Bad update
Not happy with the latest update, you can’t look at the current menu when stores are closed.
Smart idea
However came up with the idea of changing the way you review each store on the app. You screwed up. Made it harder to review. Have to have a receipt number, even if you click on that transaction. Can only leave one review a day even if you stop more than once a day. Do you guys even know what you are doing? It sure seems like you don't.
Show more
Missing a “Favorite” or “Re-Order” option
The app runs flawlessly and is easy and intuitive to use. The only missing feature is the ability to favorite a drink with your chosen modifications or choose to re-order past purchases. This update would make this app perfection! Scoot on around!
Please add recents or favorites to app
The app would be 5 stars if only we could reorder quickly, other apps have recent orders to reorder from, or a favorites link. Please add this to your app.
👎🏻Poor Customer Service
When you order the charge you for a drink you don’t even have yet. They request a tip. I shouldn’t have given one. Lesson learned. I ordered a large blended green matcha tea.
The acting barista had not been trained. She attempted to make it but it was too thick. It wouldn’t even come out of the jar so she then added more ice and blended again. That made it worse. She scooped out 1/2 in a medium cup and threw the rest away. It was a green ice mountain in the center of the cup with a very little amount of green liquid at the very bottom. I gave it back to her and asked for a refund. She told me to leave my e-mail address and name and she would pass it on to the manager. The manger would reverse the charges. I asked to speak to the manager and she said she wasn’t in.
Knowing sometimes credits to cards can take 1 week to 10 days to show up. I called the manager 2 weeks later and she said she was there that day. She didn’t know anything about this issue. I again asked for a $9.00 refund, including the tip and she said watch the app it would show up. Never got a refund. I did receive a coupon for a free med drink with no subscriptions. I don’t want another drink.
7 Brew is right across the driveway. I just decided to try Scooters for the first time. BIG Mistake! Not again. That’s why they aren’t ever
busy.
7 Brew has great customer service and when they look busy or have a line it goes really fast. They are so efficient. They know how to make drinks. Not guessing.
I went on line to get corporates phone number and hit 2 for customer service. It was a recording to leave a message or go to their website and leave a message. NO CUSTOMER SERVICE!
Still have not gotten a $9.00 refund 20 days later.
If you decide to go to Scooters my advice is to SCOOT ON BY!
Go to 7 Brew.
The acting barista had not been trained. She attempted to make it but it was too thick. It wouldn’t even come out of the jar so she then added more ice and blended again. That made it worse. She scooped out 1/2 in a medium cup and threw the rest away. It was a green ice mountain in the center of the cup with a very little amount of green liquid at the very bottom. I gave it back to her and asked for a refund. She told me to leave my e-mail address and name and she would pass it on to the manager. The manger would reverse the charges. I asked to speak to the manager and she said she wasn’t in.
Knowing sometimes credits to cards can take 1 week to 10 days to show up. I called the manager 2 weeks later and she said she was there that day. She didn’t know anything about this issue. I again asked for a $9.00 refund, including the tip and she said watch the app it would show up. Never got a refund. I did receive a coupon for a free med drink with no subscriptions. I don’t want another drink.
7 Brew is right across the driveway. I just decided to try Scooters for the first time. BIG Mistake! Not again. That’s why they aren’t ever
busy.
7 Brew has great customer service and when they look busy or have a line it goes really fast. They are so efficient. They know how to make drinks. Not guessing.
I went on line to get corporates phone number and hit 2 for customer service. It was a recording to leave a message or go to their website and leave a message. NO CUSTOMER SERVICE!
Still have not gotten a $9.00 refund 20 days later.
If you decide to go to Scooters my advice is to SCOOT ON BY!
Go to 7 Brew.
Show more
