Cargo Shopping User Reviews

Name: Cargo Shopping
Rating: 4.61024 (254 reviews)

Cargo Shopping

General Intelligence Inc.

🌟 Lifestyle

🛍️ Shopping

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Awful service

Ordered two items two months ago. One item was incorrect. The other item has still not been delivered. Still not resolved with customer service after two months. Horrible experience.

Milt423

3 years ago

Needs some work

I like the idea and interface but app definitely needs some work. Most items say 3-5 day shipping time but I have waited more than a week for most items. Sometime the videos do not coincide with the exact product you will receive and I have had issues touching base with customer service. The customer service reps are helpful though and work to resolve any issues. I have also had issues with tracking on almost every order. Tracking usually never updates until the item has been delivered or I reach out to customer service. Overall, the app is a great way go find new and trending products which I like, just wish the app was a bit more smooth.

Lissadipity

3 years ago

LunchEAZE Cordless Self Heating Lunch Box

The product is awesome!! Cordless and Self heating .. I wish i had this item growing up as a child in the 90’s..😂😂😂.. Now my son can have a hot lunch at school with a homemade cook meal..Transaction was smooth. I got billed on 2-03-2023 and it was delivered on 2-09-2023.. I strongly recommend this item..It’s worth the price in the long run..

nwad30

3 years ago

I think I got scammed.

Dec 29/2022: My order was placed.
Here are the messages between Cargo and me.
Jan 4/2023:
Me: Hi! I placed my order on 12/29/2022 but it hasn't shipped yet.
Cargo: Hi [my name], thanks for checking in! We actually have just recently been notified that this product will only be shipping in early February, I'm so sorry about this. Would you like to hold on to the order until then or, on account of the severe delay, we're of course more than happy to refund and cancel the order, if you prefer. Very sorry for the inconvenience!
Jan 12:
Me: Hi. Is the timeline still the same?
C: Hey there, yes, the estimated arrival time would be around January 31st for the order. :) Feel free to let us know if you would like to keep it or cancel it.
Me: Ok. I will keep it.
C: Sounds good! You'll receive an update text message when it ships :)
Feb 5:
Me: Hello. My order hasn't still shipped. Can you check?
Feb 6:
C: Hi there, thank you for checking in and apologies for the delay! We're in touch with the Seller of the product and will be in touch with an update shortly.
Feb 8:
Me: Hi. Have you heard back from the seller? This is my first order from Cargo and I am getting anxious.
Today is Feb 9 and I haven’t heard back since Feb 6.
The worst shopping experience ever. It is a planner that I ordered and I was told that I would get it around Jan 31 and it hasn’t still shipped. This is not cool. I am going to try to get my order canceled.

aforbangfor

3 years ago

Maple water

Maple Water!
Couldn’t find it anywhere!
Found it here and the price was great!

Viberized

3 years ago

Awesome price, fun app

Its a fun different way of shopping. App works well, my item was much cheaper than anywhere else, and free shipping. Shipping took a while but there were plenty of notifications.

Yogaaddict

4 years ago

Great Online store

I stumbled across this website and Now this will be one of my go to online store to find unique products at a great price. Awesome customer service and let me say the fastest shipping ever!!! Products on point and you will receive product exactly like they have described. Highly recommend Cargo A+

AlleSepulveda

4 years ago

Hockey, tape!

Nice packaging and stickers for the kid… Good price for some good tape!

tapeMON

4 years ago

Dangerous fun

Too many things I want! So much stuff I don’t need, but very fun and easy to shop. I got a paint pen for touch ups, a shave ice machine, and a free hoodie.

anon-1289734

4 years ago

Amazing

I have never had such a fun and easy time shopping for the holidays! Ideal for finding gifts for those who have everything

priscillaco

4 years ago

A great product

These cheese storage bags really work! My cheese stays so fresh so much longer than when I stored it in plastic bags.

brazosbabe

4 years ago

LV Roach

From ordering to delivery they were Great!
They Kept me posted on the order from start to finish

LV Roach

4 years ago

Scam! Beware!!

First of all, they won’t let you open an account unless you give them your pronouns 🤮… second. You order from them, and you won’t receive your item. What you will receive is a bogus tracking number that shows delivered. And when you contact UPS inquiring about it, they will tell you that said tracking number doesn’t exist. When you try to call or contact cargo to give them a chance at bettering this, they won’t answer the phone and there’s 0 customer service. Stay away!

Cloudlessxsky3

4 years ago

Response from developer

Hi, This is Mark, I’m the founder and CEO of Cargo and want to personally look into this experience for you. This is not the experience we want customers to have and I’m very sorry you didn’t receive your order from the seller. I’d like to find a way to make this right. One thing to flag is that we don’t currently have phone support (hence why your phone call wasn’t answered) but we do reply to all text messages sent to our support line, and to all emails we receive at support@cargo.co If you could get in touch via email and mention that I replied to your App Store review we will investigate why the seller provided a bad tracking number and either get them to send you a replacement asap or a full refund.

Not sketchy

Okay it seems sketchy but it isn’t! I’ve received 4 or 5 different things I bought on this website! It’s easy and fun to scroll. I haven’t placed any big $ orders but everything I’ve bought has been legit!

Geezpaige

4 years ago

No customer support

I ordered two of the same item and only received one. I wouldn't be upset but, I paid for two and I can’t get in contact with any support teams to try and sort the issue out.

JayyHanzz

4 years ago

Instant Refund!

I ordered a product because I thought a friend would want it as a gift. After I discussed with them, they didn’t want it so I cancelled the order and they refunded my money immediately! This was honestly easier than I’ve ever dealt with other companies, so I’d definitely recommend using it as a platform instead of interacting with the company directly

NickGuy25

4 years ago

Doesn’t fulfill its promise

I ordered an item from Cargo because it offered the fastest shipping - 3-5 days - and I needed the item for a friend’s birthday which was 7 days away. It arrived in 11 days, and only after I messaged Cargo multiple times inquiring about the product. Now it’s past the date I needed it by, and Cargo just said, “sorry ☹️”. Will not shop from them again.

BrendaLee90

4 years ago

Response from developer

Hi! We’re so sorry about this disappointing shipping experience! As you know from being in touch with our support team, your product shipped by the Seller the same day that you ordered it, 10/27 (you can view complete tracking details in the Cargo app), so it definitely should have gotten to you within the stated 3-5 shipping window. Unfortunately, USPS had it bouncing between facilities in Indiana, Illinois and Wisconsin before it finally made it to you. Our team was in close touch with you throughout this. We were also in touch with you once you received the product to make sure you received it, and issued a voucher for you to use towards your next purchase on Cargo, as a small token of our apology for the USPS delivery issues. I see you’ve placed your next order with us, and we trust the delivery experience will be smoother this time around 🙂

Been a couple of weeks, no package

I knew something was wrong when I placed an order that estimated to arrive 5-12 business days but I had yet to receive any tracking information. Been in contact with Cargo who has been responsive but it’s been a good three weeks and no package has arrived.

Not sure if I will purchase from here again

JACKShhi

4 years ago

Response from developer

Hi there, our support team has updated you in text message but want to share here as well: your order is on its way to you and you’ll find the tracking information in the Cargo app. We apologize for the delay here, this product ships from a Korean Seller that focuses on skincare, so while most Cargo products have a 3-5 day shipping window, this one is longer on account of where they are located. As you know, we were in constant touch with the Seller to make sure it gets to you asap. We trust you’ll have it in hand very shortly, and we’ll continue to keep a close eye on shipping. We’re definitely sorry for the long lead time on this and apologize it’s taken a while to reach you! If there’s anything else we can help with, you can always contact us at: 510-698-8952 or support@cargo.co

Good customer service. Bad product. Trying again. Will update if better

I'm giving 3 stars because the customer service is good & I thought it was cool that they sent me a t-shirt also but the item I ordered was not at all as advertised. I ordered the "gravity" case for my phone & immediately I had to be in contact with customer service because there was no option to change the type of phone to order for. It only allowed an order for the iPhone 13 Pro which I did not have. I was told that it wouldn't be a problem & it would ship for my phone so I made the purchase on 9/9. Tracking info took a long time to update but that seems to be because it was shipping from China. In the interim I broke my phone & got a new one. I contacted customer service on the 15th & asked if the case could be sent for my new phone & to my surprise they were able to update the order. The case was finally delivered on 9/27 & the packaging wasn't branded I thought that's no problem as long as I like the case, well the case is nothing like what was advertised. It's not supposed to be sticky & it is. It's also supposed to say "gravity" on the inside which it does not, it just has some text that says what phone it's made for. It's very cheaply made & I do not believe close to worth what I paid for it. I again contacted customer service & they replied after I sent pictures of the case saying they'd give me a refund & that the seller is indeed "Gravity Case". I very much appreciate not giving me a hard time about the refund but the seller being the actual brand means the brand is advertising something they do not actually ship to their customers. Now checking the cargo app, my order shows cancelled & the item shows sold out. That was a fairly quick response once they saw the case I received.

EricaRenee12348910

4 years ago

Haven’t received order…

I should have done some research first. I placed an order on 9/4/22…it’s now 9/25/22. No updates from the seller since they quickly changed the status of my order so I could no longer request a refund and when I go to the tracking page, it just states “No Estimated Delivery Date”….like, that’s insane. They could have at least reached out to me to give me some kind of update. I feel like if I do nothing, I’ll just be waiting forever lol. If they didn’t have the product ready to ship, why sell it? Doesn’t make any sense…

Once I resolve this issue…probably by refund, I’m deleting the app. Fool me once shame on you. Fool me twice, shame on me.

Tiredbeauty