Love It
So much easier than a dealership.
I couldn’t be more pleased with how straightforward and seamless the process is. I would recommend Carvana to anyone looking to buy.
I couldn’t be more pleased with how straightforward and seamless the process is. I would recommend Carvana to anyone looking to buy.
Easy peasy
Such an easy way to order a car. Friendly customer service. Great experience so far.
Garbage Support
Originally offered me $19,600 to sell my car to Carvana, which is actually fair as comparable make/model/trim/miles are on Carvana selling for around $22,000-ish currently. I went back into the offer just to make sure I had all the correct information and apparently because I changed the mileage from 46,000 to 44,000 (because I honestly couldn’t remember the exact number) my offer went down to $15,000. Actually, it went to $19,000, then to $16,500, then $15,000; all without changing a single thing about the condition of my car. That is a $4,600 total reduction because I decreased the mileage by 2,000 miles. It made absolutely no sense and confirmed that Carvana’s offers are almost entirely nonsense.
Support then confirmed the only thing that changed originally was the mileage from 46,000 to 44,000, and said they would escalate my issue. Just got an email from Carvana saying they would not honor their original offer and now instead of me getting a few thousand dollars to put down on my next vehicle, I WOULD OWE THEM MONEY TO SELL THEM MY CAR!
I was actually going to do a trade-in with them for the tax benefits. Now, instead I will inform everyone I know purchasing/selling their vehicle to stay away from Carvana. The whole interaction felt very scummy and predatory.
Support then confirmed the only thing that changed originally was the mileage from 46,000 to 44,000, and said they would escalate my issue. Just got an email from Carvana saying they would not honor their original offer and now instead of me getting a few thousand dollars to put down on my next vehicle, I WOULD OWE THEM MONEY TO SELL THEM MY CAR!
I was actually going to do a trade-in with them for the tax benefits. Now, instead I will inform everyone I know purchasing/selling their vehicle to stay away from Carvana. The whole interaction felt very scummy and predatory.
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Amazed at How Easy
I hit a bear and absolutely totaled my 2019 Jetta. I was in a complete panic, worrying about dealing with my insurance, getting a rental, dealing with potentially weeks of stress. Then a friend recommended Carvana, and I am ASTONISHED at how easy this was to use! I compared vehicles easily, filtered to my own needs, and finalized a 2024 Tiguan less than 24 hours after my accident. Knowing I can relax and let my insurance work while I’m in a new vehicle is such a relief! Glad someone told me!
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I can see why there are 5 star reviews but we had a bad run
Traded in a 2024 Mazda CX-50. Asked about tires in the intake (ours had <5k miles). Price was within $1k of a local dealer and we opted for convenience to trade and receive a car in 1 transaction.
Bought a Tesla Model Y. During delivery we see a nasty multi directional gash in the front tire and the tires are near end of life (not in the listing). We assumed if they asked for condition of our tires they would replace or disclose the tire situation when selling. Driver says take the car and call Carvana. We had phone calls for 3 weeks, multiple trips to tire stores, insurance calls. All to be offered $250 on what was required $1,500 tires. Was going to offer taking the car back which is stupid, that was $990 in shipping they were willing to eat. Offer me the shipping for free at $990 and I’ll go buy new tires, the difference is fair I bought a used car. They easily made $6-7k on the deal, I’m not asking anyone to lose but this was a bad experience. Also had an outlet melted at my house and realized the charger that came with the car was actually an off brand one. I was going to buy another car from them based on the initial experience but hate dealing with companies that can’t use common sense. We will as a family be telling anyone who asks to skip Carvana as a service.
Bought a Tesla Model Y. During delivery we see a nasty multi directional gash in the front tire and the tires are near end of life (not in the listing). We assumed if they asked for condition of our tires they would replace or disclose the tire situation when selling. Driver says take the car and call Carvana. We had phone calls for 3 weeks, multiple trips to tire stores, insurance calls. All to be offered $250 on what was required $1,500 tires. Was going to offer taking the car back which is stupid, that was $990 in shipping they were willing to eat. Offer me the shipping for free at $990 and I’ll go buy new tires, the difference is fair I bought a used car. They easily made $6-7k on the deal, I’m not asking anyone to lose but this was a bad experience. Also had an outlet melted at my house and realized the charger that came with the car was actually an off brand one. I was going to buy another car from them based on the initial experience but hate dealing with companies that can’t use common sense. We will as a family be telling anyone who asks to skip Carvana as a service.
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Excellent Experience
I will never go to a car lot again! Super easy!
Sold 2 bought 1
Sold 2 of our vehicles and it was the easiest process ever.
We did have a different vehicle we wanted to purchase but the inspection period was taking too long so we decided on another one. The purchasing side was easy also.
We did have a different vehicle we wanted to purchase but the inspection period was taking too long so we decided on another one. The purchasing side was easy also.
Do it again
If and when I buy another vehicle I will always buy it from Carvana. After 40yes of waiting I finally have my dream vehicle. It’s easy, no hassle ,no salesman’s pressure. Just you and the app or computer. You are the one that make the 100 % decision. So they have my business from here on out.. Happy jeepin!!!
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I regret buying from Carvana
I bought a car from Carvana. They claim they did a thorough inspection on it. A week later I discovered all 4 tires had safety issues which I could not have seen on my own. I was told that if some actual inspected the car, they didn’t know what they were doing. The tires could have fallen off at high speed. I reported this to Carvana and they replied “sorry”.
Now I’m have a problem with the alternator and battery (even after buying a new battery on my own). While trying to used the Carvana app, I suddenly received texts from Carvana. I hadn’t even finished requesting an appointment. It seemed like some was spying on me.
I found out the text was from a Carvana AI robot. This was to weird and cast more doubt about Carvana.
I regret buying from Carvana.
Now I’m have a problem with the alternator and battery (even after buying a new battery on my own). While trying to used the Carvana app, I suddenly received texts from Carvana. I hadn’t even finished requesting an appointment. It seemed like some was spying on me.
I found out the text was from a Carvana AI robot. This was to weird and cast more doubt about Carvana.
I regret buying from Carvana.
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Usage
Painless transactions and billing. Nothing like dealerships
Customer service
I have had the best experience with Carvana they went above and beyond to make sure I got in the truck I wanted. Everyone I spoke and dealt with was very professional couldn’t have had a better experience.
So easy!
This has been the EASIEST car buying experience I have ever had. The hardest part is making a decision on what car you want. After that it takes less than 10 minutes to go through the whole process. I will never buy a car through a dealership again. Highly recommend!
First Timer
Carvana was very straightforward and user friendly no surprises no hidden fees, pay and upload proof of insurance
From A Repeat Customer
Carvana make the entire process easy and convenient and I’ve been happy with my vehicles!
Loving the app
Amazing
Trustworthy
Great company that honors their customers.
Flawless process
They make the process so easy and truly peaceful without the pressure of a dealership.
I LOVE IT
Using Carvana is so AWESOME.
2nd purchase
I love the simplicity of a auto purchase 👍🏼
1,2,3
Heard, came and can’t wait for my car to be delivered!! I’m so excited. Amazed how fun and easy Carvana made it !! I spent one whole day shopping at car lots and left mad and hungry without a car!
