Read this fully before you use the app
I had a very disappointing experience with Carvana.
When I filled out the vehicle information, I clearly disclosed that my car had dents on the door. I even contacted customer service beforehand to ask whether I should upload photos of the damage, and I was told it wasn’t necessary and that everything would be fine.
The first pickup appointment was a complete waste of time because the driver arrived late and said he couldn’t take my car since his truck was already full. I rescheduled, and during the second appointment, the driver refused to take the car because of the same door damage that I had already disclosed. He took a few photos and told me that management would review the case and contact me within a few days.
That was almost three weeks ago, and I still haven’t received any update. No phone call, no email, no explanation.
I’ve wasted my time on multiple pickup appointments, followed the instructions I was given, and have been left waiting with no communication whatsoever. This is not the level of service I expected from a company like Carvana. I hope someone finally takes ownership of this issue and provides an update.
When I filled out the vehicle information, I clearly disclosed that my car had dents on the door. I even contacted customer service beforehand to ask whether I should upload photos of the damage, and I was told it wasn’t necessary and that everything would be fine.
The first pickup appointment was a complete waste of time because the driver arrived late and said he couldn’t take my car since his truck was already full. I rescheduled, and during the second appointment, the driver refused to take the car because of the same door damage that I had already disclosed. He took a few photos and told me that management would review the case and contact me within a few days.
That was almost three weeks ago, and I still haven’t received any update. No phone call, no email, no explanation.
I’ve wasted my time on multiple pickup appointments, followed the instructions I was given, and have been left waiting with no communication whatsoever. This is not the level of service I expected from a company like Carvana. I hope someone finally takes ownership of this issue and provides an update.
Show more
Of course it’s awful…
This is the vehicle version of drop shipping but worse. Yes, dealerships are awful, but there are at least legal boundaries and consumer protections. With a dealer, you can at least take into your own mechanic and have it checked out before committing to anything. Carvana requires a contract before you even see the vehicle and once you do get to have it checked out, your already in a contract and BEST CASE SCENARIO, you get credit toward another one of their vehicles and still have to pay shipping. It’s a coin flip every time… and that is the BEST CASE. Most people just end up, being up a creek without a paddle and TRADING IN THE P.O.S. vehicle back to Carvana for a fraction of what they paid and going to a dealer. Save time and money and go to a dealer. It sucks, but not as bad as Carvana.
Show more
They stole 200$ from me
I went to buy a car, payed 200$ for insurance, then they cancelled the order, and took my 200 dollars anyways. No credit, no refund, just an empty bank account and no car
Fast and easy
I never thought I'd get the car of my dreams so quickly. The whole experience exceeded my expectations!
Great Purchase Experience
This was a pleasant experience. Being able to use Carvana at home make the process easier.
