Needs a few improvements
Overall, I love this app. However, there are a few changes that would change this to a 5 star rating. As a woman of a certain age, I have my text size set to large. With this setting in place, when I’m looking at descriptions for excursions, the margins fall outside of my screen, and I have to fill in the blanks as it were on what is being said. Normally I would do one of two things here. I can use my fingers to pinch smaller so I can read everything (or pinch larger). Nope. Can’t do that with this app. The other thing I would do is to rotate my phone to landscape mode. Nope. Can’t do that either. Please consider fixing this in the next update.
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Yoooo
I tried a cruise with virgin voyages in the summer of 2025, and it was pretty good, but not much on the ship. When I went on Icon of The Seas in February earlier this year, and it changed everything with the food, entertainment, activities, smart elavators, and CocoCay, I know that nothing could ever beat it for the next 10+ years, but I’m going of Star of The Seas with the of possibly having FRIENDS (first time ever), AND a stop at CocoCay (the best private island in the world)! Which might be the new unbeatable experience! I’m never sailing on a cruise that doesn’t have “of the seas” in its name EVER AGAIN! I’m staying loyal to Royal!
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First time cruise
We love the app; it’s so easy. Can’t wait!
Easy to use app!
I have been using the app for weeks to
get everything set up for our trip. It’s really easy and keeping our group together on our itinerary. Super friendly to use.
get everything set up for our trip. It’s really easy and keeping our group together on our itinerary. Super friendly to use.
Looks great but could function better
I’ve been cruising with VV for 4 years now and this app has more or less been the same throughout. The app looks great and you can tell they’ve invested a lot of money in the UX design of this app. Finding information about the ship and what’s happening on the boat is pretty intuitive… but that’s if the app loads. This development team has not put the time and effort into working on server load or weak connections, which for a business like this is so critical.
Before you get on the boat, reservations come in waves that drop at midnight, but this app can absolutely not handle the load. We’re probably talking about only a couple hundred users simultaneously using the app, and they continue to not be prepared.
And then once you get on the ship, where the download/upload speeds of the free WiFi are so slow, the app is not optimized under these conditions. You’ll be waiting for 10-15 seconds between page loads where being able to perform actions onboard are even more critical.
A lot of my criticism comes from being an app developer myself where I believe if there was investment in app performance over design, this experience could be so much better.
Before you get on the boat, reservations come in waves that drop at midnight, but this app can absolutely not handle the load. We’re probably talking about only a couple hundred users simultaneously using the app, and they continue to not be prepared.
And then once you get on the ship, where the download/upload speeds of the free WiFi are so slow, the app is not optimized under these conditions. You’ll be waiting for 10-15 seconds between page loads where being able to perform actions onboard are even more critical.
A lot of my criticism comes from being an app developer myself where I believe if there was investment in app performance over design, this experience could be so much better.
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En español fuese mejor
Buena app, consideren que también sea en Español
Much improved
Noticed so many improved features in the past 12 months. Glitches fixed, particularly the one where it was impossible to access other bookings once on board. The daily planner and bookings are simple and effective. Daily lineup is great. Easy to view spending.
Lags and very slow
I have been on many voyages already and the app is VERY slow. Has bugs here and there and most annoying is the dining reservation issues where time shown as available but can’t be booked and app gives a generic none sense message about a glitch in a matrix. Brought it up to customer service at least 4 times and yet on next voyage the same issue. This isn’t a rocket science to show only available times!
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Ship map never loads
So this could be good app but the one thing that absolutely must work, the ship map, never does. The good old install and reinstall doesn’t work to correct the issue.
Can’t edit profile
I can’t edit any of my check in information. When I go to settings it says I can but there’s literally nothing to click to change. Just the legal stuff. Can’t change the picture, credit card info, emergency contact…nothing. Seems like a big miss
In port needs massive improvement
You’d better write down all your details in the Notes app, because once you’re disconnected from the ships WiFi you can’t get details on your shore excursions - like the meeting place. Also be prepared for shore excursions to take WAY longer than the official time leaving you scrambling to get back in time for the next one. Not impressed
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Edit button on travel document page of check in missing
I need my citizenship appropriate document added to my checking but there is no edit button on step 2 of checkin. Please add it back to the app. If a US passport is scanned there should be NO secondary document required for visa
Super easy
For a first timer cruiser, this helps make the experience so much easier
Your app is horrible
Why the app is working for my partner and not for me? It only finds my booking. After that it is a complete disaster. I never received the confirmation email, hence the app does not work for me. Very frustrating.
Check-in et reservations de restaurant très frustrant
Sur l’app impossible de terminer le Check-in car l’app est bloqué pour les paiements et même chose pour réserver restaurant je vois une heure de disponible mais l’app dit que c’est impossible dû à une erreur
Not good
I’ve spent two days on and off trying to verify myself within the app. It’s simply refuses to work and despite calls to the customer care team nothing has changed. I’m sailing next week and can’t check in. Not good !
Buggy app not fit for purpose
Endless push notification spam ‘ you cannot turn it off as VV uses this as a primary way to communicate with you now! I don’t want to be spammed constantly with offers on my holiday !!!
This stinks of an app that’s been outsourced to a bunch of highly incompetent pretend developers and it shows
This stinks of an app that’s been outsourced to a bunch of highly incompetent pretend developers and it shows
Good luck
The app is so broken! Can only partially check in, if you have to change anything your selection won’t even work, worst part is there is no option to do it online, so I guess I just won’t check in!
Dog Water
Trying to check in. Text boxes I should be able to edit aren’t editable. Buttons don’t work. I
This iteration is a hot, vibe-coded mess.
This iteration is a hot, vibe-coded mess.
This app is so easy to navigate
Love how easy it is to utilize this app.
