514,914 miles
CarShield has kept my 2018 GMC terrain on the road for 514,942 miles.
Urgent complaint
I am writing to formally file a complaint regarding the handling of my current claim and to request that CarShield provide additional rental reimbursement as a gesture of good faith due to the circumstances surrounding this repair.
I have been a loyal customer for more than three years, paying approximately $120 per month, and this is my first time ever using my coverage. When I considered canceling my policy several months ago, I was encouraged to keep it because I was told I had one of your strongest, grandfathered plans. Unfortunately, my experience during my first claim has been extremely disappointing.
My vehicle has been at the Infiniti dealership since July 14, 2026. I understand that my contract includes a seven-day rental benefit, and initially I accepted that limitation. However, the situation has changed because the additional rental expense is now being caused by delays and communication issues outside of my control.
I specifically advised your representative that I wanted the replacement part ordered. I was later informed that the representative failed to document my request properly, resulting in additional delays that I should not be held responsible for. I even requested that the recorded phone call be reviewed because I know I clearly authorized moving forward with the repair.
Yesterday, I was told the replacement part was being shipped overnight and would arrive today, so I reasonably expected to return my rental vehicle and pick up my SUV. Instead, when I called today, I was told there is no estimated arrival date, no tracking number is available, and your representatives must wait another 24 hours before they can even obtain shipment information.
As a result, I am now forced to continue paying approximately $55 per day for a rental vehicle simply because I am waiting on a part that your company ordered. Those rental expenses are accumulating solely because of delays in your repair process.
This situation is especially difficult because I am disabled and suffer from chronic back and neck conditions. The compact rental vehicle I have been placed in is uncomfortable and aggravates my medical conditions. My personal SUV is significantly easier for me to enter, exit, and drive safely.
While I appreciate that CarShield was able to negotiate a lower amount owed to the dealership, reducing my out-of-pocket repair cost does not resolve the financial burden created by the ongoing rental charges. In addition, I continue to have concerns that the labor and parts pricing approved by CarShield remains substantially below the dealership’s actual charges, leaving me responsible for costs that I believed would be covered under my protection plan.
I am respectfully requesting the following:
• Extend my rental coverage until the repair is completed and my vehicle is ready for pickup, since the delay is not my fault.
• Review the handling of my claim, including the representative’s failure to document my authorization to order the part.
• Review the shipment process and communication regarding the replacement part.
• Review the labor and parts reimbursement amounts to ensure they are fair and reasonable.
• Consider additional goodwill compensation for the unnecessary stress, inconvenience, and financial hardship caused by this claim.
I have remained patient and cooperative throughout this process. However, I believe it is unreasonable for me to continue paying rental expenses because of delays beyond my control. I simply ask that CarShield stand behind its customer, recognize these circumstances, and provide a fair resolution.
I appreciate your prompt attention to this complaint and look forward to your response.
I have been a loyal customer for more than three years, paying approximately $120 per month, and this is my first time ever using my coverage. When I considered canceling my policy several months ago, I was encouraged to keep it because I was told I had one of your strongest, grandfathered plans. Unfortunately, my experience during my first claim has been extremely disappointing.
My vehicle has been at the Infiniti dealership since July 14, 2026. I understand that my contract includes a seven-day rental benefit, and initially I accepted that limitation. However, the situation has changed because the additional rental expense is now being caused by delays and communication issues outside of my control.
I specifically advised your representative that I wanted the replacement part ordered. I was later informed that the representative failed to document my request properly, resulting in additional delays that I should not be held responsible for. I even requested that the recorded phone call be reviewed because I know I clearly authorized moving forward with the repair.
Yesterday, I was told the replacement part was being shipped overnight and would arrive today, so I reasonably expected to return my rental vehicle and pick up my SUV. Instead, when I called today, I was told there is no estimated arrival date, no tracking number is available, and your representatives must wait another 24 hours before they can even obtain shipment information.
As a result, I am now forced to continue paying approximately $55 per day for a rental vehicle simply because I am waiting on a part that your company ordered. Those rental expenses are accumulating solely because of delays in your repair process.
This situation is especially difficult because I am disabled and suffer from chronic back and neck conditions. The compact rental vehicle I have been placed in is uncomfortable and aggravates my medical conditions. My personal SUV is significantly easier for me to enter, exit, and drive safely.
While I appreciate that CarShield was able to negotiate a lower amount owed to the dealership, reducing my out-of-pocket repair cost does not resolve the financial burden created by the ongoing rental charges. In addition, I continue to have concerns that the labor and parts pricing approved by CarShield remains substantially below the dealership’s actual charges, leaving me responsible for costs that I believed would be covered under my protection plan.
I am respectfully requesting the following:
• Extend my rental coverage until the repair is completed and my vehicle is ready for pickup, since the delay is not my fault.
• Review the handling of my claim, including the representative’s failure to document my authorization to order the part.
• Review the shipment process and communication regarding the replacement part.
• Review the labor and parts reimbursement amounts to ensure they are fair and reasonable.
• Consider additional goodwill compensation for the unnecessary stress, inconvenience, and financial hardship caused by this claim.
I have remained patient and cooperative throughout this process. However, I believe it is unreasonable for me to continue paying rental expenses because of delays beyond my control. I simply ask that CarShield stand behind its customer, recognize these circumstances, and provide a fair resolution.
I appreciate your prompt attention to this complaint and look forward to your response.
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Barely cover repairs
I have taken my car to the shop 3 times and you have barely covered any of the bills? False advertisement on your behalf for stating that you guys cover so much.
Worthless coverage
If I could give a zero, I would. Took over a week to get what little you covered authorized and then only cover $1064 of a $3900 repair. Then when shop charged card for payment could only get 1024 because of a 40 card fee. Didn’t cover vacuum pump that blew out my valve cover gasket - saying it wasn’t a covered part. American shield hung up on the shop owner - a well respected business that has been around for over thirty years with a 4.8/5 rating. Today I’m frustrated and extremely unhappy would be an understatement. Totally useless contract and customer service.
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SCAM ALERT
I signed a policy with Car Sheild and they guaranteed that I would be taken care of my POWERTRAN issues… it’s all a lie. They hide the facts in the contract and then tell you that the only part of the engine covered are the moveable parts… biggest corporate scam… and I would be shy to let the whole world know how evil the company is…
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Useless
Covers nothing and impossible to use with real claims. Had 3 claims and all were denied
My app keeps saying no coverage I called in and they told me I have coverage and that they’ll fix
I opened the app, it says. I have no coverage I called customer service and they told me I do have coverage and that they would look into this. It’s been several weeks and I haven’t heard anything back. I’m getting very frustrated.
Awesome Coverage
Very Awesome coverage
Claims
Son’s Car was taken into Honda dealership and they performed routine maintenance and found problems with his car that I didn’t know that was covered under Car Shield. I put in a claim and Car Shield reimbursed the money I paid for the repair. The Claims rep
Informed me that since this was my first claim ever they were able to reimburse the money I paid to the dealership. Now that’s service!! Car Shield really stands by helping their customers. Grateful for Car Shield’s outstanding customer support and service.
Informed me that since this was my first claim ever they were able to reimburse the money I paid to the dealership. Now that’s service!! Car Shield really stands by helping their customers. Grateful for Car Shield’s outstanding customer support and service.
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Piece of Mind
Best deal for used vehicles
New
New
Bad service, they didn’t do what they offer
Whole month doing a process claim , at the end they didn’t cover my engine (it was having engine issues) a lot of long (30 min some of them) phone calls
Login challenges
I’ve been using the app for several years but can’t seem to update login preferences to facial recognition; guess I’ll have to call help line to see what’s the problem.
you are always with me and my car.
Above this the title is. My review.
Splitting hairs
I paid for 4 months and a slow death oil leak has killed my AC… now they are trying to get out of a 9 k fix. On a Mercades. Wtf…
HORRIBLE - REFUSE TO PAY
They take your money without hesitation, then shortchange you by paying only a fraction of the cost of a repair that’s supposed to be covered.
Logging in
Have not been able to log in to app. Have had to change my password so many times to get access and everytime I update. Still unable to log in using new password.
Easy
I have used my warranty 3 times and have been able to use the dealership every time, I am satisfied with the experience and ease of filing a claim.
This is a Scam Service
I was led to believe that I was paying for a warranty on my car only to find out that this is only a membership account. I want to cancel my contract.
The app
The app is very very, very, very terrible. It is very unreliable for the customer. It may be great for y’all, but it’s terrible for the customer.
