Ship map never loads
So this could be good app but the one thing that absolutely must work, the ship map, never does. The good old install and reinstall doesn’t work to correct the issue.
Can’t edit profile
I can’t edit any of my check in information. When I go to settings it says I can but there’s literally nothing to click to change. Just the legal stuff. Can’t change the picture, credit card info, emergency contact…nothing. Seems like a big miss
In port needs massive improvement
You’d better write down all your details in the Notes app, because once you’re disconnected from the ships WiFi you can’t get details on your shore excursions - like the meeting place. Also be prepared for shore excursions to take WAY longer than the official time leaving you scrambling to get back in time for the next one. Not impressed
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Edit button on travel document page of check in missing
I need my citizenship appropriate document added to my checking but there is no edit button on step 2 of checkin. Please add it back to the app. If a US passport is scanned there should be NO secondary document required for visa
Super easy
For a first timer cruiser, this helps make the experience so much easier
Your app is horrible
Why the app is working for my partner and not for me? It only finds my booking. After that it is a complete disaster. I never received the confirmation email, hence the app does not work for me. Very frustrating.
Check-in et reservations de restaurant très frustrant
Sur l’app impossible de terminer le Check-in car l’app est bloqué pour les paiements et même chose pour réserver restaurant je vois une heure de disponible mais l’app dit que c’est impossible dû à une erreur
Not good
I’ve spent two days on and off trying to verify myself within the app. It’s simply refuses to work and despite calls to the customer care team nothing has changed. I’m sailing next week and can’t check in. Not good !
Buggy app not fit for purpose
Endless push notification spam ‘ you cannot turn it off as VV uses this as a primary way to communicate with you now! I don’t want to be spammed constantly with offers on my holiday !!!
This stinks of an app that’s been outsourced to a bunch of highly incompetent pretend developers and it shows
This stinks of an app that’s been outsourced to a bunch of highly incompetent pretend developers and it shows
Good luck
The app is so broken! Can only partially check in, if you have to change anything your selection won’t even work, worst part is there is no option to do it online, so I guess I just won’t check in!
Dog Water
Trying to check in. Text boxes I should be able to edit aren’t editable. Buttons don’t work. I
This iteration is a hot, vibe-coded mess.
This iteration is a hot, vibe-coded mess.
This app is so easy to navigate
Love how easy it is to utilize this app.
Meh
Good for single passenger use, not couples or groups. Not intuitive to manage the trip, at least before departure
Needs some work still
Way better than it was years ago, but once you have checked in to your cruise, you cannot use the app unless you are on Virgins WiFi. How in the world is that helpful when you’re at ports and need to check it?!?
A bit of a fail and we haven’t even started.
App claims that the payment information is being used by another sailor and it assuredly isn’t. You cannot remove the payment information even after calling support and finally there is no ability to print luggage tags and get a boarding pass without getting past this step. Wow, a bit of an epic fail and we haven’t even started. My sincerest hope is that I can come back and change this to something much better.
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First time sailing Virgin Cruise Line
So far the virgin app has been working fine!!
We are celebrating our 50th Wedding anniversary and we can’t wait to celebrate on virgin cruise line and so far everything is going great!!!!
We are celebrating our 50th Wedding anniversary and we can’t wait to celebrate on virgin cruise line and so far everything is going great!!!!
Passport Details
The app keeps sending me in circles when trying to add my passport details. As a result, I'm unable to check in and get my boarding pass.
Having spoken with Sailor Services I'm advised it's a known issue and will have to check in at the port.
My First Mate has added my passport details to my booking for me, yet this does not resolve the issue.
Unfortunately, this is creating added stress.
Having spoken with Sailor Services I'm advised it's a known issue and will have to check in at the port.
My First Mate has added my passport details to my booking for me, yet this does not resolve the issue.
Unfortunately, this is creating added stress.
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Rock Star Dinning Reservations
As a rockstar sailing on the Scarlet lady out of Rome on 31 August, I was supposed to have access to booking restaurants on May 3 at 12 AM. It is now May 5, and I’m still unable to book any type of reservation. Very frustrating as I just received an email saying that I could book a reservation and dining reservations are open. Unfortunately, still unable to do it going into the second day. I called and they said that there were some upgrade or technical issue. But if you’re going to do that then why open up the reservation and why send out emails. Ugh!
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App works well when it does
MSC was the first cruise line I encountered with a decent app, and Virgin has surpassed it even further. Everything is managed through the app, making it a seamless experience when it functions optimally. However, when it encounters glitches, it can lead to a frustrating situation. While the app can be slow to load initially, once it does, it offers a vast array of features, allowing you to explore all your Virgin Voyage has in store. I appreciate that the app provides numerous functionalities without requiring assistance, and when needed, Sailor Services is conveniently accessible within the app. Although I wish you could book your voyage directly through the app, I anticipate that project Ruby will soon make this function available.
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Misses the mark in a couple critical places
Currently on board Resilient Lady and there are a few crippling failures in the app.
- daily planner does not work reliably. When you add events they don’t show up correctly in your daily schedule. Some events show and others don’t. Pretty unreliable which can be frustrating since you’ll be charged for booking certain events and not showing up.
- dining reservations are critical but you can’t easily swap one reservation for another. And sometimes slots will show up, you cancel an existing reservation, then there’s an error when you try to book the one you wanted. And you end up with no reservation.
- daily planner does not work reliably. When you add events they don’t show up correctly in your daily schedule. Some events show and others don’t. Pretty unreliable which can be frustrating since you’ll be charged for booking certain events and not showing up.
- dining reservations are critical but you can’t easily swap one reservation for another. And sometimes slots will show up, you cancel an existing reservation, then there’s an error when you try to book the one you wanted. And you end up with no reservation.
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