Cazoo User Reviews

Customer Experience

Positive experience66.1% of reviews
Neutral14.3% of reviews
Negative experience19.6% of reviews

~ Based on 56 written reviews from the US App Store.

Is Cazoo Safe?

Cazoo: Used Cars, Vans & Bikes appears safe based on user ratings. AppsHunter Safety Score for Cazoo is 90/100.

This assessment is based on 46 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.8% of ratings point to a safe experience
2.2% of ratings suggest some concerns
0.0% of ratings point to a risky experience

~ Based on 46 App Store ratings for Cazoo.

Is Cazoo Legit?

Cazoo: Used Cars, Vans & Bikes appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Cazoo is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great Notifications

Some lovely vans keep popping up but not a big enough picture that you can’t continue with what you are doing.
Brilliant 🤩

Response from developer

Thanks so much for the lovely feedback! 😊 We’re glad you’re enjoying the notifications and finding some great vans popping up. 🚐✨

Quick fixes and killer features

Had a couple of image issues on my iPhone SE which the devs fixed same day. Cazoo lets me hide cars that are ex-fleet or ex-rental and shows their price history, two killer features (for me) the other main app (AT) doesn’t do.

Response from developer

Woohoo! 🎉 We’re so glad the image issues were sorted quickly and that you’re enjoying some of our features! It’s great to hear the ex-fleet/ex-rental filters and price history are making your car search easier. 🚗 Thanks for the brilliant 5-star review! ⭐

Broken on iPhone SE

Was working well but an update left me unable to view multiple images making the app useless. Web page works but nags to use the app.

Lovely place

Great App for find car. Always notify me when there match with me search.

Response from developer

Great to hear 😄 Glad the app is helping you find matches quickly and keeping you updated – that’s exactly what we aim for 🚗🙌

Shockingly bad search system

It’s difficult to explain how really bad this app’s search facilities are. Combined with the images being cropped to 1/3 height so you cannot see the van properly from the images the vendor has posted.

Dire, absolutely dire app.

(iPad Pro)

Response from developer

Thanks for your feedback – it’s super helpful! 🙏 We’re sorry to hear the search experience and image display didn’t meet your expectations 😔 We’re always looking to improve the platform, so we’ve passed your comments on to the team to review. Thanks for helping us get better 🚗✨

Easy to use

Simple and easy to use site does as it’s told

Response from developer

Music to our ears! 🎶 We’re so glad you found the site easy to use – that’s exactly what we aim for. Thanks for sharing!

Review

All Good

can’t sell

how do you sell???

Search Good

Search engine is good but don’t bother to message the seller, they ignore your questions and simply spam you with irrelevant information and try to sell you add ons like insurances, warranties, finance “special coatings”

Etc etc etc

Response from developer

Thanks for taking the time to share this feedback 🙏 We’re pleased parts of the experience worked well for you, but we’re sorry to hear the communication from the Dealer wasn’t as helpful as it should’ve been 😔 We understand how frustrating it can be when your questions aren’t properly addressed, you can contact consumer.support@cazoo.co.uk to log a complaint against the dealer. Thanks again for helping us improve ✨

Im £2 from my first car 😎

Yaaaas queeen

Ford

Focus

great cars

very enjoyable looking at the cars for sale .

Good

Good

False advertising…

I was searching for camper vans on Facebook Marketplace and an ad popped up for Cazoo, with lots of listings for camper vans on it. So I downloaded it, only to find out you can’t actually search for camper vans. So I search up vans, and I’m just scrolling for ages trying to find one that looks like a camper van. Gave up, waste of time.
Show more

Response from developer

Thanks for flagging this! Sounds like something we need to fix, so I’ve passed it on to the team to investigate. 🔧 We’re on it!

Good app, easy to use

I have found myself spending more time scrolling here than I do on my socials! Intentional selection of cars across all price points.

Response from developer

Love this review! Thank you, enjoy scrolling! 🙌🏻🚗

Really great app

I’m really enjoying using this app, it’s super clean, easy to use and there is a really good selection of cars.

Response from developer

Thanks for your review, this one made us smile! 😊

Waste of time

Saw advert on Facebook as in market for car. The app is awful. The search just does not work. Tell you no cars but the type the model in manually and a list comes up. It also failed the other way round. Gives you a list of cars then when you go to look says none found. I’ll stick with autotrader.

Response from developer

Thanks for the feedback, we have passed it on and looking to make changes to improve! 🙌🏻

Lovely

Great app

Ask Cazoo a question

If you ask a question via the app under ‘still need help’. The app just does nothing.

Vans

Brill