Needs Montgomery County, Arlington, & Alexandria
Used to include Montgomery County, Arlington, &
Alexandria. Ever since free2move declined to pay the cost of doing business there they stopped servicing those areas which makes this service far less useful in the DC area.
Alexandria. Ever since free2move declined to pay the cost of doing business there they stopped servicing those areas which makes this service far less useful in the DC area.
Car rental
I filed a complaint because they charged me for 6 hours. They claim I didn’t lock my car, even though the app confirmed it was successful and I checked the door—it was locked. However, they claim there’s no record of it. The app often has issues with taking pictures, loading to end the trip, and it keeps declining my card even though my bank didn’t. They didn’t take full accountability for these problems.
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Glitchy app and ridiculous fees
The app is a continual problem. The screens at the beginning of a rental re: interior and exterior condition of the car won’t advance/the “skip” button doesn’t work. The end screen with the option to check “don’t show me this info anymore” still shows up. More than once the app has said the engine is still running. And it is very slow to start and end a trip.
The introduction of the drop zone fee leaves a lot of people who aren’t close to public transit with higher costs. If you don’t want people to leave cars there, just end the service there.
The introduction of the drop zone fee leaves a lot of people who aren’t close to public transit with higher costs. If you don’t want people to leave cars there, just end the service there.
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DO NOT USE IN DC
The service is pretty good for getting to and from where you need to go, but that’s it. Parking is a nightmare, and I’ve been hit with THREE $150 tickets because of where I parked, even though when I parked, I was allowed to. I can’t move a rental car once it’s parked, but the tickets still got billed to me, and now I’m out of hundreds of dollars. Just take an uber.
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Awesome service
Use this instead of having a car at a second home in DC, and the flexibility of having a car on demand is so much better, flexible (and cost effective) than using Uber and Lyft all the time. Accidentally left the lights on and had to call for service to get back into the car, but they answered quickly (by an actual human) and were helpful and responsive.
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