Caribou Coffee User Reviews
Customer Experience
~ Based on 412 written reviews from the US App Store.
What users say
Summarized from real user reviews of Caribou Coffee. Based on 100K reviews and a 4.8/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Food & Drink app.
Positive things
- 🚀Convenient mobile ordering
- 👍Intuitive app interface
- 💰Rewards program with free drinks
- 🔍Easy to locate nearby stores
- 🤝Friendly and helpful staff
Negative things
- 🐛App crashes and glitches
- 🔍Difficulty finding/selecting preferred store
- 🤔Confusing customization options
- ⏱️Long wait times at stores
- 🤷♀️Inconsistent rewards program changes
Is Caribou Coffee Safe?
Caribou Coffee appears safe based on user ratings. AppsHunter Safety Score for Caribou Coffee is 96/100.
This assessment is based on 100,453 user ratings, with an App Store average of 4.8/5.
Safety Analysis
~ Based on 100,453 App Store ratings for Caribou Coffee.
Is Caribou Coffee Legit?
Caribou Coffee appears to be a legitimate app. AppsHunter Legitimacy Score for Caribou Coffee is 93/100.
Based on 93 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
ALWAYS A PERFECT ICED COFFEE WITH MY FAVORITE RASPBERRY SCONE!! NO MATTER WHICH LOCATION ALWAYS SUPER FRIENDLY SERVICE!!! CARIBOU ROCKS 🩷
Close to home and always tasty!!
The app is fine EXCEPT no prices are listed other than for the special menu items. I have to put something in the cart before I can see the price, which is super annoying.
Every time I go on the app, it gives me the error message “oops we spilled our coffee” and nothing changes when I click try again or reopen the app. My home page never works but I can still order from the ordering tab.
Order my normal every morning and have never had a bad visit. Lakeville team are so sweet and quick.
I am a repeat customer. I would like to order some coffee, but for some reason I’m not able to do that. Could it be that your app is so pathetic that I can’t order?
I ordered delivery, entered address, and wrote instructions. When checking tracking later the app had changed my address to nearby and deleted instructions. Had to message driver to get delivered correctly.
I want to love this app, it could be amazing. But so often when I use it, there are perks that, for instance, have been emailed to me that never show up in the app and are never applied. And it doesn’t matter which store I’m at, I don’t get them. Or else they show up after I’ve paid. It would be really nice if you could integrate the perks into the app so it doesn’t require extra steps for everybody, and so that you actually give the rewards to your loyal customers.
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I love this app so much. Easy to toggle between drinks and what not.
Fast service, fantastic drinks, best costumer service and employees, this is the best Caribou I’ve ever been to
Sorry I blocked you
This is my favorite coffee place 💖
The transaction on app does not show detail. I’d like to see what was actually ordered when on this section.
this app always has some kind of weird bug and it’s not fair for the baristas to serve as tech support!!!!!!! i’m just tryna order my tea bro!!
I’m really liking the new app and the ease of it. I think the best enhancement is having the rewards show up right away vs clicking somewhere else to see what’s available. There’s only one option I wish was available when customizing: rather than ‘regular’ or ‘half’ for syrups, choosing the number of pumps would be great!
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Caribou has the best flavors && absolutely love how easy the perk system is !
I’ve been an avid user for years, but the last few months have been a steady decline in app quality. Unable to place orders, poor (seemingly AI) design updates, and glitchy effects make me not want to use it.
The app always says “oops! We spilled our coffee” anytime I try to use it. It’s been months and still isn’t working. What’s the deal? I’m specifically trying to order the strawberry pineapple energy drink.
Taste better than Starbucks
Please give the option for no ice!!
