Do not buy from this seller!
Had I known in advance that I would be required to pay an additional £66.51, I would not have proceeded with the purchase because I could not afford that additional expense.
I appreciate that a general warning about possible customs fees was displayed. However, I ask Catawiki to explain whether the actual amount, or sufficient information to understand the likely additional cost, was made available to me before I committed to the transaction. I also request clarification of why the subsequent customs notification appeared after payment and why the charge was not included in my order total.
The watch has now been returned to the seller. I dispute any attempt to leave me bearing an unfair financial loss while the seller has received the item back. Please explain the contractual basis for any proposed retention of my payment and confirm what refund is available.
I also ask Catawiki to consider the similar complaints published on its platform and to investigate whether customers are receiving sufficiently clear information about potential import costs before bidding.
I appreciate that a general warning about possible customs fees was displayed. However, I ask Catawiki to explain whether the actual amount, or sufficient information to understand the likely additional cost, was made available to me before I committed to the transaction. I also request clarification of why the subsequent customs notification appeared after payment and why the charge was not included in my order total.
The watch has now been returned to the seller. I dispute any attempt to leave me bearing an unfair financial loss while the seller has received the item back. Please explain the contractual basis for any proposed retention of my payment and confirm what refund is available.
I also ask Catawiki to consider the similar complaints published on its platform and to investigate whether customers are receiving sufficiently clear information about potential import costs before bidding.
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MManual121
Solid.
Been using them for a couple years now… purchased over $10K in European art and antiques. Great UX and UI, great customer service… never had an issue with them not handling something correctly, completely, and relatively quickly…
Mmikeydoeswork
Objet qui montent trop
Le concept des enchères en ligne est très bien, puis accessible à beaucoup de gens.
Toutefois, comme toute application et tout site en ligne le mode de fonctionnement, même si accompagné d’expert les objets finissent trop largement surévalué et fait perdre tout l’intérêt de l’enchère. Sur la majorité des objets en se demande pour quelle raison le manque d’expertise de certains acheteurs, prennent autant de valeur.
Donc concept bien mais beaucoup de flou au niveau d’expertise (sur évaluation) et la montée des enchères trop importante qu’on tenu de la vraie valeur de certains objets.
Toutefois, comme toute application et tout site en ligne le mode de fonctionnement, même si accompagné d’expert les objets finissent trop largement surévalué et fait perdre tout l’intérêt de l’enchère. Sur la majorité des objets en se demande pour quelle raison le manque d’expertise de certains acheteurs, prennent autant de valeur.
Donc concept bien mais beaucoup de flou au niveau d’expertise (sur évaluation) et la montée des enchères trop importante qu’on tenu de la vraie valeur de certains objets.
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TTim32g
Response from developer
Nous vous remercions sincèrement pour votre retour réfléchi sur le fonctionnement de nos enchères ! Bien que nos experts spécialisés analysent les tendances du marché afin de fournir des estimations réalistes, les prix finaux lors des enchères en direct sont avant tout dictés par la demande des collectionneurs et les enchères concurrentielles. Nous affinons continuellement nos critères d’évaluation pour que les attentes restent claires, et vous pouvez en savoir plus sur notre processus d’examen par des experts via notre Centre d’aide à l’adresse https://www.catawiki.com/fr/help.
Rubbish !
Don’t waste your money and time using this app , their terms and conditions have sat up to only benefit them not to protect the buyer !
If any things goes wrong with your order you have to wait 6 months just to get your money back! As the customer service is terrible, you can’t get to talk to anyone, it is only an email address which sends you the same email over and over.
I used them once and it was my last time !!!!
I hope the company can do something about their customers service and their terms and conditions!!
If any things goes wrong with your order you have to wait 6 months just to get your money back! As the customer service is terrible, you can’t get to talk to anyone, it is only an email address which sends you the same email over and over.
I used them once and it was my last time !!!!
I hope the company can do something about their customers service and their terms and conditions!!
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SSssaaaa12346
Terrible
I submitted my item several times and they don’t want to let me listing it because they not producing enough revenue for them. What a joke auction site on eBay never happens that no wonder why people use eBay instead this auction site. I wish I can give you lower rating
VVegaswin2
