Cars.com User Reviews

Customer Experience

Positive experience53.8% of reviews
Neutral4.6% of reviews
Negative experience41.6% of reviews

~ Based on 678 written reviews from the US App Store.

What users say

Is Cars.com Safe?

Cars.com - New & Used Cars appears safe based on user ratings. AppsHunter Safety Score for Cars.com is 96/100.

This assessment is based on 614,592 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.4% of ratings point to a safe experience
1.8% of ratings suggest some concerns
0.7% of ratings point to a risky experience

~ Based on 614,592 App Store ratings for Cars.com.

Is Cars.com Legit?

Cars.com - New & Used Cars appears to be a legitimate app. AppsHunter Legitimacy Score for Cars.com is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

JOSEPH

Very good app. Helpful. Informative.

Very helpful

Everything you need to know in one place. Requires minimal effort to figure out. Easy to navigate

Excellent

The best car buying app period

Easy Peezy lemon squeezy

I normally don’t review anything weather its good or bad, but I did end up buying a vehicle off of this site and it was very easy and navigate. Highly recommend this app.
Brooks. IYKYK⛏️📽️🐦‍⬛

Nice

Like

Sucked

It didn’t let me search up car I seen them on the menu.

Have you read the privacy policy!?

They collect “Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.” What business does a car search app have knowing my sleep patterns or retinal scan??? Does anyone care about basic privacy?
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Poor design

Nothing says “I care about user experience like forcing the user to press the cancel button to apply filters”. Just hire a designer rather than braindead PMs

VPN

Usage not allowed with VPN. Don’t bother downloading. Use the competition.

No search options for trucks

Useful app and easy to use but even after years of people requesting search features for trucks they have yet to add them. Doesn’t have options like bed length, single or dually rear wheel, or options packages. CARFAX has had these for years and is much easier to use. Also need to link to window stickers which can be done for many brands just by using the VIN.
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Fix your app

App is broken you get stuck when looking at a listing have you people ever heard of a back button?

I remember when this app worked…oh, fond memories.

Every person in charge of creating, running, or updating this app should be ashamed. You are taking money from your employer and providing nothing of value in return. A review is difficult to write since the app constantly crashes. I have a newer phone, great internet, I’ve deleted and reloaded the app. Nothing works. I have over a dozen apps on my phone that work flawlessly everyday. I use “Cars” occasionally and it rarely, if ever, works properly. I will intentionally not buy items advertised on your app in hopes that maybe someday someone at Cars will care. Perhaps if they start losing ad revenue they will because they obviously don’t care about the user experience. Heck, charge a fee for the use if you have to but the current iteration is essentially useless. I would be ashamed to say that I had anything to do with your app design.
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Great app

Hot

Best Car buying App

So easy to use…

Basics

Always has the basics of what your looking for.

Awesome Site

Love using this app!!

Good app

I believe its a honest app and good sellers

Love this app!

I LOOOOVEEEE THIS APP would recommend 10/10 the app doesn’t hide any history of the car you are looking for!

Great app

The easiest app to use

IPad Won’t Load

The previous version had no issues, I have a IPad and it will not even upload the new version. Off to Auto-Trader, sorry.

Rick