Used at 2 apts
Easy to use. Good for packages Got locked out once but super said it was his fault
I Love Carson!
I use this app every week for work and it is so well made.
I LOVE this app!
I am obsessed with this app! It makes my life so much easier. We use this to get into our office and elevator and it is so helpful. I haven’t had any door opening issues.
Main Reason I’m Leaving My Apt
This app is nothing but an inconvenience. It delays me getting into my own house, the amenities in my building, and it hardly works on a regular basis. Please, don’t consider this app unless you want constant frustration
Exactly What Our Building Needed
The Carson app has made life in our building so much easier. Package deliveries are smooth, I get notified right away, and letting visitors in is super simple from my phone. It’s reliable and just works — no headaches. Big fan.
Do better
App should have a check out button
for packages picked up from concierge
for packages picked up from concierge
Awful
If I could give this app zero stars I would. I’ve been using this app to house sit for my friends for two weeks and this app has worked exactly twice. There is no key to get into this building and only this app which continuously says I’m out of range while standing next to the door- even while always allowing the app to access my location. My friend who is overseas had to call tech support and deal with that while I was stuck outside the building as a single woman in the middle of Brooklyn. So awful- I’ve never had to use an app so dysfunctional before and this one is supposed to be your keys?? Wild.
Show more
Big fan as a tenant - love the remote doorman
I live in NYC and used to have issues with packages being stolen outside the door to my building. Our property manager became a Carson customer and I haven’t had any package issues since. I also can reserve amenities inside my building now. Couldn’t do that before. Not sure what it costs (it’s free for me) but it’s helped keep me in my building longer than I otherwise would have given the stolen package issue that was driving me nuts.
Show more
New UI - nonsense
The app remains wholly unreliable and freezes constantly. With new release, why on Earth did you add a new screen after clicking Unlock. Makes no sense and forces user to immediately close the nonsense screen to be able to SEE the door unlock as guest enters. App developers are making a bad mobile application, worse. There is no Quality Control and the app developer(s) need to consider another line of work. Useless junk.
Show more
Basic and nothing but
Works but sometimes that’s really not sufficient. Guests need the app to enter which no other app needs. Widget only gives you the ability to open the app which can pretty much be solved with just the app on a Home Screen, the widgets need to be customizable based on which doors I want to have. Can’t solve that problem with Siri either cz it doesn’t tap into the Apple APIs for Siri Shortcuts or app intents.
Do better.
Do better.
Show more
Worst app ever
Extremely unreliable app always broken and never works, it’s the worst thing ever getting stuck outside your building
Bluetooth keys
Bluetooth keys do not work reliably at all, and are certain not to work after a sign out.
If you use this software for one of your buildings, you will be constantly troubleshooting for your tenants.
If you are a tenant, suggest your management company uses a new system.
If you use this software for one of your buildings, you will be constantly troubleshooting for your tenants.
If you are a tenant, suggest your management company uses a new system.
Can’t even login with Google
Access blocked: Resportal’s request does not comply with Google’s policies. Incompetent developers.
Exactly What Our Building Needed
The Carson app has made life in our building so much easier. Package deliveries are smooth, I get notified right away, and letting visitors in is super simple from my phone. It’s reliable and just works — no headaches. Big fan.
Carson App
I have been working with Daniel a couple of years now. One of my communities has the Carson living app, and in the entire time that I have worked there, there have been zero issues no broken connections, clear communication, it is seamless I highly recommend.
Genuinely awful
I seriously don’t understand how an app/service can be this popular and simultaneously, this bad. It just doesn’t work. Avoid at all costs
Horrible app
The worst app I’ve ever used
Needs iWatch Compatibility
Needs iWatch Compatibility so we don’t need to use phone every time to unlock doors.
Doesn’t work
Always says updating digital keys. Joke of a company
Electronic keys never work work
Literally the worst app I have ever used. Rose Management uses this app for 18 dock in stamford and the electronic keys never work, my guests can never figure them out, and I can’t even use the app to access my own unit. Carson should pivot and do something else because they clearly can’t do what they claim to do today.
Show more
