This company is a joke stay away
As a host their software is a joke. I think my grandson could have written a better app. Nothing works. I have 6000 trips on Turo and 50 cars. Took a year to test out CarShaire because could not even get a car listed because of glitches and when I finally do they decline a $50 fuel ticket because they say no photos listed. Except they forgot about the 30 emails and texts saying the app will not allow photos to be uploaded lol. Stay clear!
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STAY AWAY
I’ve been in the car sharing/car rental biz for 4 years now and have had my fair share of experience with different apps. Do NOT use carshair, they are not transparent whatsoever. You will get less than HALF the reservation how they calculate their “earnings rate”. If a renter trashes your vehicle you will get denied because they have no photo storage, the app will prompt you to take interior and exterior photos but when my claim was submitted they said I didn’t have any photos. This software in every way is designed to make the developers money and treat hosts/car owners like crap. If you’re going to rent your vehicle out, HIGHLY reccomend using Turo, Getaround or any other app really. These guys are thieves, customer service takes breaks on weekends so if you have an issue on a Friday you will be lucky to get a response by Monday.
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Amazing experience
Zach wa the best host ever. So nice and helpful
I was worried about using Carshair but not anymore
If there were a sixth star I would love to give it.
Thank you so much for this experience
Everything happened fast and graceful .
I was worried about using Carshair but not anymore
If there were a sixth star I would love to give it.
Thank you so much for this experience
Everything happened fast and graceful .
Stay Away
As a host on multiple platforms as well as doing private rentals this is the worst experience I’ve ever had renting vehicles. To start, their customer support team is subpar and don’t seem knowledgeable about most thing I inquired about. JAYLA is a complete liar who tried to tell me that I didn’t upload pre trip photos at all once the guest brought my vehicle back smoked out, dirty and disgusting. She was caught in her lies ONLY bc I had taken screenshots of me doing everything on that app just because it’s so buggy, once I provided documentation it was then that they reimbursed me but the definitely tried to fight tooth and nail to not. Idk what goes into their screening process but this app is filled with the guests who can’t get approved on Turo, I was literally told this by 2 guests that I met while giving them the keys. 90% (not exaggerating) of the requests are same day last minute requests, this is also annoying. You’re not able to upload pre trip pic’s until two hours before your trip start time. The photo upload tool is ridiculously unnecessary, instead of uploading all pictures at once you have to upload 5 at a times by specific sides of the car… all while the app keeps crashing. You can’t stay logged in because of the app crashes and bugs which makes the process impossible not be frustrated with. All in all stay far away from this company!!!
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Exceptional Experience
I surprised my wife with Car SHAiR’s red G Wagon for the weekend. We had the best time and the car was in perfect condition. We’ll definitely be renting again from Car SHAiR.
- Tom & Alexa
- Tom & Alexa
Wayyy to complicated just use Turo there’s a reason it’s way more popular
Force you to show a passport to register with them and you can’t get around it! Can’t even use a bank statement or utility bill etc have a perfectly valid and good drivers license and came to here from Canada where my license is enhanced yet they won’t accept my license.. it’s ridiculous the government accepts my drivers license as valid yet this app won’t?! Incredible the support agents are nice though
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The ABSOLUTE WORST
By far the worst car rental app experience I’ve ever had. Their fake “concierge team” extremely rude and unprofessional. The app crashes constantly. You can’t call anybody on their customer service team. Only chat. as a start up I understand things happening but this is excessive. They have company policies in place that don’t suit their app errors. Definitely would not recommend anybody waisting their time here.
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Simply Put - A Waste
They don’t have the best interest of car owners.. The types of renters that make requests are more than likely not screened by Car Shair. And I’d be shocked if they had their own car insurance. Someone smoked in my vehicle and I had the invoice to show that I had to have the car serviced - car shair did not care.. They still put the liability on me and said that “if there’s no proof such as ash burns or smoke stains, then we can’t do anything to help”… they made me pay for the smoke removal (which is pretty expensive because it’s a multiple treatment process to get smoke smell out) - AND they wouldn’t allow me to charge the guest the fee that I clearly had in the details stating if smoking occurred in the car, this would be the price for the violation… they completely decapted me and my ability to get what I was rightfully owed for the violation.. The types of clients they rent to, are well below the median income threshhold - so they make sure they protect these low-end drivers so they can keep getting rentals booked to boost their platform .. while in turn giving vehicle owners their a$$3$ to kiss.. 🤷🏽♂️
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Bait Cars Don’t Get Your Hopes Up
Every car I’ve try booking got canceled or vehicle had maintenance issue. Instead of the app updating and removing the vehicle until the vehicle is actually is ready to be rented. It like false advertisement. You have the hope that you would be able to book the car because you have to reserve 2 hours ahead of time. But it really like a bait cars. You won’t be able to rent the vehicle. The host are constantly canceling. No later if the agent reach out. I’m a person who check reviews and judge based of that. I let my guard down and look the reviews were right. It truly a waste of time.
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NOT PAID for damage for more than 9 months!!!
If you are a HOST, then STAY AWAY from this company!!! The customer caused more than $5,000 damage to the car. The representative of the company first arranged bureaucracy, and then they stopped answering the phone and email altogether. They are trying in every possible way to avoid compensation of damage to the car.
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Amazing Experience
Luxury, exotic and more type vehicles to rent or rent out at your fingertips. App is easy to use and set up. Very secure verification process made me feel really safe. There were a couple minor glitches which I understand and the CarSHAiR Conciege team was there to help me through with ease. Love the experience I had and will be back for more.
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Response from developer
Jeb, thank you for taking a minute to leave a review on our app! Our platform is constantly improving as we fix the reported glitches as we work towards a great service for our renters and hosts!
Unlisting my cars
This app needs a lot of improvements! I can only check in a trip 2 hours before the trip start time, not sure why I cannot check in anytime if my car is ready as a host!
Uploading photos is a nightmare, why do I need to upload photos under 7 different categories, put it all together and call it a day, why over complicating the process!
After the photos are uploaded, there is no way to view them or add more photos!
It takes 5 business days to get paid for a completed trip, this is just too long!
I have filed couple reimbursement requests for gas refill and smoking violation, one week later and still not paid and when I contact support they keep saying that the reimbursement team will review and come back to me and nothing so far! When I contacted the guest, she said she cannot see any reimbursement requests from me on her app. She even sent me a screen recording and she is correct, nothing on her app!
I am unlisting my two cars after two trips, too much headache with delayed or lost income
Uploading photos is a nightmare, why do I need to upload photos under 7 different categories, put it all together and call it a day, why over complicating the process!
After the photos are uploaded, there is no way to view them or add more photos!
It takes 5 business days to get paid for a completed trip, this is just too long!
I have filed couple reimbursement requests for gas refill and smoking violation, one week later and still not paid and when I contact support they keep saying that the reimbursement team will review and come back to me and nothing so far! When I contacted the guest, she said she cannot see any reimbursement requests from me on her app. She even sent me a screen recording and she is correct, nothing on her app!
I am unlisting my two cars after two trips, too much headache with delayed or lost income
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Renting out my personal vehicle.
This is by far the most unprofessional app ive ever used. Ive been contacting them constantly. My truck was involved in a accident. They smoked in my car. They brought it back 3 and a half hours light and the company denied me reimbursement. I will be sueing this app, the person who crashed, and their insurance company. Dooo not lit your car on this app.
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Worse customer support
They don’t provide enough details and make it extra complicated to book a car.
Horrible app
Was a host for this app. A renter rented my car and returned it damaged. The founder of the app was the customer service. He reached out to me and told me the 3 different body shops where fraud. I ended up paying a 1,200 out of pocket to fix the car that’s was damaged by the renter.
Crestfallen and Unsatisfied
The customer service was wonderful WONDERFUL Until the classist verifications team got involved, UN-verified my account when I had already passed ID verification through the ridiculous onfido portal and separately sent in a high quality photograph of my valid license with matching information.
It was verified for like a day but the app was so ridiculously buggy it wouldn’t let me reserve anything during that time and an update only made that worse. Then instead of fixing the issues I was having with the checkout process, the verifications team stepped in and removed my ability to rent by unverifying me and telling me to go through the pointlessly awful onfido process.
I was expecting and counting on being able to rent a vehicle to get back to my room so this really effed me in the culito. I had been reassured literally dozens of times that I would be able to rent a vehicle momentarily and that my account had been FULLY verified and enabled for rentals without issues.
To be clear the onfido ID verification was passed with no issue, but I used my California ID card for that and then manually sent in the picture of my valid unexpired license from another state (Arizona). There were no issues with either brought to my attention.
But the ID verification with the secondary state ID document was manually rejected for no reason whatsoever after being approved and they demanded I redo it with the Arizona License, which I had left in the room and no longer had the ability to take a new photo of at the tine and SHAiR knowingly and deliberately left me stranded without transportation very far from my hotel and I basically had to walk back from Paramount to Inglewood, even after two hours walking the Uber ride was over $60 back to the room.
So the verifications team understandably would need my license number and even a photo of the front and back of it, so as to check my license’s validity with a database. I provided this. It was entirely legible and valid. They also need to make sure that identity fraud is avoided and require a selfie is provided holding a photo ID. This was also provided, along with close up images of that same California ID, through the onfido portal.
So while I provided far more identifying documentation than actually even required by their policies, the verifications team still saw fit to ruin my entire week by reversing the actions of other much more qualified and knowledgeable but apparently lower ranking employees I had spoken with and onfido ‘’a automated system simply because the ID I had used for the onfido verification was a state ID, and I had sent in my driving license separately!!!
I used to love all this “disruptive tech” but honestly I’m at the point where I despise all these apps and businesses without locations. This one has better customer service than Getaround, but the company’s management is running the start-up into the ground by nitpicking so Kafkaesque during the customer onboarding that I’d be surprised if this tin pot dictatorship of a company makes it to an IPO, which is fine by me since the last thing we need is another for-profit company accountable only to Peter theil or bill gates, but it will be a shame that the customer facing chat support people will lose their jobs and means of support when that happens, and those employees were positively a joy and made me act ease while waiting 24 hours for the bugs to be fixed, but again the verifications team undid all of the positive brand association and goodwill they had built up by splitting hairs and ruining my week.
Of course all of this was done “for my own protection”. What a crockpot of runny turds! For MY protection. No guys, it’s to protect your profit margins so you can force the brick and mortar agencies out of business, don’t be disingenuous. That’s what “disruption” actually is. Disrupting existing employment with lower paid “contracted” “flexible” exploitative labor.
Deeply, almost existentially unsatisfied with my experience using this crapplication. Sad!
- A(aaaaaaaaaahhhhh!)
It was verified for like a day but the app was so ridiculously buggy it wouldn’t let me reserve anything during that time and an update only made that worse. Then instead of fixing the issues I was having with the checkout process, the verifications team stepped in and removed my ability to rent by unverifying me and telling me to go through the pointlessly awful onfido process.
I was expecting and counting on being able to rent a vehicle to get back to my room so this really effed me in the culito. I had been reassured literally dozens of times that I would be able to rent a vehicle momentarily and that my account had been FULLY verified and enabled for rentals without issues.
To be clear the onfido ID verification was passed with no issue, but I used my California ID card for that and then manually sent in the picture of my valid unexpired license from another state (Arizona). There were no issues with either brought to my attention.
But the ID verification with the secondary state ID document was manually rejected for no reason whatsoever after being approved and they demanded I redo it with the Arizona License, which I had left in the room and no longer had the ability to take a new photo of at the tine and SHAiR knowingly and deliberately left me stranded without transportation very far from my hotel and I basically had to walk back from Paramount to Inglewood, even after two hours walking the Uber ride was over $60 back to the room.
So the verifications team understandably would need my license number and even a photo of the front and back of it, so as to check my license’s validity with a database. I provided this. It was entirely legible and valid. They also need to make sure that identity fraud is avoided and require a selfie is provided holding a photo ID. This was also provided, along with close up images of that same California ID, through the onfido portal.
So while I provided far more identifying documentation than actually even required by their policies, the verifications team still saw fit to ruin my entire week by reversing the actions of other much more qualified and knowledgeable but apparently lower ranking employees I had spoken with and onfido ‘’a automated system simply because the ID I had used for the onfido verification was a state ID, and I had sent in my driving license separately!!!
I used to love all this “disruptive tech” but honestly I’m at the point where I despise all these apps and businesses without locations. This one has better customer service than Getaround, but the company’s management is running the start-up into the ground by nitpicking so Kafkaesque during the customer onboarding that I’d be surprised if this tin pot dictatorship of a company makes it to an IPO, which is fine by me since the last thing we need is another for-profit company accountable only to Peter theil or bill gates, but it will be a shame that the customer facing chat support people will lose their jobs and means of support when that happens, and those employees were positively a joy and made me act ease while waiting 24 hours for the bugs to be fixed, but again the verifications team undid all of the positive brand association and goodwill they had built up by splitting hairs and ruining my week.
Of course all of this was done “for my own protection”. What a crockpot of runny turds! For MY protection. No guys, it’s to protect your profit margins so you can force the brick and mortar agencies out of business, don’t be disingenuous. That’s what “disruption” actually is. Disrupting existing employment with lower paid “contracted” “flexible” exploitative labor.
Deeply, almost existentially unsatisfied with my experience using this crapplication. Sad!
- A(aaaaaaaaaahhhhh!)
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Best of the best car rentals
I was looking to test drive an R8 before I buy and this was the best way to get the whole experience with the car vs just taking it a few turns around the block from the dealership. I rented for a week and absolutely loved it! The customer service was bar none. FINALLY a rental car company that actually picks up the phone to speak to its customers.
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Response from developer
Thank you so much for this feedback! We hope you enjoyed your date night in the G Wagon!
Brilliant
What an amazing and cutting edge platform to share my vehicles on! The process is seamless and easy to sign up and the app has given me the opportunity to drive cars I would have never had the opportunity to afford prior. Way better than any competitor I’ve seen!
LOW STAR
Has much improvement to make! A lot of defaults as you use the app definitely needs to be given a lot of attention. Super excited to become a host but very difficult to get it accomplished due to all faults. Logs me out plenty of times and ask me to do the process repeatedly.
High End Rentals
I love to rent the Ferrari’s and Lamborghini’s. They start out as a good fair price. But once SHAiR adds their charges and you have to go with the client’s insurance the vehicles cost more than it would at a regular high end car rental business. The regular cars are definitely a bargain.
