Worst delivery service
Nu vin la adresa, nu trimit mesaj ca vin sa livreze și apoi trimit mesaj ca au încercat dar chipurile nu te-au găsit. A trebuit sa le arat ca nici măcar nu a sunat curierul, ca sa ii conving sa livreze.
Și apoi, după ce s-au prefăcut ca livrează duc pachetul la sediul din afara orașului și refuza sa îl ducă măcar la un locker.
Prefer orice alta companie de curierat. Sunt îngrozitori.
Și apoi, după ce s-au prefăcut ca livrează duc pachetul la sediul din afara orașului și refuza sa îl ducă măcar la un locker.
Prefer orice alta companie de curierat. Sunt îngrozitori.
Show more
Meh
The app itself is ok, the overall self service business is badly thought out. There is a reason the competition have included physycal input (touch screen) in every location. Think about that.
Update maps and remove zibra phones from couriers
Not all locations are properly corelated on maps nor do they all are registered there.. that’s why the cariers cannot find a postal adress that is on google maps but not on the app’s map… also remove zibra phones from
Couriers , iphones are normt registering any calls made by those type of oracle phones… give people proper mobiles to work with otherwise there will be a lot of delays and complaints…thank you to the person that had the patience to deliver the package for us after 4 attempts…
Couriers , iphones are normt registering any calls made by those type of oracle phones… give people proper mobiles to work with otherwise there will be a lot of delays and complaints…thank you to the person that had the patience to deliver the package for us after 4 attempts…
Show more
Unreliable and not updated
It says the place was open on Saturday, and it wasn't. Also said it's open on Easter, but because I came here for nothing on Saturday, I knew that their own app is not updated.
I asked to redirect the package. They did not, they said it's in Magurele. I drove again here. The app is saying that the package is here, and it isn't.
One week later: they refused to give me a package that has my name on it, because I don't have the pin, only my ID.
But they didn't send me the pin. I paid for that package, it's not correct to not to hand it to me if I can prove it's mine with emails and photo ID.
I asked to redirect the package. They did not, they said it's in Magurele. I drove again here. The app is saying that the package is here, and it isn't.
One week later: they refused to give me a package that has my name on it, because I don't have the pin, only my ID.
But they didn't send me the pin. I paid for that package, it's not correct to not to hand it to me if I can prove it's mine with emails and photo ID.
Show more
No push notifications
I get timely and useful notifications from every other courier app, but not from this one. The courier shows up at my door, not a peep from the app. Notifications are enabled in Settings, I left the app suspended in background, background app refresh enabled (shouldn’t be needed at all, but anyway), I even reinstalled it; no joy. On top of that, sessions seem to expire really quickly, so almost every time I open the app, I’m greeted by an hourglass.
Show more
Cargus e OK, aplicatia NU
Cere cont. Nu stau sa fac cont doar ca sa urmaresc un colet. Uninstall.
The app doesn’t work!
Your app is the worse thing that has happened to me this month. Why it doesn’t work when I try to go through authentication?? The fact that I must download your app in order to collect my parcel is awful. No other shipment company does that. In other NORMAL companies you can scan the barcode on locker and no one forces you to go through hell. You customer service doesn’t help at all, so now I have to wait until my parcel goes back and I cannot do anything about it. I swear I will never use your services ever again!
Show more
Never again Cargus
Shipping takes very long and they don t have boxes to store your packeges in. They only have ship and go’s which are kinda hard to find because they re small and hidden a little bit, you re wasting a lot of time that way and it also happend to me that my package was left at the door for hours by my delivery guy, literally in front of my door for hours. Somebody could ve stolen it. Very unprofessional!!
Show more
Optimal
Freundlich, zuvorkommend, Klasse.
Disaster
You can NOT choose other number than the Romaniam number. How the f im supposed to log in and check my package, that is going over 2 weeks and still isn't there? Disaster.
Terrible app and service
Absolutely terrible service. I have been for my package for more than 6 days after it arrived in the country and I still have not received it. Nobody answers your requests , not by phone nor by email. The app is useless and has horrible experience. Extremely bad courier.
NEVER CARGUS
They never answer to your written messages or phone calls.
Their app has randomly selected a random delivery locker, even after I tried to specify a different one.
The app does not give you the option to change the delivery method after you make one selection and the app is also poorly made for not giving you the option to edit your delivery method.
The app tells you to call an operator, but then an operator literally closed the phone in my face and told me email us if you have any request. AFTER WAITING SO MANY MINUTES ON THE LINE, he said : we can't see packages, we have access to no into.
WHAT ?!
Keep in mind I had a live delivery and I needed support on the spot with a mistake that they created - it was their fault.
Even after writing two emails and one complaint after one month later, I still have no response
In my opinion, I think they only exist because of the contracts they have with the companies because the services for individual people are basically non-existent !!!! the worst in the world!!!
AVOID THEM!!!
Their app has randomly selected a random delivery locker, even after I tried to specify a different one.
The app does not give you the option to change the delivery method after you make one selection and the app is also poorly made for not giving you the option to edit your delivery method.
The app tells you to call an operator, but then an operator literally closed the phone in my face and told me email us if you have any request. AFTER WAITING SO MANY MINUTES ON THE LINE, he said : we can't see packages, we have access to no into.
WHAT ?!
Keep in mind I had a live delivery and I needed support on the spot with a mistake that they created - it was their fault.
Even after writing two emails and one complaint after one month later, I still have no response
In my opinion, I think they only exist because of the contracts they have with the companies because the services for individual people are basically non-existent !!!! the worst in the world!!!
AVOID THEM!!!
Show more
Horrible company
They make no attempt to deliver
Shame
The worst delivery company, unserious, operators who hang up on you, deliveries to other locations than the ones requested, you can only discuss problems they have by email, an email to which you have to wait for a response, and the most disturbing thing is the indifference of those who run this company! Shame!
Show more
trash service
Terrible service. Parcels take a very long time to be delivered to the most inconvenient and farthest location from home. The courier was supposed to deliver the parcel directly to my home, but pretended it wasn't possible and sent it to a pickup point 30 minutes' walk from my house. The parcel was 4 days late. The customer support is inconvenient, impossible to contact, no live chat
Show more
Telefon
Niestety po rejestracji przy próbie zalogowania się do aplikacji wyskakuje konieczność podania numeru telefonu ale niestety tylko z kierunkowym do Rumunii. Nie da rade wprowadzić innego numeru kierunkowego. Niestety są inne kraje do których wysłano przesyłki a nie tylko do tego konkretnego. Gdyby można wcale bym nie dała gwiazdki bo niestety nie mogłam wogole ani razu używać aplikacji.
Show more
Users data absolutely not secure!!!
I just installed app with the phone number that I have just for last 6 month, and I see in app history for someone also with name, dates, addresses, prices for the last 3 years!!! So app provided to me data of another person!!!
Limited options
The Cargus app feels very restrictive compared to other delivery companies. You can’t extend the storage time of a parcel in the locker directly from the app, and the only way to open a locker is through the app itself — there’s no PIN or alternative option. On top of that, the lockers are limited in number and can only be used for pickups, not for drop-offs. Overall, it makes the whole experience much less convenient than with competitors.
Show more
Need to login every time
This kind of app is used rarely. Everytime I need to use the app I get an error that the login token has expired and I need to provide my credentials again. It does not make sense to have this level of security. Useless, if the client needs to login everytime when opens an app oh THEIR phone.
Bad courier service
Courier closed delivery without informing
