To put it kindly, a learning experience…
Let me acknowledge that not everyone may have a bad experience as this app is designed for the sole purpose of connecting car owners and borrowers, but I want others to understand what they may get themselves into. I can’t speak on what the car owners are advised to do by the app itself, so I am documenting my experience here. I pulled up to my rental car a little after the time I chose to pick it up. People dropped the vehicle off were getting out of the car and taking photos for their inspection. Let’s takennote that there is no in between check from renter to the next. The people tell me that the car “needs service”. I found this strange but brushed it off. They drove off and I turned on the vehicle. Check engine, battery, EPC, and tire pressure light was on. I immediately called customer support and explained the situation; the representative I spoke to told me I drove .46 of a mile since the time I rented it? I explained that I didn’t even shift gears, just turned the car on and noticed all of the warnings. I was refunded the full price but the entire experience was far more complicated than necessary and I will be renting through airline car rentals moving forward.
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Response from developer
Thank you for providing us with your valuable feedback. We take all feedback seriously and use it to better our product and services. We're sorry that your first Getaround experience did not go as smoothly as we would've wanted it to be. We thank you for immediately reporting the car's condition to us so we were able to deactivate the listing to allow the Host to address the reported issues. We are actually more than happy to assist our Guests in rebooking once we receive reports of car issues upon pick-up.
Badly operated in Los Angeles area
Don’t waste your time with this up too many problems you cannot rely on the service at all. It’s better to take the bus at the last minute when you’re on your way in an Uber they will call you and tell you Either the car is no longer available for a call on location is unknown. The owner has canceled. The car. Can’t be found the cars dirty when you get there, The cars location has moved from the destination, but you’re on your way to call me. There seems to be a lack of communication with the app and the owners, off the vehicles. Trying to get your money back is always a problem they will argue with you about reimbursement for the Uber. You have to take to and from the location when your time was wasted because the car isn’t either day or it’s there and there’s no keys. Oh the car is there and the Owners stuff is in the trunk of the car and is used facemasks all over the vehicle. Are you today worked 12 hours in advance got confirmed from owner. Two hours before I’m due to pick up the car the owner contacts me and cancels says they can’t get in touch with the app when I go to cancel I’ve paid $67 and they’re only offering me a refund of $33 so now I’ve got to fight to get my money back
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Response from developer
Hi, Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience. If the host has cancelled your trip, then we will refund you manually for the full amount. Please open a support ticket and an agent will be happy to assist you. The Getaround Team
Use Turo if you need a reliable vehicle
I want to love this app. I do a lot of traveling for work and some experiences with Getaround have worked out. However I now have had multiple bookings cancelled day-of without any explanation or help from customer service, and I have also had a car break down and not start up and need to be towed from another state (and I was stuck, and left on my own without help or reimbursement from Getaround for another rental). Said car that broke down during my rental was one of the jankiest vehicles I’ve never seen, check engine light was on and there was a sign that said “DO NOT REMOVE KEYS FROM IGNITION!” - which was NOT okay because I had expensive gear in the car on my way to a job. They clearly do not inspect or screen cars on this app. You get what you pay for. If you need a reliable car to get to work, use Turo. This app can work, but do not rely on your Getaround bookings if you really need the car.
Additionally, months ago, I had thought it may work well to rent my own car out in this app while I am traveling! I submitted my info on Getaround’s site and was told a representative would reach out to complete the process. I never heard anything at all. This app has potential, but is not reliable.
Additionally, months ago, I had thought it may work well to rent my own car out in this app while I am traveling! I submitted my info on Getaround’s site and was told a representative would reach out to complete the process. I never heard anything at all. This app has potential, but is not reliable.
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Response from developer
Thank you for sharing your experience with us. We're sorry that not every trip has lived up to our promise of easy, convenient mobility. We would like to look into the issues you've reported here, so we hope you will take a moment to submit a support ticket (referencing this review and the user name "avoid flying american airlines") here: https://help.getaround.com/hc/en-us/requests/new.
DO NOT USE
The car it’s self was perfect!
I would rate this zero stars because of the company itself. We arrived at the car and it wouldn’t unlock. After calling customer service they suggested we cancel the trip, leaving two young girls stranded out of town in the apartment complex parking lot in the middle of the night in a strange city. We then had to Uber to a hotel nearby and pay to stay the night then Uber back to the car in the am. In the morning I talked to customer service who said the car was unlocked but had been moved to a different address, so I Uber to the new address only to find the car not there. I call the host and they explain the car is at the original address so we Uber back to the car original address and are finally able to get into the car and get on with our trip. We lost an entire day of our trip and had to pay for a hotel room rental and extra Ubers. When I explained all this to customer service the best they could do is compensate me $15 for this HUGE inconvenience. This was my first and last time using this app. I am extremely disappointed with how I was treated and the overall experience.
I would rate this zero stars because of the company itself. We arrived at the car and it wouldn’t unlock. After calling customer service they suggested we cancel the trip, leaving two young girls stranded out of town in the apartment complex parking lot in the middle of the night in a strange city. We then had to Uber to a hotel nearby and pay to stay the night then Uber back to the car in the am. In the morning I talked to customer service who said the car was unlocked but had been moved to a different address, so I Uber to the new address only to find the car not there. I call the host and they explain the car is at the original address so we Uber back to the car original address and are finally able to get into the car and get on with our trip. We lost an entire day of our trip and had to pay for a hotel room rental and extra Ubers. When I explained all this to customer service the best they could do is compensate me $15 for this HUGE inconvenience. This was my first and last time using this app. I am extremely disappointed with how I was treated and the overall experience.
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Response from developer
Hi Grace, Thank you for your review. We're sorry for the poor experience. We can see that our customer support has since provided you with the proper compensation for this ordeal. Once Getaround's presence in Nashville matures, this sort of experience should be very minimal. The Getaround Team
What out for extra charges…
Had a terrible experience with this app. The car was dirty, like never been cleaned. The required parking at drop off is an automatic tickets. (A requirement upon return is you have to park in a designated area that has no parking restrictions for 24 hours) The 2 parking areas that you can choose has a 2 hour parking window EVERYDAY FROM 8 AM to 10PM. EVERYDAY. So if you return your car at 7PM you have a ticket 2 hours later at 9PM. If you return it at 11PM you get a ticket at 10AM no matter how you work it you get a ticket. It’s predatory since I now have to pay for a ticket that isn’t my fault. This parking area should not be allowed. Once you end your trip you can’t get back in the car, even when you are trying to finish the check in process. I got a bogus fuel charge. Started my trip with 52% ended my trip at 58%. Then went to check my trip on the account and saw a fuel charge and all of a sudden my fuel start was 72% so they charged my card for fuel that I had already paid for then overdrafted my account.
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Horrible Experience
We have been stranded 8hrs away from home at the Childrens Hospital since December for my sons life saving organ transplant. I decided to try this out for a day to grocery shop and get some things done during a birthday weekend. The app SEEMED to work seamlessly. There were a couple of cars near me to pick up so I reserved one several days before I needed to pick up. On day of pick up we got kiddo ready for his first exciting outing. ONE hour before we needed to pick the vehicle up, we received a message from the owner stating it was “non-operable” and “not available to rent currently”. We asked him to cancel on his end so we wouldn’t get dinged with a same day cancellation and he refused. He was rude and hung up never contacting us back after a couple attempts of trying. After calling the company’s customer service they said they would cancel on their end but it looked like the other 2 cars available were also “not available to rent”. I asked why vehicles are online that aren’t available to rent and never got a clear answer. It took a whole 9 days for the money to reimburse back to my account (money we needed to rent another vehicle- which we were then unable to do). Once the reimbursement came through, of course we LOST money in the end of it all. Horrible and shady company. I will stick with Lyft or Uber from now on.
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Response from developer
Hi, Thank you for taking the time to provide us with your valuable feedback. We take all feedback seriously and use it to better our product and services. We're really sorry that your experience was less than stellar. Please continue to work with the agent assisting you to resolve your issue. We have noted your feedback points and have shared them with our internal team for further review. Again, our apologies for the issues you encountered while renting a car on our platform. The Getaround Team
Raggedy cars
I rented a 2020 Nissan Altima from this app one Saturday afternoon until Monday well the transmission ended up failing 7hrs into the trip I reached out to customer service (there’s not a phone #) for you to call regarding these people cars but I digress. Anyway the transmission went out so I drove it to my house they told me they wanted me to pay to have the car towed back to the owner and once he checked the car out I would maybe probably they weren’t for sure get a refund, My main issue was would I be able to get refunded because the car malfunctioned 7hrs into my trip it’s been a week and I haven’t even so much as received a email from them. I never received any information about this issue I was never refunded nor compensated for the issue regarding the transmission going out on the vehicle 7 hours after my rental started, I submitted pictures they even made me check the oil and send a picture I also risked my life driving the raggedy car back to the owner. I paid to have the car from Saturday until Monday morning but the car transmission failed 7 hours into the rental and NO ONE HAS REACHED OUT TO ME. I will be forwarding all emails between us to the BBB aswell as my attorney regarding this matter. Since this company has not tried to reach out to me. P.s all the cars in Dallas smell like weed
Update, so it’s been well over a week I haven’t heard anything back from Getaround, there is no phone number to call them and they will not respond to your emails.
Update, so it’s been well over a week I haven’t heard anything back from Getaround, there is no phone number to call them and they will not respond to your emails.
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Response from developer
Hi, Thank you for your valuable feedback. We take all feedback seriously and use it to better our product and services. We're really sorry that your experience was less than stellar. Please continue to work with the agent assisting you to resolve your issue. We have noted your feedback points and have shared them with our internal team for further review. The Getaround Team
Lot of issues
I’m out of town for a friends birthday. I was going to rent a car through Turo but a friend told me about “this” app that you can rent cars by the hour and since I only needed the car for 8 hours I figured I would give it a shot. Booked the car the night before with no issues. Today the owner text me a hour before my pickup time saying the car is unavailable with no explanation and tells me I need to cancel my booking through the app. I tried to cancel but it was going to charge me half the rental cost so I had to contact customer service which you have to submit a request through email before you can call to speak with someone. Customer service issued my full refund but takes 3-7 days to return.
On top of that they charged me twice for the rental and the $150 deposit. Not a big deal since both are being returned but seems to be a lot of issues that they need to smooth out. Love the idea of the app but now I’m having to go back to the airport to grab a rental last minute since they canceled mine a hour before pickup and had no other available vehicles.
On top of that they charged me twice for the rental and the $150 deposit. Not a big deal since both are being returned but seems to be a lot of issues that they need to smooth out. Love the idea of the app but now I’m having to go back to the airport to grab a rental last minute since they canceled mine a hour before pickup and had no other available vehicles.
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Fraudulent charges, awful experience
We used this app to rent a car for a few hours while on vacation and the actual rental experience was fine - streamlined, no complaints. Then, after returning the car, we were hit with a $50 charge because the owner reported we had “left the window down” (we had not).
We responded back to the customer service rep letting them know that we hadn’t left the window down and to check the photos we submitted upon parking the car. They replied that the owner said it was not visible in the photos. When we tried to argue it and told them that the owner was clearly attempting to scam us out of damage fees, they blocked our account for violating their terms of service (??). We did not use foul language toward the employee during this exchange, or do anything that should have resulted in a ban.
I would not recommend this service at all after our experience - it is far too easy for vehicle owners to charge fraudulent damage fees, and the app’s customer support will not even attempt to investigate your case if this happens to you.
We responded back to the customer service rep letting them know that we hadn’t left the window down and to check the photos we submitted upon parking the car. They replied that the owner said it was not visible in the photos. When we tried to argue it and told them that the owner was clearly attempting to scam us out of damage fees, they blocked our account for violating their terms of service (??). We did not use foul language toward the employee during this exchange, or do anything that should have resulted in a ban.
I would not recommend this service at all after our experience - it is far too easy for vehicle owners to charge fraudulent damage fees, and the app’s customer support will not even attempt to investigate your case if this happens to you.
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Bad Car and Cleanliness
To whom it may concern,
I was just going through my emails and received a very disappointing email about my account being deactivated and I am just trying to understand why? Your app has great potential but there are a few things I would love to point out to better improve the experience. My rental experience was not very great and if this is an issue with the lister of the vehicle I want you to know that this experience has made me appalled at some the of vehicles listed on your site and the inexcusable shape these vehicles are in for paying customers like I get to ride around in. Since when do cars come with old French fries under your seat. Not a great start to a trip but not the biggest of issues. Now to begin i received the vehicle with about 67% left in the tank. Since when are full tanks not the standard. I ended up returning the vehicle with a fuller tank than I received it as well so again not a great start. Second I was charged with a late fee for being 10 minutes late in drop off. Which just added insult to injury and I don’t feel like that is a justifiable charge. I can add more details about the scratches in the outside and smell of the inside but I will not get in to that. All I am is asking for it to be waived as $50 is quite aggressive during these times I feel like feels right. Hope you understand where my frustration is coming from and that you can work on a better user experience.
Sincerely,
A valued customer
I was just going through my emails and received a very disappointing email about my account being deactivated and I am just trying to understand why? Your app has great potential but there are a few things I would love to point out to better improve the experience. My rental experience was not very great and if this is an issue with the lister of the vehicle I want you to know that this experience has made me appalled at some the of vehicles listed on your site and the inexcusable shape these vehicles are in for paying customers like I get to ride around in. Since when do cars come with old French fries under your seat. Not a great start to a trip but not the biggest of issues. Now to begin i received the vehicle with about 67% left in the tank. Since when are full tanks not the standard. I ended up returning the vehicle with a fuller tank than I received it as well so again not a great start. Second I was charged with a late fee for being 10 minutes late in drop off. Which just added insult to injury and I don’t feel like that is a justifiable charge. I can add more details about the scratches in the outside and smell of the inside but I will not get in to that. All I am is asking for it to be waived as $50 is quite aggressive during these times I feel like feels right. Hope you understand where my frustration is coming from and that you can work on a better user experience.
Sincerely,
A valued customer
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DO NOT USE THIS SERVICE
I rented a car and took it about 100 miles to another town for a day trip. I refueled in said town and just as I put my foot on the brake the brake line pops. I call Getaround support (which you can only call them if you have an active reservation) and explain that my brakes no longer worked and she told me it must’ve been me needing brake fluid and that she had to call the owner so I can replace it. This was my 2nd customer service rep. After I inspected further I found brake fluid leaking and knew I had no brakes. Called my 3rd rep to try and repost that I cannot drive the car and she did not listen and said that I have to wait for confirmation to buy brake fluid to refill the car (customer service rep 3). So 4 hours later and 4 reps later I finally get told that they will call a tow truck and that I could go home and that everything will be handled. I waited 4.5 hours in total for help, got useless help from 6 different customer service reps, and they ended up towing the car 5 MINUTES DOWN THE ROAD from where it was broken down so I could’ve taken it there when the issues first started but no they didn’t wanna lose money. Oh yes and now that I’m trying to get a refund since this all happened on the first day of renting the car, it’s only through email you cannot call them if you don’t have a reservation. After I get my money back I will never us this service again and I’ll never recommend them to anyone
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Response from developer
Hi ButtMunchMcGee, Thank you for your review. We're sorry to hear that the car you reserved suffered a maintenance issue and our customer support inadequately explained the process and next steps. Once the car has completed it's mechanical inspection, our Claims team will follow-up with you regarding your refund request. Thank you.
Terrible customer service and an a predatory Terms of Services.
I would not recommend this app to anyone. Getaround is a practice with very poor customer service—there are no addresses to refer to and no phone numbers, so the only way to contact them is through email.
Getaround and a car owner associated with them is currently withholding my wallet with important information inside from me. I dropped it in one of the vehicles my sister borrowed and, despite our efforts, the company insisted that we pay $866 to rent the car again, a raised price due to alleged damages that I have nothing to do with. This is included in their Terms of Services, yet I never agreed to any of that. I did not rent the vehicle nor have I used the app, yet the company continues to insist on an absurd payment for my property back. After conversing through emails, Getaround has decided that my sister, the renter, is no longer allowed to access the Getaround platform as a result of a “routine audit”. This happens during the support ticket for the retrieval of my wallet back. Meaning, if she did decide to attempt to rent the vehicle again for $866, this would no longer be an option, as she is prohibited from using the platform. I have tried contacting the company myself, but once they realized I was not the customer, they stopped emailing me. I am missing several items crucial to my identification yet this company does not care when they do not get their money.
Getaround and a car owner associated with them is currently withholding my wallet with important information inside from me. I dropped it in one of the vehicles my sister borrowed and, despite our efforts, the company insisted that we pay $866 to rent the car again, a raised price due to alleged damages that I have nothing to do with. This is included in their Terms of Services, yet I never agreed to any of that. I did not rent the vehicle nor have I used the app, yet the company continues to insist on an absurd payment for my property back. After conversing through emails, Getaround has decided that my sister, the renter, is no longer allowed to access the Getaround platform as a result of a “routine audit”. This happens during the support ticket for the retrieval of my wallet back. Meaning, if she did decide to attempt to rent the vehicle again for $866, this would no longer be an option, as she is prohibited from using the platform. I have tried contacting the company myself, but once they realized I was not the customer, they stopped emailing me. I am missing several items crucial to my identification yet this company does not care when they do not get their money.
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Response from developer
Hi Ghvbh, Thank you for your review. We're sorry to hear that you forgot your wallet in a car and you are unable to retrieve it because your sister hasn't paid for the damages she caused to said car. The Terms of Service are agreed to when you use the service and as per the Terms; Getaround is not responsible for lost items. Getaround is unable to grant anyone aside from a renter to access the car because we do not own the car. Thank you.
Zero stars would be better
The people that fix the errors of this app in customer service have to do everything because the app is so inaccurate and poorly designed. I got two cars with huge issues both times and I will never do it again. I almost lost my apartment they had on hold for me because it took me three extra hours to get there because this app had a car I reserved on it only for them to call me while I was getting dropped off by my Uber that the battery in that car was dead so I was stranded and had to wait while customer service processed my complaint. I have to wait a week until I get that trip refunded end so now that I’m about $40 deep I still am 2 hours late now and still no car so I had to spend even more on my Uber to get to the next closest car and also that Uber back to my house when I had parked it was so expensive because at that point I was somewhere random. I had to do something or loose my rental I tried all month to apply for and this car rental almost made me totally loose that opportunity. I’m actually baffled they have this many errors. No efficiency and very slow recovery if any recovery at all is made. I’d honestly take the bus next time. It would take just as long but be about $100 cheaper! Thanks!
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Response from developer
Hi, Thank you for sharing your feedback. We're really sorry to hear about your trip. Please continue to work with the agent assisting you to make sure that all issues are resolved. Unfortunately, dead batteries are things that are out of our control. The Getaround Team
Horrible Response Time and Lack of Resolution
If you are attempting to reach a Getaround representative, good luck! They take days to respond to emails. The only time you can make contact with a live person is during a trip at which time it is too late if your concern is prior to the trip. I recently had an account breach with Facebook, which is connected to my Getaround account as required. I received a citation fee from Getaround that was received on a date I did not rent any cars from them. This is a clear indicator that they have the wrong account and need to look into this matter. In fact, my time card at work will prove I did not use a car. After at least 10 emails requesting help with this, it still has not been addressed. Out of at least 10 emails, the 4 responses I received which took more than a month to get, the reps that responded do not seem to understand or willing to investigate. They have left the concern unresolved. Be cautious because they charge you hastily and immediately and getting a refund will not be easy.
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This is a SCAM - STAY AWAY!!!
My first red flag was that after taking my drivers license, credit card, cell phone, email, and registering with my Apple ID they still required a Facebook account to “verify” my identity. Not sure how FB is able to do more than what I’d already provided. After not hearing back from customer service for several days, I started searching online. The App Store is the only place you’ll find anything over a 1 star review. It has been widely reported that this service will take money out of your bank account and falsify damages without notification. Don’t trust App Store reviews. Search online before using this service.
Update: I got a faster response here from leaving a bad review than I did through opening a support ticket. I’ve been waiting over a week for them to delete my personal information. I’ve also spoken with the private contractors who rent out their fleet of cars through Getaround. They have admitted that this business is a total scam.
##!! Apple needs to review this company for fraud and data harvesting !!##
Update: I got a faster response here from leaving a bad review than I did through opening a support ticket. I’ve been waiting over a week for them to delete my personal information. I’ve also spoken with the private contractors who rent out their fleet of cars through Getaround. They have admitted that this business is a total scam.
##!! Apple needs to review this company for fraud and data harvesting !!##
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A mess
The concept of this app is nice but it is so poorly run. First it took forever for the verification process which is so inconvenient. After almost a month I was finally verified. Fast forward to the day of my rental I get to the car.. the car was filthy! The gas was below E so I didn’t even feel comfortable driving it to the nearest gas station because I didn’t know if I would make it. It also reeked of weed. I reached out to the customer service and the rep was very friendly (she’s the reason for the 2 stars). She was able to find me another car nearby. The car was definitely a lot better but still very dirty inside. That is unacceptable there needs to be some process in place where the car is being checked after each use. As a result of the first incidence I missed an appointment I had...I was never expecting to get to the first car and spend practically 30 minutes trying to get that issue resolved. Although the rep was friendly they didn’t offer much for the inconvenience other than a 30 min extension to the new rental.
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A customer for over 4 years and had enough of their poor user experience
Getaround has been our go-to option during the pandemic. It has worked well since we can remain socially distant and there are a lot of vehicle options around our neighborhood. Unfortunately their user experience on a few rides have sullied my trust for this company and will no longer be receiving my business and I implore for you to do the same as well.
On several occasions I have rented a car through their app only to find upon arrival the car MISSING. We would walk up and down all four directions to check with no luck. We would then have to call and be put on hold and have to speak with a representative for over 30 minutes to get reimbursed. All my plans for the day have basically been ruined from the lack of promptness necessary for them to remedy a COMMON issue.
We got our money back and some credit but we’re not going to subjugate ourselves to their poor business practices anymore. Don’t tell us you have a car at a location and not have it at the location. Getaround has lost us as customers and I’m filing a complaint to the BBB for their inaccurate app experience.
On several occasions I have rented a car through their app only to find upon arrival the car MISSING. We would walk up and down all four directions to check with no luck. We would then have to call and be put on hold and have to speak with a representative for over 30 minutes to get reimbursed. All my plans for the day have basically been ruined from the lack of promptness necessary for them to remedy a COMMON issue.
We got our money back and some credit but we’re not going to subjugate ourselves to their poor business practices anymore. Don’t tell us you have a car at a location and not have it at the location. Getaround has lost us as customers and I’m filing a complaint to the BBB for their inaccurate app experience.
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Consistent App or Service Problems
The app and service deserve only three out of five stars because there is always an issue with the app itself or the service model of borrowing cars from irresponsible individual owners. Every time I’ve used this app to rent a car I’ve experienced major problems. I’ve experienced issues unlocking the car through the application - the buttons and interface simply wouldn’t work. There are also frequent connectivity issues and customer support has confirmed this. Other times, the cars I’ve rented had serious exterior damage such as smashed in bumpers, smashed headlights, and missing rearview mirrors, or severe interior damage. In all instances, I’ve had to clean the car and once I’ve had to cover the seats in plastic because the fabric was horribly and disgustingly stained. I give this app three stars because it is half the price of Enterprise and other big car rental agencies if you book far enough in advance. I’m hopeful that Getaround can raise the standard of renting cars through mobile applications.
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Useless
I tried several times to rent a car and I couldn’t get it to book one. I had correct DL# and credit card etc. Just keep getting error. We’re over 25 and have insurance and good driving record. My husband tried to sign up as well and it still wouldn’t work. I contacted support and they said I needed to take a pic of my license... well the app doesn’t let me. And then they wanted me to send a selfie with my license? What the heck? I didn’t like how it needs to be connected to your Facebook friends. What personal info are they selling? I also didn’t like how you had to log in through only Apple Pay, Facebook, or google. You can’t just create your own log in. Annoying. If it weren’t for the many thousands of reviews I would think this is a scam. Still suspicious and deleting app. I was desperate at the time for a car since I waited till last minute and there were literally no cars to rent with typical rental car places, nor even Turo. Never ended up getting a car. Turned into an expensive week with Ubers, trains, and taxis when ride share apps unavailable.
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SCAM STAY AWAY!!
I tried getaround a year ago and had a pretty good experience. The only problem was that once I rented a car and the cup holder was full of teriyaki sauce and it was really messy inside of the car when I picked it up. Anyways I referred a friend and he tried getaround a couple times and apparently saw a $100 cleaning fee charge on his account. He had rented a Toyota Prius and apparently the owner claimed the car was dirty and that he needed to pay $100 to get it cleaned after my friend used the car. The funny thing is my friend rented the exact same car the next day and it was still dirty inside and the owner who rented the car was lying and committing fraud to make an extra $100 off of the renters. He called the company and they were no help at all and wouldn’t even admit the owner of the car was lying and cheating the customers. So anyways just a heads up to anyone who is attempting to rent a car from this company. You may be charged $100 for a cleaning fee or even a damage fee even if you are not responsible! I have proof of this and I am actually ashamed and embarrassed I referred a friend to this company who had This awful experience. Thanks getaround for sucking! Maybe get better staff so you don’t have to deal with upset customers who gave you a chance.
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