Bad update
Not happy with the latest update, you can’t look at the current menu when stores are closed.
Smart idea
However came up with the idea of changing the way you review each store on the app. You screwed up. Made it harder to review. Have to have a receipt number, even if you click on that transaction. Can only leave one review a day even if you stop more than once a day. Do you guys even know what you are doing? It sure seems like you don't.
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Missing a “Favorite” or “Re-Order” option
The app runs flawlessly and is easy and intuitive to use. The only missing feature is the ability to favorite a drink with your chosen modifications or choose to re-order past purchases. This update would make this app perfection! Scoot on around!
Please add recents or favorites to app
The app would be 5 stars if only we could reorder quickly, other apps have recent orders to reorder from, or a favorites link. Please add this to your app.
👎🏻Poor Customer Service
When you order the charge you for a drink you don’t even have yet. They request a tip. I shouldn’t have given one. Lesson learned. I ordered a large blended green matcha tea.
The acting barista had not been trained. She attempted to make it but it was too thick. It wouldn’t even come out of the jar so she then added more ice and blended again. That made it worse. She scooped out 1/2 in a medium cup and threw the rest away. It was a green ice mountain in the center of the cup with a very little amount of green liquid at the very bottom. I gave it back to her and asked for a refund. She told me to leave my e-mail address and name and she would pass it on to the manager. The manger would reverse the charges. I asked to speak to the manager and she said she wasn’t in.
Knowing sometimes credits to cards can take 1 week to 10 days to show up. I called the manager 2 weeks later and she said she was there that day. She didn’t know anything about this issue. I again asked for a $9.00 refund, including the tip and she said watch the app it would show up. Never got a refund. I did receive a coupon for a free med drink with no subscriptions. I don’t want another drink.
7 Brew is right across the driveway. I just decided to try Scooters for the first time. BIG Mistake! Not again. That’s why they aren’t ever
busy.
7 Brew has great customer service and when they look busy or have a line it goes really fast. They are so efficient. They know how to make drinks. Not guessing.
I went on line to get corporates phone number and hit 2 for customer service. It was a recording to leave a message or go to their website and leave a message. NO CUSTOMER SERVICE!
Still have not gotten a $9.00 refund 20 days later.
If you decide to go to Scooters my advice is to SCOOT ON BY!
Go to 7 Brew.
The acting barista had not been trained. She attempted to make it but it was too thick. It wouldn’t even come out of the jar so she then added more ice and blended again. That made it worse. She scooped out 1/2 in a medium cup and threw the rest away. It was a green ice mountain in the center of the cup with a very little amount of green liquid at the very bottom. I gave it back to her and asked for a refund. She told me to leave my e-mail address and name and she would pass it on to the manager. The manger would reverse the charges. I asked to speak to the manager and she said she wasn’t in.
Knowing sometimes credits to cards can take 1 week to 10 days to show up. I called the manager 2 weeks later and she said she was there that day. She didn’t know anything about this issue. I again asked for a $9.00 refund, including the tip and she said watch the app it would show up. Never got a refund. I did receive a coupon for a free med drink with no subscriptions. I don’t want another drink.
7 Brew is right across the driveway. I just decided to try Scooters for the first time. BIG Mistake! Not again. That’s why they aren’t ever
busy.
7 Brew has great customer service and when they look busy or have a line it goes really fast. They are so efficient. They know how to make drinks. Not guessing.
I went on line to get corporates phone number and hit 2 for customer service. It was a recording to leave a message or go to their website and leave a message. NO CUSTOMER SERVICE!
Still have not gotten a $9.00 refund 20 days later.
If you decide to go to Scooters my advice is to SCOOT ON BY!
Go to 7 Brew.
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Add a menu!!
Need to be able to see the menu without making an order. I want to look at the menu right now and can’t because you can only do so by starting an order—and it’s after hours so it’s impossible to start an order obviously. So no menu access in the app if the locations aren’t open. Makes the app useless part of the time.
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Nutrition facts in app
It would be nice if the nutrition facts/calorie information updated with your order in the app
Half Caff Removed
Latest update removed half caff option from hot mocha? Why take away a feature? Downgrading.
Add espresso option please
I would love it if I could add espresso shots to drinks on the app. I love the iced chai but it won’t let me add espresso like I can at the drive through. I prefer the convenience of the app and this is inconvenient.
Terrible
the coffee is the most bitter disgusting thing i’ve ever tasted. 0/10 i would never try it again. Also the cold foam tastes like flavorless saw dust
Terrible app
So for 1 no hidden menu option
2 they don’t make it until you get to the drive though very pointless approach of having a app
3 you’ll never know about the deals the stores around you do because the app only goes off of whatever lame deals they post but not what the local actually does so any BOGO past 5pm doesn’t apply and again you still have to go up there and wait for them to make the drink anyways so literally might as well not use the app since they give better deals in person. And they won’t adjust it if placed from the app and you see there’s a BOGO in place because the app didn’t say BOGO but the store does say it.
Very terrible app pointless idea of having a app with no benefits and you still have to wait 10 min in line for everyone’s drinks to be made then wait 3 more min for your own to be made lol what is this?
2 they don’t make it until you get to the drive though very pointless approach of having a app
3 you’ll never know about the deals the stores around you do because the app only goes off of whatever lame deals they post but not what the local actually does so any BOGO past 5pm doesn’t apply and again you still have to go up there and wait for them to make the drink anyways so literally might as well not use the app since they give better deals in person. And they won’t adjust it if placed from the app and you see there’s a BOGO in place because the app didn’t say BOGO but the store does say it.
Very terrible app pointless idea of having a app with no benefits and you still have to wait 10 min in line for everyone’s drinks to be made then wait 3 more min for your own to be made lol what is this?
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Won’t let you add extra flavor anymore
I have been getting the same drink for years, with extra vanilla, and now they removed the option online so I can’t order ahead anymore.
Birthday Smiles
I’ve usually have no trouble using the app since it’s pretty easy to use but just like every year went to get my birthday smiles for my birthday so I can get a drink and I wasn’t able too.
League city park way location
I was there the other day and the girl named Samantha had amazing costumer service. I will be coming back to this location.
Needs a few enhancements
For the most part the app is very good but there are a few things that would make it better. Biggest need: make a Favorites section so orders and reorders can be done more easily. Also need the option to order multiple flavors (at least up to 3) on the drinks. The Flavored Latte order section doesn’t have a place to add sweeteners. Your competitors are leaving you behind in these areas so please consider these enhancements!
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Couldn’t create an account
I tried to create account but when I tried to click the link in my email it did nothing, it would not let me sign in, I did this 4 times just for it to not work
Good but needs more
The app does the job but I feel like it’s missing things like a way to go to a previous order and add an item from the transaction to your cart. It also needs a button to make items a favorite to make it easy to order in no time!
Love the coffee
Please allow for favorites and rework rewards, 4 drinks in one visit is still a visit , maybe you should consider rewarding those a bit more
Broken
I was using it for months on my iPhone, when it suddenly stopped logging in automatically. I’ve tried logging in with my email address and it says the password needs reset. I have it send the link to reset, and when I try to do it I get response that the link expired, even when I try it within a couple minutes. I tried deleting app and reinstalling twice already
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Father’s Day BOGO
App not working.
