 Jetta. I was in a complete panic, worrying about dealing with my insurance, getting a rental, dealing with potentially weeks of stress. Then a friend recommended Carvana, and I am ASTONISHED at how easy this was to use! I compared vehicles easily, filtered to my own needs, and finalized a 2024 Tiguan less than 24 hours after my accident. Knowing I can relax and let my insurance work while I’m in a new vehicle is such a relief! Glad someone told me!
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I can see why there are 5 star reviews but we had a bad run
Traded in a 2024 Mazda CX-50. Asked about tires in the intake (ours had <5k miles). Price was within $1k of a local dealer and we opted for convenience to trade and receive a car in 1 transaction.
Bought a Tesla Model Y. During delivery we see a nasty multi directional gash in the front tire and the tires are near end of life (not in the listing). We assumed if they asked for condition of our tires they would replace or disclose the tire situation when selling. Driver says take the car and call Carvana. We had phone calls for 3 weeks, multiple trips to tire stores, insurance calls. All to be offered $250 on what was required $1,500 tires. Was going to offer taking the car back which is stupid, that was $990 in shipping they were willing to eat. Offer me the shipping for free at $990 and I’ll go buy new tires, the difference is fair I bought a used car. They easily made $6-7k on the deal, I’m not asking anyone to lose but this was a bad experience. Also had an outlet melted at my house and realized the charger that came with the car was actually an off brand one. I was going to buy another car from them based on the initial experience but hate dealing with companies that can’t use common sense. We will as a family be telling anyone who asks to skip Carvana as a service.
Bought a Tesla Model Y. During delivery we see a nasty multi directional gash in the front tire and the tires are near end of life (not in the listing). We assumed if they asked for condition of our tires they would replace or disclose the tire situation when selling. Driver says take the car and call Carvana. We had phone calls for 3 weeks, multiple trips to tire stores, insurance calls. All to be offered $250 on what was required $1,500 tires. Was going to offer taking the car back which is stupid, that was $990 in shipping they were willing to eat. Offer me the shipping for free at $990 and I’ll go buy new tires, the difference is fair I bought a used car. They easily made $6-7k on the deal, I’m not asking anyone to lose but this was a bad experience. Also had an outlet melted at my house and realized the charger that came with the car was actually an off brand one. I was going to buy another car from them based on the initial experience but hate dealing with companies that can’t use common sense. We will as a family be telling anyone who asks to skip Carvana as a service.
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