Customer Service is great
We can no longer sign in and remotely control our home. Update! Customer service was great and helpful and was fixed. Also one of your fans went out. Need to warranty it. They warrantied the fan and was covered. New fan motor arrived in just days.
Response from developer
Thanks for your updated!
Works, but unnecessary app change
The app works and the new dashboard looks a bit better, but making a whole new app instead of updating the original feels unnecessary. I had to redo all my Short shortcuts, and they can be inconsistent when activating. the device control page also is mostly unchanged.
Overall, it works, but the transition makes it more inconvenient than it should be.
Overall, it works, but the transition makes it more inconvenient than it should be.
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Response from developer
Thank you for your feedback. Due to certain technical issues and recommendations from Apple Inc., we had to create a new app. However, we will continue to update and maintain the new app, and the old app will not be removed. Thank you for your continued support.
Absolute garbage
Whatever you do do not upgrade do not update. This app is completely trash. Will not let you connect to any of your devices.
Response from developer
Hi, I have tested it, and can still connect to the device.
DOES NOT WORK
The app cannot find the Carro ceiling fan to connect and operate it.
Response from developer
Hi, I have tested it, and can still connect to our fan.
Horrible app
I just Updated my app because I had no choice and it erased everything in my account. Now I have to go through all the trouble again to get my devices on the app. Very frustrating.
