Yo
To slow
Workers comp
I was told by multiple people at the bank a workers compensation check has no hold. Yet every time I deposit it mobile you do this and I have to fight to get it removed. It’s not fun having only one income that gets deposited and I can’t use it lol. I hope this happens to you or someone you love so you can feel the struggle have the day you deserve
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Honest
Honestly it’s been a decent bank app so far. I can acces my accounts. Online deposit is easy. So it’s a 4 for me.
Transfer Electronically
Thank you to the teller & back office staff for their help a couple of days ago. I wasn’t able to transfer funds electronically from 1 church account to another church account. I am completely satisfied with their help, knowledge & diligence in solving my problem!
Laggy
Some stuff is ok but this app is extremely laggy and loads up super slow then it randomly freezes on you when you’re trying to click on a different settings.
$32 overdraft fee
Ah yes this person has -$10 in their bank account, let's make it -$42. Absolutely disgusting, I will be switching banks because this is absolutely unacceptable
App is buggy
App hangs and is giving random errors requiring phone restarts
Paying bills and transfers money to checking.
Easy to manage my two accounts on the mobile app.
Online banking
The best-so easy
Security feature
The new security feature with the sending a code is horrible! I hate it because it never works, always says an error try again! Get rid of .
Sign in issues
I have never used a banking app that crashes this much or has some kind of maintenance going on for several hours sometimes days. Should not have to deal with that while trying to look at my bank account
Sign-in issues
Currently my Centreville Bank app has been having issues when logging in. First, the app scans my face which logs me in but then kicks me out after 15 seconds. Then, when I get kicked out I type in my credentials which says wrong password but when I try the exact password again, I am able to enter my bank account. This issue has been going on for a couple months now. The login process is way too tedious to do every time I try logging in. So, if there is any possible way I can fix this issue on my side that would be great but I’m unsure how to do so. Any help on this matter would be greatly appreciated.
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Garbage app
Network constantly not connecting. Trying to transfer money to my son at school the other day and nothing would go thru. Just garbage. No other bank I have has such connectivity issues.
Loan dept
I wanted to think send a little back for understanding people actually do go through tough times and go in the extra mile to give me the opportunity catch back up on my home equity line Lori Souza has been nothing but an amazing help being very understanding 🙏
Security questions every time I sign in!
I called and no one bothered figuring this out so one star for you. Every time I try signing in I get security prompts. It should not be the case. The text code feature doesn’t work. The call function is the only feature that gets me in. On my computer it works without any issue so it’s your app.
Bank App
Very user friendly.
Comment
The app is great and if I ever have any questions or concerns the staff in the Putnam, CT Branch are very helpful and patient.
Terrible since last update
Current version is terrible. Super slow. Unresponsive at times. Crashes and closes at times. This app was perfectly fine - zero complaints - before the most recent update.
Can’t open an account from the app
The app is defective in that you can’t open a checking account from the app. You are required to review a series of documents, and when you open one there is no way to close it and continue the process. Tried to open it via the link in the browser and that also wasn’t recognized. The app was obviously not properly tested. Piece of junk!
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WORST APP EVER
I can’t even register for the app when I hit the agree button it says I have to read the disclosures but yet there isn’t anywhere to click to read the disclosures, so I went back to home page clicked on disclosures opened it and skimmed through. After that I went back to register and still says the same thing. I’m at a lost here. Never had so much trouble registering on an app. Worst banking app I’ve ever seen can’t even say had because I never actually have had the app because it won’t let me register
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