CarRentals.com User Reviews

Customer Experience

Positive experience26.7% of reviews
Neutral3.4% of reviews
Negative experience69.8% of reviews

~ Based on 116 written reviews from the US App Store.

What users say

Is CarRentals.com Safe?

CarRentals.com: Rental Car App appears safe based on user ratings. AppsHunter Safety Score for CarRentals.com is 94/100.

This assessment is based on 10,117 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.7% of ratings point to a safe experience
1.9% of ratings suggest some concerns
5.5% of ratings point to a risky experience

~ Based on 10,117 App Store ratings for CarRentals.com.

Is CarRentals.com Legit?

CarRentals.com: Rental Car App appears to be a legitimate app. AppsHunter Legitimacy Score for CarRentals.com is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Can’t sign in.

Password reset takes you in circles

Trash lately

It keeps crashing, please fix.

App errors

Unable to view bookings. Get an error about rendering page

Buggy App and Terrible Experience

Logging in is a nightmare. The mobile experience is a buggy, inconsistent, and unreliable experience. Clicking forget password send you an email with a link that never works. And even if you manage to make a reservation, the links in the reservation email never works either. 100% never recommend!!!

Can’t reset my password!

Been trying for four days and can’t get a working link to reset my password. The website will not send me a reset link. The app sends a link that doesn’t work! The phone number rings busy every time I call! Right now, on the app, it won’t even take you to the sign screen!

Great service

Good customer service too!

Glitchy

I love the company but the app glitches on displaying information or provides error messages.

Nextcar awful

Bad choice folks. Enough said

Terrible

They do not Accept ANY insurance and make you pay an additional 45 a day for their insurance. They also make you pay 15 per day for sun pass and cannot use your own. We were an hour late for our car reservation waiting for THEIR shuttle, in which they charged an additional 25 to reopen “the file”. Do NOT use this rental company. If I could give negative review I would.
Show more

Car Insurance Hoax

The insurance you sign up for with Carrentals.com is not the required liability insurance in Mexico. The site is not clear about that.

Highest prices on this app ! I’m deleting

Highest prices !

I wouldn’t use anyone else!

So convenient and best prices. Love Pay Later option.

Try it!

Misleading

Until recently, when the “total price” was shown with search results, that was the ACTUAL TOTAL PRICE. They have changed it to where the “total price” is extremely misleading and once you choose an option, the “total price” skyrockets. Please change this back. This used to be a great app.

App doesn’t work!

Waste of time! App does t open, nothing works on app! Better to login to website than waste time with app!

Poor information

They don’t inform you you , you need a credit card once you get to the rental car place

A Happy, Long-Time Costumer.

Decades as a Carrental costumer and never a problem! Always providing a range of prices of all rentals, and providing me with all that is necessary to know about the cars. Finally, they are trustworthy, clear and reputable.
Dr. Charles F. Clark

Refund

Very hard to talk to someone

Log in keeps crashing

Please fix this

saudi

perfect

Never called me

Never received a call about my rental. I was told I was in the queue and never got a call back.