Is this a student project?
1. It is 2026, still no support for Apple Wallet or Watch? Apple has opened the API. Guess they don't want to provide the feature so the apartment can confidently charge tenants $200 to replace the fob.
2. Shortcuts? The option in the settings menu is just broken.
3. No unlock history?
4. No visitor history? If someone phones me thru the intercom, the camera should be captured and I can check the history.
5. The messaging feature doesn't support sending pictures, and to send like that, I need to open a request ticket by using an embedded Safari to login to Rentcafe. Why should I use this app then...? The same applies to "Payment". The app should just redirect instead of embedding Safari.
6. No app icon change support? Each building should be required to supply an icon so it can be used.
In a summary, this app still has the mindset of 2016.
2. Shortcuts? The option in the settings menu is just broken.
3. No unlock history?
4. No visitor history? If someone phones me thru the intercom, the camera should be captured and I can check the history.
5. The messaging feature doesn't support sending pictures, and to send like that, I need to open a request ticket by using an embedded Safari to login to Rentcafe. Why should I use this app then...? The same applies to "Payment". The app should just redirect instead of embedding Safari.
6. No app icon change support? Each building should be required to supply an icon so it can be used.
In a summary, this app still has the mindset of 2016.
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I will hopefully never live in another building that uses this app
I regularly get logged out of the app. I am just lucky my wifi reaches through my door. Amenity keys often don’t work. And to top it off it’s $250 for a physical key. Singlehandedly devalues my lease.
Key sharing is completely broken
Key sharing does not work. I’m completely unable to use key sharing to feed my friends cat when she’s gone. Most unreliable and frustrating app on my phone unfortunately.
This is the worse app ever
I’m locked outside my house right now because of this trash app I hate it!!!!
crappiest app ever
this app never works to lock or unlock doors. it is so buggy. the customer service reps will just hang up on you when you try to call and fix the problem because they don’t know what they are doing either. this app is from hell.
Please Make Pin Creation and Apple Watch Compatibility Options
I would give you 5 stars but these are my deal breakers. My phone is constantly dying with new iPhone updates and once that happens, I’m not able to get in without support that’s not always available in time. Please have your developers create compatibility for Apple Watch to be able to UNLOCK DOORS. Or at least a 4-6 PIN option. This would really make a difference for home living standards.
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Makes apartment living so much easier
I use Carson all the time and it’s become one of those apps I don’t even think about because it just works. Building access is quick and reliable, package notifications are super helpful, and it’s so much easier having maintenance requests and other building features all in one place instead of juggling emails, keys, or different systems. The app is really well designed, easy to navigate, and makes day-to-day life in my building so much more convenient. Definitely one of the best building apps I’ve used!
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Unreliable Digital Key
half the times i need to unlock/lock my house door with the digital key it won’t update. i’ve uninstalled the app and reinstalled, turned bluetooth on and off, and even logged in and out. fix your app
Response from developer
Thanks for the feedback, and sorry this has not been working the way it should. We read every review. If you email app-support@carson.live with your building name and what you are seeing, we will look into the specifics and follow up directly. Trey, Engineering at Carson
So good
I was happy with the newer touch screen intercoms when I first moved to NYC- love just using the app rather than a key.
Then we got Carson, which seemingly does the one thing the other systems can’t and that’s handling visitors accordingly. Ppl loitering around our building when we had bmx would still just wait until somebody got fed up and let them in. With Carson, they can have a real conversation with the tech doorman who will let them in or turn them away…none of the in between guessing. As somebody who is friendly with the landlord- I can tell that matters big time
Then we got Carson, which seemingly does the one thing the other systems can’t and that’s handling visitors accordingly. Ppl loitering around our building when we had bmx would still just wait until somebody got fed up and let them in. With Carson, they can have a real conversation with the tech doorman who will let them in or turn them away…none of the in between guessing. As somebody who is friendly with the landlord- I can tell that matters big time
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Makes getting into my building effortless - happy tenant
Use this every single day to get into my building door and elevator access is seamless, no fumbling for keys or fobs. The package alerts and service requests are a nice touch too; I actually know when something’s arrived and when things are fixed by the handyman. Been reliable for me so far.
Used at 2 apts
Easy to use. Good for packages Got locked out once but super said it was his fault
I Love Carson!
I use this app every week for work and it is so well made.
I LOVE this app!
I am obsessed with this app! It makes my life so much easier. We use this to get into our office and elevator and it is so helpful. I haven’t had any door opening issues.
Main Reason I’m Leaving My Apt
This app is nothing but an inconvenience. It delays me getting into my own house, the amenities in my building, and it hardly works on a regular basis. Please, don’t consider this app unless you want constant frustration
Exactly What Our Building Needed
The Carson app has made life in our building so much easier. Package deliveries are smooth, I get notified right away, and letting visitors in is super simple from my phone. It’s reliable and just works — no headaches. Big fan.
Do better
App should have a check out button
for packages picked up from concierge
for packages picked up from concierge
Awful
If I could give this app zero stars I would. I’ve been using this app to house sit for my friends for two weeks and this app has worked exactly twice. There is no key to get into this building and only this app which continuously says I’m out of range while standing next to the door- even while always allowing the app to access my location. My friend who is overseas had to call tech support and deal with that while I was stuck outside the building as a single woman in the middle of Brooklyn. So awful- I’ve never had to use an app so dysfunctional before and this one is supposed to be your keys?? Wild.
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Response from developer
Thanks for the feedback, and sorry this has not been working the way it should. We read every review. If you email app-support@carson.live with your building name and what you are seeing, we will look into the specifics and follow up directly. Trey, Engineering at Carson
Big fan as a tenant - love the remote doorman
I live in NYC and used to have issues with packages being stolen outside the door to my building. Our property manager became a Carson customer and I haven’t had any package issues since. I also can reserve amenities inside my building now. Couldn’t do that before. Not sure what it costs (it’s free for me) but it’s helped keep me in my building longer than I otherwise would have given the stolen package issue that was driving me nuts.
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New UI - nonsense
The app remains wholly unreliable and freezes constantly. With new release, why on Earth did you add a new screen after clicking Unlock. Makes no sense and forces user to immediately close the nonsense screen to be able to SEE the door unlock as guest enters. App developers are making a bad mobile application, worse. There is no Quality Control and the app developer(s) need to consider another line of work. Useless junk.
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Basic and nothing but
Works but sometimes that’s really not sufficient. Guests need the app to enter which no other app needs. Widget only gives you the ability to open the app which can pretty much be solved with just the app on a Home Screen, the widgets need to be customizable based on which doors I want to have. Can’t solve that problem with Siri either cz it doesn’t tap into the Apple APIs for Siri Shortcuts or app intents.
Do better.
Do better.
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