To put it kindly, a learning experience…
Let me acknowledge that not everyone may have a bad experience as this app is designed for the sole purpose of connecting car owners and borrowers, but I want others to understand what they may get themselves into. I can’t speak on what the car owners are advised to do by the app itself, so I am documenting my experience here. I pulled up to my rental car a little after the time I chose to pick it up. People dropped the vehicle off were getting out of the car and taking photos for their inspection. Let’s takennote that there is no in between check from renter to the next. The people tell me that the car “needs service”. I found this strange but brushed it off. They drove off and I turned on the vehicle. Check engine, battery, EPC, and tire pressure light was on. I immediately called customer support and explained the situation; the representative I spoke to told me I drove .46 of a mile since the time I rented it? I explained that I didn’t even shift gears, just turned the car on and noticed all of the warnings. I was refunded the full price but the entire experience was far more complicated than necessary and I will be renting through airline car rentals moving forward.
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Response from developer
Thank you for providing us with your valuable feedback. We take all feedback seriously and use it to better our product and services. We're sorry that your first Getaround experience did not go as smoothly as we would've wanted it to be. We thank you for immediately reporting the car's condition to us so we were able to deactivate the listing to allow the Host to address the reported issues. We are actually more than happy to assist our Guests in rebooking once we receive reports of car issues upon pick-up.
Badly operated in Los Angeles area
Don’t waste your time with this up too many problems you cannot rely on the service at all. It’s better to take the bus at the last minute when you’re on your way in an Uber they will call you and tell you Either the car is no longer available for a call on location is unknown. The owner has canceled. The car. Can’t be found the cars dirty when you get there, The cars location has moved from the destination, but you’re on your way to call me. There seems to be a lack of communication with the app and the owners, off the vehicles. Trying to get your money back is always a problem they will argue with you about reimbursement for the Uber. You have to take to and from the location when your time was wasted because the car isn’t either day or it’s there and there’s no keys. Oh the car is there and the Owners stuff is in the trunk of the car and is used facemasks all over the vehicle. Are you today worked 12 hours in advance got confirmed from owner. Two hours before I’m due to pick up the car the owner contacts me and cancels says they can’t get in touch with the app when I go to cancel I’ve paid $67 and they’re only offering me a refund of $33 so now I’ve got to fight to get my money back
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Response from developer
Hi, Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience. If the host has cancelled your trip, then we will refund you manually for the full amount. Please open a support ticket and an agent will be happy to assist you. The Getaround Team
Use Turo if you need a reliable vehicle
I want to love this app. I do a lot of traveling for work and some experiences with Getaround have worked out. However I now have had multiple bookings cancelled day-of without any explanation or help from customer service, and I have also had a car break down and not start up and need to be towed from another state (and I was stuck, and left on my own without help or reimbursement from Getaround for another rental). Said car that broke down during my rental was one of the jankiest vehicles I’ve never seen, check engine light was on and there was a sign that said “DO NOT REMOVE KEYS FROM IGNITION!” - which was NOT okay because I had expensive gear in the car on my way to a job. They clearly do not inspect or screen cars on this app. You get what you pay for. If you need a reliable car to get to work, use Turo. This app can work, but do not rely on your Getaround bookings if you really need the car.
Additionally, months ago, I had thought it may work well to rent my own car out in this app while I am traveling! I submitted my info on Getaround’s site and was told a representative would reach out to complete the process. I never heard anything at all. This app has potential, but is not reliable.
Additionally, months ago, I had thought it may work well to rent my own car out in this app while I am traveling! I submitted my info on Getaround’s site and was told a representative would reach out to complete the process. I never heard anything at all. This app has potential, but is not reliable.
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Response from developer
Thank you for sharing your experience with us. We're sorry that not every trip has lived up to our promise of easy, convenient mobility. We would like to look into the issues you've reported here, so we hope you will take a moment to submit a support ticket (referencing this review and the user name "avoid flying american airlines") here: https://help.getaround.com/hc/en-us/requests/new.
DO NOT USE
The car it’s self was perfect!
I would rate this zero stars because of the company itself. We arrived at the car and it wouldn’t unlock. After calling customer service they suggested we cancel the trip, leaving two young girls stranded out of town in the apartment complex parking lot in the middle of the night in a strange city. We then had to Uber to a hotel nearby and pay to stay the night then Uber back to the car in the am. In the morning I talked to customer service who said the car was unlocked but had been moved to a different address, so I Uber to the new address only to find the car not there. I call the host and they explain the car is at the original address so we Uber back to the car original address and are finally able to get into the car and get on with our trip. We lost an entire day of our trip and had to pay for a hotel room rental and extra Ubers. When I explained all this to customer service the best they could do is compensate me $15 for this HUGE inconvenience. This was my first and last time using this app. I am extremely disappointed with how I was treated and the overall experience.
I would rate this zero stars because of the company itself. We arrived at the car and it wouldn’t unlock. After calling customer service they suggested we cancel the trip, leaving two young girls stranded out of town in the apartment complex parking lot in the middle of the night in a strange city. We then had to Uber to a hotel nearby and pay to stay the night then Uber back to the car in the am. In the morning I talked to customer service who said the car was unlocked but had been moved to a different address, so I Uber to the new address only to find the car not there. I call the host and they explain the car is at the original address so we Uber back to the car original address and are finally able to get into the car and get on with our trip. We lost an entire day of our trip and had to pay for a hotel room rental and extra Ubers. When I explained all this to customer service the best they could do is compensate me $15 for this HUGE inconvenience. This was my first and last time using this app. I am extremely disappointed with how I was treated and the overall experience.
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Response from developer
Hi Grace, Thank you for your review. We're sorry for the poor experience. We can see that our customer support has since provided you with the proper compensation for this ordeal. Once Getaround's presence in Nashville matures, this sort of experience should be very minimal. The Getaround Team
What out for extra charges…
Had a terrible experience with this app. The car was dirty, like never been cleaned. The required parking at drop off is an automatic tickets. (A requirement upon return is you have to park in a designated area that has no parking restrictions for 24 hours) The 2 parking areas that you can choose has a 2 hour parking window EVERYDAY FROM 8 AM to 10PM. EVERYDAY. So if you return your car at 7PM you have a ticket 2 hours later at 9PM. If you return it at 11PM you get a ticket at 10AM no matter how you work it you get a ticket. It’s predatory since I now have to pay for a ticket that isn’t my fault. This parking area should not be allowed. Once you end your trip you can’t get back in the car, even when you are trying to finish the check in process. I got a bogus fuel charge. Started my trip with 52% ended my trip at 58%. Then went to check my trip on the account and saw a fuel charge and all of a sudden my fuel start was 72% so they charged my card for fuel that I had already paid for then overdrafted my account.
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