Return procedure
Happy with part - unhappy with damaged trim
charged twice with no product
charged twice with no product
2011 e350 Benz
Thank you all for your effort so I can get my two headlights
Best selection of parts.
My 1998 Jeep Grand Cherokee need radiator hoses only CarParts had all the hoses I needed
App
Top tier
Orders Delivery
Terrible Delivery Service
Slow and crashes
The app is glitchy and needs work on the speed and logout glitches
Advertises scam
This app advertises scam services like ShipmentsFree that lures people into signing a costly monthly subscription
Parts
Ordered tail light. The description said it came with bulbs but when I received it there was no bulb. I emailed car parts team and for a whole week straight they just kept wanting me to check in with them through the day like we’re friends and gotta keep in touch 🤨🤦🏽♂️ asked nicely for my bulbs they said they’d let me know but every single day after I kept responding they email back saying “if we don’t hear from you we’ll take it all is well on your end” like tf you mean I been emailing back and forth like they my damn girlfriend or something man I just want my damn parts. Well I never got the parts sent just kept going back and forth every time with “if we don’t hear from you” YOU BEEN HEARING FROM ME EVERY DAY FOR A WEEK STRAIGHT.
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Reselling personal information
This site will take your personal information and resell it you will see and uptick in spam. Also it promises to give you up to $100 off your first order in the app, but never gives you a coupon code.
They charged me twice
I don’t know why but they have charged my card twice and this isn’t the only issue I had too. I’ve had shipping issues with no package being delivered and it’s a whole process for them. Idk I hope you get the luck the draw using this app because I don’t get it. 230 dollars charged twice on rent day at the end of month. thanks.
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Pretty Decent
They’re pretty great with pricing I could never complain. Some of the parts they have to offer are the same or even better than Summit Racing in Ohio and the prices are either the same or cheaper
Broken promises - Don’t trust this company
I ordered a catalytic converter that was listed as “guaranteed” to fit my particular year, make, and model on the website. The website also stated this was an unreturnable part. When I took the part to my mechanic he let me know the part was too small and even with welding it would cause my Mercedes sound like a truck. When I contacted CarParts.com, and explained the that this part was guaranteed to fit but actually did not fit, I was put off numerous times over 3 months. Since May I’ve called just about every other week. Each time I called I was promised a call back by the end of the day or within a few days. I did not receive 1 callback including promises made by managers. My last call this past week I was told that my request for a refund was denied and did not offer any compensation. I requested to talk to a manager but was told none were available but one would call me back. I’m still waiting for a manager to call me back. I’m the denial they cited that the part was unreturnable but did not hold themselves accountable for the false promise that the part would fit. They referred to the manufacturer, Magna, denying the refund. Even if Magna denied the refund, CarParts.com bears responsibility because they guaranteed it would fit my pspecific year, make, and model. That’s the only reason I was comfortable making the purchase. This company and the employees lack integrity. Because so many gave me the same promise to check into it and would get back to me by the end of the day says that this must be a part of their training. They are trained to lie if necessary? Wow! I do not trust them at all with future business. It was a horrible experience. Next stop Better Business Bureau…
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Experience
The app is just slow and lags and freezes
Fuel pump
Love buying parts from CarParts.com!! Great price and fast shipping!!
Rip off
Parts never showed up -no customer service
Part
My first order is screwed up 7 days late as of now! Customer is livid! He needs his car ! And car parts can not help evidently!
🏆🏆🏆🏆🏆
Great service came 3 days earlier
Good
Very good
Parts
out of stock telling me too late I have to have the parts asap
