Poor product and poor support
The automatic cleaning feature doesn’t work properly, so I still have to clean it manually through the app. I’ve tried recalibrating and troubleshooting, but the issue keeps happening. Customer support has not been helpful at all either. Very frustrating and disappointing, especially for such an expensive product.
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Works ok?
I've only used the litter box for a few days. And so far the box is working fine. Every time I check it, it's empty. But the app doesn't seem to tell me when the cat has visited very accurately. Sometimes it says no visits for a whole day and I wonder if that could be true? Also the weight changes each time from 3 lbs to 12 lbs. Not important, I guess, but weird.
I haven't gotten my first alert about changing the waste bag yet. Will update if/when I do. But short story is the app connected when I set it up, and the litter box is working. So if it will alert me to change the bag, that's all I really need the app to do.
I haven't gotten my first alert about changing the waste bag yet. Will update if/when I do. But short story is the app connected when I set it up, and the litter box is working. So if it will alert me to change the bag, that's all I really need the app to do.
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Product and applications really suck
Worst app I have ever used in recent years. So many bugs exist, and their products have errors every day
Hardware Fine- Software Horrible
The quality of the litter box itself, ease of putting together, and functionality seems great- however, the software reflects a different story. I try to clear errors and I’m left with blank pages. I have to unplug and restart the device. I’m thinking about returning it because of the app itself.
Do not buy CATLINK
Scam, doesn’t work. Support on the phone won’t help.
