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Virgin Voyages

Virgin Voyages

by Virgin Voyages

9.3K ratings
261 reviews
#183 in free Travel
✈️ Travel
Free

Details

  • Released
  • Updated
  • June 3, 2025
  • September 15, 2026

Features

Developer

Virgin Voyages
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Virgin Voyages screenshot #1 for iPhone
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📉no. 183
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Reviews summary↘︎
⭐261
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📝36+ tags
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🔄6+ apps
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❓5 answered
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📦~ in 2 weeks
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About

Plan and enhance your cruise vacation with this app. Breeze through pre-boarding, discover and book onboard activities, and explore exciting shore excursions. Get personalized recommendations and easily message onboard services for a seamless and unforgettable journey.

✓Streamlined pre-boarding process
✓Onboard experience discovery and booking
✓Shore excursion booking
✓Direct messaging with Sailor Services
✓Personalized recommendations
✓Ship and port guides
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What users say

Summarized from real user reviews of Virgin Voyages. Based on 9.3K reviews and a 4.8/5 average, it highlights the 9 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

  • 👍Easy to use
  • 👍Easy to understand
  • 👍Easy to navigate
  • 👍More user-friendly
  • 👍Aesthetically pleasing
  • 👍Smoother and faster
  • 👍Cleaner look
  • 👍Refreshed and modern look
  • 👍Seamless cruise management

Negative things

  • 🐛Certain features not working
  • 🐛Slow page loading
  • 🐛Crashes constantly
  • 🐛Login issues
  • 🐛Booking issues
See all reviews

What's New in Virgin Voyages

1.13.0

September 15, 2026

This release includes a range of bug fixes and stability improvements designed to make your experience smoother and more reliable. We've resolved issues affecting navigation, screen behavior, payments, authentication, and other key interactions, along with several behind-the-scenes improvements to enhance performance and responsiveness.

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Charts

Top Free

📉 183-4

Travel

This app dropped -4 positions in Travel chart.

Last updated on October 13, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Not loading

I have an upcoming cruise and I can’t reload this app. There’s no way to even update the app so I just wanted to warn everybody. This app is having issues reloading and it’s lagging.
R&B is the soulR&B is the soul

Didn't work half the time

The app constantly froze and wouldn't load even after closing the tab out and reopening it. Super frustrating when trying to see when your daily agenda and excursions
NinjaCookies02NinjaCookies02

Virgins to Virgin Voyages App

Well this review is before our first sailing which is in a week. So far we have booked all of our cruises ourself directly from the websites of the cruises, meaning no travel agents. We have sailed on 22 other cruises and booked now on four cruise lines. So far I have found Virgins App to be the best. It is colorful, simple to use, with large widgets. The only downside is that I have not figured out how to read reviews before booking the excursions. Other cruise lines have an easy to find link to reviews. I gave up and looked up the VV excursions on youtube and in general using AI to gather VV specific reviews before I chose our excursions. "AI assistance: You can copy or screenshot an excursion description from the app and paste it into an AI tool, asking it to identify the likely local tour operator and summarize what previous travelers say about their experiences." It would have been nicer to have more Virgin and previous sailor input. VV could have a caveat, that reviews are not endorsed by VV. That was my only issue. Other than that, VV app is the best!
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IdaciderIdacider

Where bad gets worse

Ultimately, this terrible app (which often doesn’t work) brings in their garbage customer service, ensuring you’ll regret booking with Virgin before you even have the ship in site. Truly horrible experience so far, and we are still weeks away from sailing…
Tinman2621Tinman2621

Third party service error

I have talked with customer service three times over the boat 2 weeks and the problem has not been solved. I can claim a booking but it the app
Will not allow me to access any of the features. Terrible customer support
psmcclpsmccl
See 256 more reviews

Developer apps

Original Sailor App
Original Sailor App

by Virgin Cruises Intermediate Limited Inc.

✈️ Travel

(1.9K)

Free
See developer apps

User experience

🐞

Reported Bugs

3 issues

Login screen freezes

Bug

Incompatible with cabin WiFi

Bug

Booking and reservation issues

Bug
✨

Requested Features

2 requests

Dark mode option

Feature

Improved notifications and announcements

Feature

FAQ

What does the Virgin Voyages app do?

The app helps you plan and manage your cruise vacation. You can complete pre-boarding steps, explore and book onboard activities like dining and shows, and discover and reserve shore excursions. It also provides personalized recommendations and allows you to message onboard services.

What are the key features of the app?

Key features include a streamlined pre-boarding process for documents and health checks, the ability to discover and book onboard experiences such as dining and entertainment, booking of curated shore excursions, direct messaging with Sailor Services, and personalized ship and port guides.

Is the Virgin Voyages app free to use?

Yes, the app itself is free to download and use. The monetization comes from the booking of onboard experiences and shore excursions, which are separate purchases for your cruise.

What kind of shore excursions can I book?

The app allows you to book a variety of curated shore excursions. These can range from adventurous activities like ATVs through jungles and graffiti art classes to relaxing spa days with a shaman, offering unique ways to discover new experiences.

How does the app help with onboard planning?

The app lets you explore all the onboard happenings, from dining at specialty restaurants like steakhouses to immersive theater performances and spa treatments. You can then book these experiences in advance, ensuring you don't miss out on what makes the ship special.