Don’t Fall for the Points Program or Customer Service
I made my first purchase with Beis in the summer of 2025. I travel frequently with my son for sports and was in need of new luggage for both of us. Overall, I was pleased with the product and excited to eventually build a complete set. From the date of my first purchase I accumulated a significant amount of points and was saving a $40 voucher. While the company does say points expire in six months, I was told after an inquiry that “points don’t really expire.” Roughly 14 months after my first purchase, I log into the app to discover my points are gone. It’s bad enough that there is no number to call,
but to lose that amount of points with no recourse after all of the inventory I purchased it bad business. I also referred several friends to the company. It’s not reasonable to expect people to make a purchase every six months, particularly in this economy. You’ve lost my business and my referrals Beis.
but to lose that amount of points with no recourse after all of the inventory I purchased it bad business. I also referred several friends to the company. It’s not reasonable to expect people to make a purchase every six months, particularly in this economy. You’ve lost my business and my referrals Beis.
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WORST CUSTOMER SERVICE
this brand genuinely sucks!!!!! Don’t buy from this terrible greedy company
It’s not for UK
Unfortunately the site does not work for UK and it’s disappointing as an app
No longer works
The app no longer works.
Could not redeem discount because of delays & lack of info!
Downloaded the app to get 15% off — looked everywhere for where this promo code was to redeem it. I looked on the website, I googled, I waited to see if something would come up at checkout. I didn’t get a notification for the promo code until after I decided to hit purchase. Very frustrating! Love this brand but immediately deleting the app and just purchasing from the website next time.
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