useless app
this is by far one of the most useless apps I’ve used. of course I got it to go with my catlink litter box (not even getting into that here) and it has provided absolutely nothing. I had just one cat using the litter box for a month and it was constantly telling me that something was wrong with my cat while I was at work but wouldn’t tell me what…. and meanwhile my cat was in perfect health. I really tried to calibrate the app to what my cat was using the box for but it still can’t seem to get it right.
cut to a few months later where we have 3 cats using the box—two of our cats have suddenly become one in the app because their weights are a pound apart, and again i’m told that something is wrong with one cat but not another even though their daily records are identical. it’s just all so useless!
and the most useless feature? replenishing anything for your box! it was so hard to figure out which box was the correct one to buy things for, there’s actually no ecomm feature to the app so it’s a browser site that’s still useless, and not to mention i’ve been waiting well over a month now for a new liner and my bathroom smells like amonia every day. and now my delivery window has been pushed by another month!!
really terrible app and business model all around.
cut to a few months later where we have 3 cats using the box—two of our cats have suddenly become one in the app because their weights are a pound apart, and again i’m told that something is wrong with one cat but not another even though their daily records are identical. it’s just all so useless!
and the most useless feature? replenishing anything for your box! it was so hard to figure out which box was the correct one to buy things for, there’s actually no ecomm feature to the app so it’s a browser site that’s still useless, and not to mention i’ve been waiting well over a month now for a new liner and my bathroom smells like amonia every day. and now my delivery window has been pushed by another month!!
really terrible app and business model all around.
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Malfunctions
The litter box works fine but the app stresses me out. At least four times a day the app tells me something visited the litter box weighing 2-4 pounds. My cat is 12 pounds and only goes 2-3 times a day. He is not half stepping into the litter box and no one is touching it. It happens randomly and then the app tells me my cat is unwell because of the frequent visits and weight errors. I was hoping this litter box would save me time and annoyance but the app has me thoroughly stressed.
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App button not working
Most four important buttons do not work. Unable to change to auto clean, manual, empty all and timer. Those buttons do not work even I reinstall the app, reconnect the device and restart my iPhone.
HORRIBLE
After the latest update 4.4.4 device won’t connect to the network
CANT even read it
Yeah so although im pressing English and then Australia it’s coming up with Chinese language.
I’ve uninstalled and reinstalled twice! Same issue.
Pathetic
Will be returning item
I’ve uninstalled and reinstalled twice! Same issue.
Pathetic
Will be returning item
Se desconecta y no hace su función
No funciona
Litter box never stays connected
This litter box is a nice size overall But my cats constantly kick litter out of it. Also it literally never stays connected to the app and after multiple attempts to do ALL troubleshooting it won’t connect at all. So that’s annoying especially since I have only had it 4 months.
Poor product and poor support
The automatic cleaning feature doesn’t work properly, so I still have to clean it manually through the app. I’ve tried recalibrating and troubleshooting, but the issue keeps happening. Customer support has not been helpful at all either. Very frustrating and disappointing, especially for such an expensive product.
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Works ok?
I've only used the litter box for a few days. And so far the box is working fine. Every time I check it, it's empty. But the app doesn't seem to tell me when the cat has visited very accurately. Sometimes it says no visits for a whole day and I wonder if that could be true? Also the weight changes each time from 3 lbs to 12 lbs. Not important, I guess, but weird.
I haven't gotten my first alert about changing the waste bag yet. Will update if/when I do. But short story is the app connected when I set it up, and the litter box is working. So if it will alert me to change the bag, that's all I really need the app to do.
I haven't gotten my first alert about changing the waste bag yet. Will update if/when I do. But short story is the app connected when I set it up, and the litter box is working. So if it will alert me to change the bag, that's all I really need the app to do.
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Product and applications really suck
Worst app I have ever used in recent years. So many bugs exist, and their products have errors every day
Hardware Fine- Software Horrible
The quality of the litter box itself, ease of putting together, and functionality seems great- however, the software reflects a different story. I try to clear errors and I’m left with blank pages. I have to unplug and restart the device. I’m thinking about returning it because of the app itself.
Do not buy CATLINK
Scam, doesn’t work. Support on the phone won’t help.
Terrible connection issues
I have had 2 occurrences where my Catlink Litter Box became disconnected from the Wifi and when trying to follow the process to reconnect, the Catlink Litter Box is often undetected, but sometimes will be detected and connected by Bluetooth momentarily whilst trying to configure the network connection, but the Bluetooth connection drops out and the process stops at 30%. I have tried everything to troubleshoot and even reached out for support but was asked for proof of purchase before any help was offered. I have the box and the model details, I bought the device from the Catlink site from Australia but can’t find my invoice. This response happened the first time the device disconnected from my home wifi. I had recently done a firmware upgrade and couldn’t get confirmation from the company if that was the issue. I eventually gave up asking for help and still used the device manually with no app connection. Several weeks later the litter box magically connected again. This time the device connection dropped out, I still tried the usual trouble shooting, even changed the wifi name as suggested somewhere I found reference to connectivity issues. None of it has been successful. I deleted the device from the app and tried to connect it again. I’m really tired of trying.
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App is okay
The app is not the best and not the most user friendly and I know it’s not a huge deal but it’s in military time which yes I can read but I would just rather it not be. It does give updates and show me all the info I need on my cat but there definitely some changes I would love to see
Buggy
Super buggy, the words are on top of each other in spots they’re obviously not supposed to be. The 3 second ad in the beginning is a really poor touch considering it’s there every time you open the app. The litter box itself is great, just very disappointed in the terrible quality of the app.
Update
The recent update knocked the box offline. It’s been a pain to get it connected. One hour later and no luck. Also, you require my location now?
Updates not good
Half of the app is still in Chinese despite selecting English as my language. The recent update seems to have messed things up. Coincidently my sensors started getting wonky same time the app updated. And now it seems some of the info on the app is missing, or maybe it’s just on Chinese now..not sure. App is still usable but definitely needs some work.
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Poor design and scaling
Really poorly designed app. It has that magnified/ poor scaling look on an iPhone 17 Pro Max - a bit like the app was designed for an iPhone 5 and then renders up to a bigger screen without using the real estate properly. Unfortunately that means that some menu items can’t even be read fully as they go off screen. Overall not very intuitive and there’s also a few poor translation issues - but you can just about make out what’s what. Please remake or redesign this app. Your machines are good but the app is trash.
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Used to Work
This last update jacked up everything on our Catlink, it stopped recording visits from my cat and doesn’t auto clean after he visits. Junk.
Ew
The app won’t work anymore with the last update, stopped connecting to WiFi and even deleted and redownloaded the app, went through all the troubleshooting.
