Go to Carmax
The down payments through this company are absolutely ridiculous. I’m pre-qualified at both Carvana and Carmax. A 2018 BRZ at Carmax requires a down payment of $1k, a down payment on Carvana for a 2016 BRZ is $12k. Like you’ve got to be insane, never buying a car from Carvana. They say they work with people that have lower credit but clearly they do not. Wouldn’t recommend at all…
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Seamless
So easy and quick and cheaper than busted dealerships
1 star from 5
This all started out well, as with most places they’re great at taking your money and that’s where the greatness stops. They failed to meet the delivery date delaying the purchase for a week and making my commute costly. In the end this whole experience made me miss car dealerships if you can believe it
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Excellent service
This was the best fastest experience ever when purchasing the vehicle no hassle no long wait times everything was straight to the point giving you all information needed answering every question would recommend to the world
I would’ve got a car from you
I would’ve got a car from you, but you said if I didn’t like the car within seven days, I could return it but what you don’t say is that I will have to pay delivery fee regardless so that is a no-brainer for me. I just went to the dealership.
Hiding the true down payments
They advertise some vehicles as 0 down then when you goto purchase the vehicle after being pre approved they jack the down payment way up looked at a 21 mustang gt that was advertised as zero down clicked it and it jumped to $15,000 down on a 30k car not to mention how they offer you insulting numbers for your vehicle I have a 2020 f150 sport with 90k miles they offered me 3k for it they are not honest and it’s nothing but hassle it’s not worth the headache just use a different company if you actually want to buy or sell something
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So easy and helpful
Technology is not our thing but the chat is so helpful and you can talk to it like a real person and it will understand spot on.
Fastest purchase of my life
Wow
Most convenient and intuitive process
Helped my wife do it for her car and when it was time for me to get new vehicle, I did 90% of the process while following my wife around at HEB. We picked up groceries, bought a car, pumped gas. All in one go thanks to the convenience of the Carvana app
Great experience
My Mustang
Hate going to dealerships
I can’t stand going into a car dealership. I’d rather pay a few dollars more to avoid it. So far, the experience has been great. I compared hundreds of cars and whittled them down to a few. Very easy to do and makes it easier to research other things you’d need.
Carvana Experience
Another great carvana experience - did a trade in/purchased new vehicle and everything went great! Syd was awesome! He kept me informed every step of the way and the drop off and trade in went flawless! Thanks Syd for making this a stress and hassle free event!
Read this fully before you use the app
I had a very disappointing experience with Carvana.
When I filled out the vehicle information, I clearly disclosed that my car had dents on the door. I even contacted customer service beforehand to ask whether I should upload photos of the damage, and I was told it wasn’t necessary and that everything would be fine.
The first pickup appointment was a complete waste of time because the driver arrived late and said he couldn’t take my car since his truck was already full. I rescheduled, and during the second appointment, the driver refused to take the car because of the same door damage that I had already disclosed. He took a few photos and told me that management would review the case and contact me within a few days.
That was almost three weeks ago, and I still haven’t received any update. No phone call, no email, no explanation.
I’ve wasted my time on multiple pickup appointments, followed the instructions I was given, and have been left waiting with no communication whatsoever. This is not the level of service I expected from a company like Carvana. I hope someone finally takes ownership of this issue and provides an update.
When I filled out the vehicle information, I clearly disclosed that my car had dents on the door. I even contacted customer service beforehand to ask whether I should upload photos of the damage, and I was told it wasn’t necessary and that everything would be fine.
The first pickup appointment was a complete waste of time because the driver arrived late and said he couldn’t take my car since his truck was already full. I rescheduled, and during the second appointment, the driver refused to take the car because of the same door damage that I had already disclosed. He took a few photos and told me that management would review the case and contact me within a few days.
That was almost three weeks ago, and I still haven’t received any update. No phone call, no email, no explanation.
I’ve wasted my time on multiple pickup appointments, followed the instructions I was given, and have been left waiting with no communication whatsoever. This is not the level of service I expected from a company like Carvana. I hope someone finally takes ownership of this issue and provides an update.
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Of course it’s awful…
This is the vehicle version of drop shipping but worse. Yes, dealerships are awful, but there are at least legal boundaries and consumer protections. With a dealer, you can at least take into your own mechanic and have it checked out before committing to anything. Carvana requires a contract before you even see the vehicle and once you do get to have it checked out, your already in a contract and BEST CASE SCENARIO, you get credit toward another one of their vehicles and still have to pay shipping. It’s a coin flip every time… and that is the BEST CASE. Most people just end up, being up a creek without a paddle and TRADING IN THE P.O.S. vehicle back to Carvana for a fraction of what they paid and going to a dealer. Save time and money and go to a dealer. It sucks, but not as bad as Carvana.
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They stole 200$ from me
I went to buy a car, payed 200$ for insurance, then they cancelled the order, and took my 200 dollars anyways. No credit, no refund, just an empty bank account and no car
Fast and easy
I never thought I'd get the car of my dreams so quickly. The whole experience exceeded my expectations!
Great Purchase Experience
This was a pleasant experience. Being able to use Carvana at home make the process easier.
Finally
I’m not going to sugar coat anything so the process is already long, but FRUSTRATED is an understatement/overwhelmed… yes! I wish it was easier but I finally got my ride after all the phone calls and paperwork. THANKS CARVANA
Easy Shopping and Great Rates
We traded our 2021 Durango for a brand new 2026 Durango. The financing offered competitive rates and the whole process was far better than sitting at a dealership for hours!
Love Carvana
This is our third car we’ve purchased through Carvana! The experience has been the best yet and is extremely painless! I’d recommend them over and over again!
