Site and returns impossible
I got a phone case along with a tote, a liner and a jelly bag. I thought it’d be easy for me to do at least an exchange… the app has nowhere for you to review your purchases, only to continue shopping. I needed to review my order Becaue the phone case on the website was in the Kendra Scott line and was supposed to be a shimmery cream color. It ended up being like a neon yellow. I wanted to return it with the intention of maybe exchanging it later. Yall there is no account profile area on the whole app. I had to find my email and click on the return link from the original confirmation email and it opened up this magic secret area of the app that is inaccessible to get to… when I filled everything out, the return ended up costing me $38… for a phone case. 🧐 so I did a return instead, then it brought me back to the shopping screen. And that’s it. No negative product loaded, just… back to the main screen. So… long story long… I won’t be shopping here anymore.
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Apple Pay Issues
I have no issues paying with Apple Pay on other brand apps except for this one.
Didn’t receive discount
Didn’t receive the 25% discount for first time app purchase
Easy Navigation
So far really like the app. Very easy to navigate.
Case-Mate
Great app!! I love all the cases they have to choose from and they are all beautiful!!
