Works ok?
I've only used the litter box for a few days. And so far the box is working fine. Every time I check it, it's empty. But the app doesn't seem to tell me when the cat has visited very accurately. Sometimes it says no visits for a whole day and I wonder if that could be true? Also the weight changes each time from 3 lbs to 12 lbs. Not important, I guess, but weird.
I haven't gotten my first alert about changing the waste bag yet. Will update if/when I do. But short story is the app connected when I set it up, and the litter box is working. So if it will alert me to change the bag, that's all I really need the app to do.
I haven't gotten my first alert about changing the waste bag yet. Will update if/when I do. But short story is the app connected when I set it up, and the litter box is working. So if it will alert me to change the bag, that's all I really need the app to do.
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Hardware Fine- Software Horrible
The quality of the litter box itself, ease of putting together, and functionality seems great- however, the software reflects a different story. I try to clear errors and I’m left with blank pages. I have to unplug and restart the device. I’m thinking about returning it because of the app itself.
Terrible connection issues
I have had 2 occurrences where my Catlink Litter Box became disconnected from the Wifi and when trying to follow the process to reconnect, the Catlink Litter Box is often undetected, but sometimes will be detected and connected by Bluetooth momentarily whilst trying to configure the network connection, but the Bluetooth connection drops out and the process stops at 30%. I have tried everything to troubleshoot and even reached out for support but was asked for proof of purchase before any help was offered. I have the box and the model details, I bought the device from the Catlink site from Australia but can’t find my invoice. This response happened the first time the device disconnected from my home wifi. I had recently done a firmware upgrade and couldn’t get confirmation from the company if that was the issue. I eventually gave up asking for help and still used the device manually with no app connection. Several weeks later the litter box magically connected again. This time the device connection dropped out, I still tried the usual trouble shooting, even changed the wifi name as suggested somewhere I found reference to connectivity issues. None of it has been successful. I deleted the device from the app and tried to connect it again. I’m really tired of trying.
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App is okay
The app is not the best and not the most user friendly and I know it’s not a huge deal but it’s in military time which yes I can read but I would just rather it not be. It does give updates and show me all the info I need on my cat but there definitely some changes I would love to see
Buggy
Super buggy, the words are on top of each other in spots they’re obviously not supposed to be. The 3 second ad in the beginning is a really poor touch considering it’s there every time you open the app. The litter box itself is great, just very disappointed in the terrible quality of the app.
