Terrible connection issues
I have had 2 occurrences where my Catlink Litter Box became disconnected from the Wifi and when trying to follow the process to reconnect, the Catlink Litter Box is often undetected, but sometimes will be detected and connected by Bluetooth momentarily whilst trying to configure the network connection, but the Bluetooth connection drops out and the process stops at 30%. I have tried everything to troubleshoot and even reached out for support but was asked for proof of purchase before any help was offered. I have the box and the model details, I bought the device from the Catlink site from Australia but can’t find my invoice. This response happened the first time the device disconnected from my home wifi. I had recently done a firmware upgrade and couldn’t get confirmation from the company if that was the issue. I eventually gave up asking for help and still used the device manually with no app connection. Several weeks later the litter box magically connected again. This time the device connection dropped out, I still tried the usual trouble shooting, even changed the wifi name as suggested somewhere I found reference to connectivity issues. None of it has been successful. I deleted the device from the app and tried to connect it again. I’m really tired of trying.
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Buggy
Super buggy, the words are on top of each other in spots they’re obviously not supposed to be. The 3 second ad in the beginning is a really poor touch considering it’s there every time you open the app. The litter box itself is great, just very disappointed in the terrible quality of the app.
Update
The recent update knocked the box offline. It’s been a pain to get it connected. One hour later and no luck. Also, you require my location now?
Updates not good
Half of the app is still in Chinese despite selecting English as my language. The recent update seems to have messed things up. Coincidently my sensors started getting wonky same time the app updated. And now it seems some of the info on the app is missing, or maybe it’s just on Chinese now..not sure. App is still usable but definitely needs some work.
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Poor design and scaling
Really poorly designed app. It has that magnified/ poor scaling look on an iPhone 17 Pro Max - a bit like the app was designed for an iPhone 5 and then renders up to a bigger screen without using the real estate properly. Unfortunately that means that some menu items can’t even be read fully as they go off screen. Overall not very intuitive and there’s also a few poor translation issues - but you can just about make out what’s what. Please remake or redesign this app. Your machines are good but the app is trash.
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