Why isn’t debarkation by reservation?
We had a “ reserved” debarkation time at Norfolk, but the gangway ramp malfunctioned that day, causing an hour plus delay in debarkation. Because there were no changes made to the original debarkation schedule, passengers continued to come down to the gangway at their prescheduled time, leading to mass confusion and chaos and congestion and frustrated guests.
If the Hub app had sent a message to guests in an orderly sequence only once the gangway was ready , saying “ you are free to proceed to the gangway now” then this chaos could have been avoided.
