I hate virgin cruises
Virgin cruises ruined my life
Lobe
Super easy to use
Not loading
I have an upcoming cruise and I can’t reload this app. There’s no way to even update the app so I just wanted to warn everybody. This app is having issues reloading and it’s lagging.
Didn't work half the time
The app constantly froze and wouldn't load even after closing the tab out and reopening it. Super frustrating when trying to see when your daily agenda and excursions
Virgins to Virgin Voyages App
Well this review is before our first sailing which is in a week. So far we have booked all of our cruises ourself directly from the websites of the cruises, meaning no travel agents. We have sailed on 22 other cruises and booked now on four cruise lines. So far I have found Virgins App to be the best. It is colorful, simple to use, with large widgets. The only downside is that I have not figured out how to read reviews before booking the excursions. Other cruise lines have an easy to find link to reviews. I gave up and looked up the VV excursions on youtube and in general using AI to gather VV specific reviews before I chose our excursions. "AI assistance: You can copy or screenshot an excursion description from the app and paste it into an AI tool, asking it to identify the likely local tour operator and summarize what previous travelers say about their experiences." It would have been nicer to have more Virgin and previous sailor input. VV could have a caveat, that reviews are not endorsed by VV. That was my only issue. Other than that, VV app is the best!
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Where bad gets worse
Ultimately, this terrible app (which often doesn’t work) brings in their garbage customer service, ensuring you’ll regret booking with Virgin before you even have the ship in site. Truly horrible experience so far, and we are still weeks away from sailing…
Third party service error
I have talked with customer service three times over the boat 2 weeks and the problem has not been solved. I can claim a booking but it the app
Will not allow me to access any of the features. Terrible customer support
Will not allow me to access any of the features. Terrible customer support
Proactive planning
I canceled my $200 for the $300 because I want to have a nice time without worrying about not having the proper drink package. The App makes everything easier to make changes.
Needs a few improvements
Overall, I love this app. However, there are a few changes that would change this to a 5 star rating. As a woman of a certain age, I have my text size set to large. With this setting in place, when I’m looking at descriptions for excursions, the margins fall outside of my screen, and I have to fill in the blanks as it were on what is being said. Normally I would do one of two things here. I can use my fingers to pinch smaller so I can read everything (or pinch larger). Nope. Can’t do that with this app. The other thing I would do is to rotate my phone to landscape mode. Nope. Can’t do that either. Please consider fixing this in the next update.
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Yoooo
I tried a cruise with virgin voyages in the summer of 2025, and it was pretty good, but not much on the ship. When I went on Icon of The Seas in February earlier this year, and it changed everything with the food, entertainment, activities, smart elavators, and CocoCay, I know that nothing could ever beat it for the next 10+ years, but I’m going of Star of The Seas with the of possibly having FRIENDS (first time ever), AND a stop at CocoCay (the best private island in the world)! Which might be the new unbeatable experience! I’m never sailing on a cruise that doesn’t have “of the seas” in its name EVER AGAIN! I’m staying loyal to Royal!
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Not stable and not user friendly
Not stable and not user friendly. Difficult or impossible to find the things or information you need while on the cruise. Completely useless if you are off the ship.
Easy to use
Easy to navigate! Glad for the updates to book events and shore activities. Keeps a person like me on time!
First time cruise
We love the app; it’s so easy. Can’t wait!
Easy to use app!
I have been using the app for weeks to
get everything set up for our trip. It’s really easy and keeping our group together on our itinerary. Super friendly to use.
get everything set up for our trip. It’s really easy and keeping our group together on our itinerary. Super friendly to use.
Looks great but could function better
I’ve been cruising with VV for 4 years now and this app has more or less been the same throughout. The app looks great and you can tell they’ve invested a lot of money in the UX design of this app. Finding information about the ship and what’s happening on the boat is pretty intuitive… but that’s if the app loads. This development team has not put the time and effort into working on server load or weak connections, which for a business like this is so critical.
Before you get on the boat, reservations come in waves that drop at midnight, but this app can absolutely not handle the load. We’re probably talking about only a couple hundred users simultaneously using the app, and they continue to not be prepared.
And then once you get on the ship, where the download/upload speeds of the free WiFi are so slow, the app is not optimized under these conditions. You’ll be waiting for 10-15 seconds between page loads where being able to perform actions onboard are even more critical.
A lot of my criticism comes from being an app developer myself where I believe if there was investment in app performance over design, this experience could be so much better.
Before you get on the boat, reservations come in waves that drop at midnight, but this app can absolutely not handle the load. We’re probably talking about only a couple hundred users simultaneously using the app, and they continue to not be prepared.
And then once you get on the ship, where the download/upload speeds of the free WiFi are so slow, the app is not optimized under these conditions. You’ll be waiting for 10-15 seconds between page loads where being able to perform actions onboard are even more critical.
A lot of my criticism comes from being an app developer myself where I believe if there was investment in app performance over design, this experience could be so much better.
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En español fuese mejor
Buena app, consideren que también sea en Español
Much improved
Noticed so many improved features in the past 12 months. Glitches fixed, particularly the one where it was impossible to access other bookings once on board. The daily planner and bookings are simple and effective. Daily lineup is great. Easy to view spending.
Lags and very slow
I have been on many voyages already and the app is VERY slow. Has bugs here and there and most annoying is the dining reservation issues where time shown as available but can’t be booked and app gives a generic none sense message about a glitch in a matrix. Brought it up to customer service at least 4 times and yet on next voyage the same issue. This isn’t a rocket science to show only available times!
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Ship map never loads
So this could be good app but the one thing that absolutely must work, the ship map, never does. The good old install and reinstall doesn’t work to correct the issue.
Can’t edit profile
I can’t edit any of my check in information. When I go to settings it says I can but there’s literally nothing to click to change. Just the legal stuff. Can’t change the picture, credit card info, emergency contact…nothing. Seems like a big miss
