Needs a few improvements
Overall, I love this app. However, there are a few changes that would change this to a 5 star rating. As a woman of a certain age, I have my text size set to large. With this setting in place, when I’m looking at descriptions for excursions, the margins fall outside of my screen, and I have to fill in the blanks as it were on what is being said. Normally I would do one of two things here. I can use my fingers to pinch smaller so I can read everything (or pinch larger). Nope. Can’t do that with this app. The other thing I would do is to rotate my phone to landscape mode. Nope. Can’t do that either. Please consider fixing this in the next update.
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Yoooo
I tried a cruise with virgin voyages in the summer of 2025, and it was pretty good, but not much on the ship. When I went on Icon of The Seas in February earlier this year, and it changed everything with the food, entertainment, activities, smart elavators, and CocoCay, I know that nothing could ever beat it for the next 10+ years, but I’m going of Star of The Seas with the of possibly having FRIENDS (first time ever), AND a stop at CocoCay (the best private island in the world)! Which might be the new unbeatable experience! I’m never sailing on a cruise that doesn’t have “of the seas” in its name EVER AGAIN! I’m staying loyal to Royal!
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First time cruise
We love the app; it’s so easy. Can’t wait!
Easy to use app!
I have been using the app for weeks to
get everything set up for our trip. It’s really easy and keeping our group together on our itinerary. Super friendly to use.
get everything set up for our trip. It’s really easy and keeping our group together on our itinerary. Super friendly to use.
Looks great but could function better
I’ve been cruising with VV for 4 years now and this app has more or less been the same throughout. The app looks great and you can tell they’ve invested a lot of money in the UX design of this app. Finding information about the ship and what’s happening on the boat is pretty intuitive… but that’s if the app loads. This development team has not put the time and effort into working on server load or weak connections, which for a business like this is so critical.
Before you get on the boat, reservations come in waves that drop at midnight, but this app can absolutely not handle the load. We’re probably talking about only a couple hundred users simultaneously using the app, and they continue to not be prepared.
And then once you get on the ship, where the download/upload speeds of the free WiFi are so slow, the app is not optimized under these conditions. You’ll be waiting for 10-15 seconds between page loads where being able to perform actions onboard are even more critical.
A lot of my criticism comes from being an app developer myself where I believe if there was investment in app performance over design, this experience could be so much better.
Before you get on the boat, reservations come in waves that drop at midnight, but this app can absolutely not handle the load. We’re probably talking about only a couple hundred users simultaneously using the app, and they continue to not be prepared.
And then once you get on the ship, where the download/upload speeds of the free WiFi are so slow, the app is not optimized under these conditions. You’ll be waiting for 10-15 seconds between page loads where being able to perform actions onboard are even more critical.
A lot of my criticism comes from being an app developer myself where I believe if there was investment in app performance over design, this experience could be so much better.
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