Misleading support & broken features for VW ID.5 – Avoid!
When I contacted support, they admitted it is only in an experimental TestFlight beta app—which crashed every single time I tried to access the Service menu. Even with an active PRO subscription, the available features for the ID.5 are extremely limited and basic.
Save your time and money. This app does not work as advertised for MEB platform vehicles, and paying customers shouldn't be treated as unpaid beta testers for basic functionality. Returning the hardware and requesting a full refund.
Not as advertised
RAV4 2024
Great app
Edit: device is working again and when it is, it’s a fantastic app and easy to change settings.
Rip Off, costs more than a legit scanner
ANC
Ok... 🤔
Because there's a statement that you're in bed with Toyota.
Why did it take you years to support Honda, aren't you "interested" in reliable cars? 🤔
Response from developer
Thanks for your review! While Honda isn't listed on our website yet, we've started supporting advanced diagnostics for some Honda models in the beta version of our app. We'd love for you to try it out and share your feedback, as it genuinely helps us expand Honda coverage. Here's how to join the beta: https://help.caristaapp.com/hc/articles/360009767900-How-do-I-get-in-the-beta. Any questions? Reach us at support@carista.com.
Everything is behind a paywall
terrible
More customizable features
Not up to the high claims and not worth the money
Waste of money
Used once, now won’t work.
Response from developer
Thank you for your review, and we're sorry for the trouble. For the OBDLink MX+, please update the app to the latest version to ensure compatibility, as we haven't stopped supporting it. Regarding the GMC Sierra, GM vehicles require the Carista EVO scanner, as it provides the protocol needed to support them. Also, supported features vary from car to car. While the TPMS service tool is available for your Toyota Tacoma, it isn't available for GM models. If you have any questions, please reach out to us at support@carista.com
Não liberou algumas funções na BMW
Response from developer
Obrigado pela sua avaliação, e fico feliz que esteja gostando do app! Só para esclarecer, não oferecemos um plano semanal. As funções de personalização disponíveis variam de carro para carro, então algumas podem não estar disponíveis para a sua BMW 328, mesmo que o veículo seja compatível. Gostaríamos de analisar isso com você. Por favor, entre em contato conosco em support@carista.com com os detalhes, e teremos prazer em ajudar.
Anfangs tolle App, leider wird mit aller Gewalt versucht dem Kunden den eigenen Adapter zu verkaufen
Seit dem letzten Update – wohlgemerkt ohne Ankündigung hat man den Support des Adapters beendet, sprich, mein Premium Abo ist nun wertlos…
Das ist unterste Schublade.
Response from developer
Vielen Dank für deine Bewertung, und wir entschuldigen uns für die Unannehmlichkeiten. Der EVO-Scanner war für Ford schon immer erforderlich, seit wir Ford unterstützen, da er das benötigte MS-CAN-Protokoll für Ford-Fahrzeuge bietet. Nur der EVO in Kombination mit Carista kann diese Funktionen ausführen. Was den OBDLink MX+ betrifft, so haben wir die Unterstützung dafür nicht eingestellt. Bitte aktualisiere die App auf die neueste Version, um die Kompatibilität sicherzustellen. Bei weiteren Fragen wende dich gerne an uns unter support@carista.com
No customer service gets back to me how to resolve app not showing functions
Does not do anything
Bought the app and was charged twice for the same app.
Tried to get it to work on multiple occasions but could not access any settings in my car.
3 incident reports logged and multiple chats with customer service and still did not work.
Denied a refund even though I was mis-sold the product.
£25 down and about 6 hours wasted.
Buy this app at your own risk.
Excelente aplicação.
Response from developer
Obrigado pela sua avaliação! Fico feliz que esteja gostando do aplicativo. Boa notícia: o seu veículo é compatível! Você pode conferir as funções disponíveis para o Gol aqui: https://carista.com/apps/supported-cars/vw/gol/3rd-gen-fl3 Se tiver qualquer dúvida ou quiser mais detalhes, é só entrar em contato conosco em support@carista.com
