CBE Connect User Reviews

CBE Connect
CBE Connect
Commercial Bank of Ethiopia

Customer Experience

Positive experience50.0% of reviews
Neutral3.1% of reviews
Negative experience46.9% of reviews

~ Based on 32 written reviews from the US App Store.

Is CBE Connect Safe?

CBE Connect has mixed safety signals based on user ratings. AppsHunter Safety Score for CBE Connect is 63/100.

This assessment is based on 52 user ratings, with an App Store average of 3/5.

Safety Analysis

48.1% of ratings point to a safe experience
1.9% of ratings suggest some concerns
50.0% of ratings point to a risky experience

~ Based on 52 App Store ratings for CBE Connect.

Is CBE Connect Legit?

CBE Connect appears legitimate, with a few gaps. AppsHunter Legitimacy Score for CBE Connect is 65/100.

Based on 65 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

wonderful

This is one of the best apps; I have used it and found it convenient. I recommend it to anyone who wants to transfer money to Ethiopia.

**Thank you CBE – you’ve earned my full loyalty!** ❤️💛💚

**⭐⭐⭐⭐⭐ The Best App for the Ethiopian Diaspora – Unbeatable in Every Way!**

As part of the Ethiopian diaspora, I’ve used many remittance platforms, but **CBE Connect** has completely won me over. Today I received this message that made my day:

**“KYC Approved. Congratulations. Your CBE Connect account has been successfully upgraded to Level 2. You can now perform transactions and access enhanced services.”**

The KYC verification was fast, simple, and hassle-free — approved the same day. What truly sets CBE Connect apart is the combination of:

- **Completely zero service charges** on transfers
- **Instant deposits** straight to family and friends back home (money arrives in seconds)
- **Highly favorable exchange rates** that are consistently better than any other platform I’ve tried

The rates are noticeably higher, meaning my family receives more birr from every dollar, euro, or pound I send. That extra value makes a real difference.

Proudly Ethiopian and built for us, this app truly delivers on “Bridging Borders.” Aside from any political differences, CBE Connect is doing an outstanding job serving the diaspora with reliable, fast, and cost-effective digital banking.

If you want to support your loved ones in Ethiopia with maximum value and zero stress, download CBE Connect right now. This is the one app every Ethiopian abroad should have.

**Thank you CBE – you’ve earned my full loyalty!** ❤️💛💚
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Not worth it doesn’t work

I tried to add money into my wallet several times, but it doesn’t work after several attempts I contacted Support. They couldn’t help me. They just kept telling me to upgrade my account then I tried to upgrade my account using Passport.
After paying two dollars for the identity verification, the app couldn’t allow me to upgrade my Level. I still couldn’t add money into my wallet. And they just made me pay two dollar for nothing. I ask someone to add the two dollars from another connect account. I do not recommend this app on this version and they need a better service support that communicates In both language well.
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Do NOT use this app

I initiated a transfer to my CBE bank account, and the app marked it as successful and generated a receipt. However, the money never reached the destination account.

It’s been over two weeks, and the issue is still unresolved. I’ve tried their live chat, sent emails to customer support, called the support number and even had the recipient visit a CBE branch in Addis Ababa, but no one has been able to resolve the problem.

A money transfer app should be reliable and provide responsive customer support when something goes wrong. Based on my experience, I cannot recommend using this app.
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Bad experience

Dear fellow Ethiopians, I want to share my honest experience. In my opinion, this app is a scam. They seem focused on collecting money, but they do not listen to customers or make any effort to solve problems. I have had a very bad experience and was unable to get my money back. The app does not work as promised.

If you do not want to waste your money, I recommend being very careful before using this app.
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Keeps on failing

I live in the UK 🇬🇧 and the app has an issue on my end. It won’t let you deposit any kinda amount from you local bank account. it keeps on declining.

Stupid and useless

I attempted like 100 times and tried using several visa and master card accounts from USA. No luck. What a waste smh

Tried to contact customer support, but after they joined to the live chat they don't answer

I had a question and tried to contact customer support however no one was answering my question. They joined the chat through tawk.to live chat system but they didn't answer my question I don't know what's wrong with them.

Not working

App is not even opening

Do not use this app. It is a scam.

Do not use this app. It is a scam.

After several attempts, I was finally able to transfer funds to my wallet and then initiate a transfer to my CBE bank account. The app showed that the transaction was completed successfully, and a receipt was even generated. However, the funds never reached the destination account.

I waited more than a week, but nothing happened. There is no customer support, no one answers the phone, and there appears to be no process for resolving issues like this.

It is disappointing to see so much hype and investment behind an app that fails to provide the most basic level of reliability. A financial or money transfer app should inspire confidence and trust, but this one does the exact opposite. Based on my experience, I would strongly advise others to avoid using it.
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Upgrade Not Working

Great app with a nice offer for remittance. I paid the $2 for the Upgrade authentication purposes but the next step doesn’t work. It would be great if we can hold other currencies in addition to USD and birr as well

Doesn’t work

I tried to add and transfer money , is allowing to do

Why can’t I add USD funds into the account?

I can’t add USD funds to the account even after verifying with my bank that the transaction is authentic. Was sent a link to click on and confirm but even after the funds could not be added. And only visa is allowed. Discover, Amex and others are not allowed. I used a Visa card and it still did not go through. Also trying to upgrade your account verification system to upload US passport doesn’t work
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Excellent concept

This is an excellent beginning! Keep making your mark in the market. I'm thrilled with the app at the moment!

Middle Name

Why middle nam is required? Not every body has middle name!

Can’t even sign up :(

Verification code takes 10 minutes to come yet you only have 60 seconds to put the code (FYI: I have the perfect connection).

Now I’m stuck in a loop as it keeps saying I have an account and should verify before using.

Not opening!!

I just downloaded this hoping it would work, but it’s not even opening. It keeps saying “No internet connection,” even though I have one of the fastest internet connections.

Amazing!

This app is clean and simple. I recommend using this app. Definitely a five star.

I love the app

The last update solved all customer side issues, currently working smoothly

Excellent Improvement

Much better now. Clean interface, fast transfers, and smooth performance.