Mr
The system sometime cannot work because of this the reliability of system is questionable. Therefore make sure the system always active, and check the feedback and use the feedback for further improvement
Very nice remittance app
Excellent service and great customer support! CBE Connect is very convenient and easy to use. I especially appreciate the email customer support team—they are very kind, responsive, and professional.
Sometimes a transaction may be declined because of a system issue, but whenever I contact the support team, they respond quickly and usually help resolve the problem within 10–20 minutes. That kind of customer service really makes a difference.
Thank you, CBE Connect, for your great service and fast support! 🇪🇹❤️ Keep up the good work!
Sometimes a transaction may be declined because of a system issue, but whenever I contact the support team, they respond quickly and usually help resolve the problem within 10–20 minutes. That kind of customer service really makes a difference.
Thank you, CBE Connect, for your great service and fast support! 🇪🇹❤️ Keep up the good work!
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1 star
App is hard to use and unable to recieve verification codes via email.
Performance improvement
The CBE Connect app is extremely frustrating and unreliable. Sending money is unnecessarily difficult, and even after trying several times, the transaction may not work at all. I have never experienced such a poorly functioning banking app.
For a banking service, sending money should be simple, fast, and reliable. Unfortunately, this app makes a basic transaction feel like a major struggle. The app needs significant improvements in stability, performance, and ease of use.
I really hope CBE takes customer feedback seriously and fixes these issues soon.
For a banking service, sending money should be simple, fast, and reliable. Unfortunately, this app makes a basic transaction feel like a major struggle. The app needs significant improvements in stability, performance, and ease of use.
I really hope CBE takes customer feedback seriously and fixes these issues soon.
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Disappointed
This app doesn't let you delete your account and doesn't have another currency option except dollar. You should do better
So disappointed!
An app that fails at its core function shouldn't be on the store. Deposits don't work, making it completely useless, and it hasn't been fixed for months. After months of trying, I give up.
Great app to send remittance at amazing rates
I’m glad CBE made this app. When they first announced it, i was skeptical because there were so many other apps all with either very low rates or high fees and low transfer amount. But CBE connect solved the rate problem by offering close to real market rate. Only issue is some cards are not accepted. Only my Mastercard debit worked unfortunately. If compatibility can be addressed, then this would be hands down a life saver app, and the only app needed for remittance. Another issue is only UDS is accepted. So if you have other currency, then your bank(which normally have bad rates to covert to US dollars) will covert to US dollars first, meaning that conversion will hurt the consumer. So either support other currencies, or be compatible with cards from WISE….
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To add money
To add money from USA to wallet please call you local bank to confirm for security reason nothing to do with CBE
The best application ever
Keep it up, if you guys start to give a bonus or gift who’s sending a lot of money to Ethiopia you guys may get a lot of users. sometimes the software is good but it doesn’t work. It asks to authorize the bank many times.
It is exceptional when it works
The app is really exceptional and the fastest way to send money - ‘when it works.’ I hope CBE assign dedicated support team that monitors the proper functionality of the app to address issues in a timely manner.
wonderful
This is one of the best apps; I have used it and found it convenient. I recommend it to anyone who wants to transfer money to Ethiopia.
**Thank you CBE – you’ve earned my full loyalty!** ❤️💛💚
**⭐⭐⭐⭐⭐ The Best App for the Ethiopian Diaspora – Unbeatable in Every Way!**
As part of the Ethiopian diaspora, I’ve used many remittance platforms, but **CBE Connect** has completely won me over. Today I received this message that made my day:
**“KYC Approved. Congratulations. Your CBE Connect account has been successfully upgraded to Level 2. You can now perform transactions and access enhanced services.”**
The KYC verification was fast, simple, and hassle-free — approved the same day. What truly sets CBE Connect apart is the combination of:
- **Completely zero service charges** on transfers
- **Instant deposits** straight to family and friends back home (money arrives in seconds)
- **Highly favorable exchange rates** that are consistently better than any other platform I’ve tried
The rates are noticeably higher, meaning my family receives more birr from every dollar, euro, or pound I send. That extra value makes a real difference.
Proudly Ethiopian and built for us, this app truly delivers on “Bridging Borders.” Aside from any political differences, CBE Connect is doing an outstanding job serving the diaspora with reliable, fast, and cost-effective digital banking.
If you want to support your loved ones in Ethiopia with maximum value and zero stress, download CBE Connect right now. This is the one app every Ethiopian abroad should have.
**Thank you CBE – you’ve earned my full loyalty!** ❤️💛💚
As part of the Ethiopian diaspora, I’ve used many remittance platforms, but **CBE Connect** has completely won me over. Today I received this message that made my day:
**“KYC Approved. Congratulations. Your CBE Connect account has been successfully upgraded to Level 2. You can now perform transactions and access enhanced services.”**
The KYC verification was fast, simple, and hassle-free — approved the same day. What truly sets CBE Connect apart is the combination of:
- **Completely zero service charges** on transfers
- **Instant deposits** straight to family and friends back home (money arrives in seconds)
- **Highly favorable exchange rates** that are consistently better than any other platform I’ve tried
The rates are noticeably higher, meaning my family receives more birr from every dollar, euro, or pound I send. That extra value makes a real difference.
Proudly Ethiopian and built for us, this app truly delivers on “Bridging Borders.” Aside from any political differences, CBE Connect is doing an outstanding job serving the diaspora with reliable, fast, and cost-effective digital banking.
If you want to support your loved ones in Ethiopia with maximum value and zero stress, download CBE Connect right now. This is the one app every Ethiopian abroad should have.
**Thank you CBE – you’ve earned my full loyalty!** ❤️💛💚
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Not worth it doesn’t work
I tried to add money into my wallet several times, but it doesn’t work after several attempts I contacted Support. They couldn’t help me. They just kept telling me to upgrade my account then I tried to upgrade my account using Passport.
After paying two dollars for the identity verification, the app couldn’t allow me to upgrade my Level. I still couldn’t add money into my wallet. And they just made me pay two dollar for nothing. I ask someone to add the two dollars from another connect account. I do not recommend this app on this version and they need a better service support that communicates In both language well.
After paying two dollars for the identity verification, the app couldn’t allow me to upgrade my Level. I still couldn’t add money into my wallet. And they just made me pay two dollar for nothing. I ask someone to add the two dollars from another connect account. I do not recommend this app on this version and they need a better service support that communicates In both language well.
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Do NOT use this app
I initiated a transfer to my CBE bank account, and the app marked it as successful and generated a receipt. However, the money never reached the destination account.
It’s been over two weeks, and the issue is still unresolved. I’ve tried their live chat, sent emails to customer support, called the support number and even had the recipient visit a CBE branch in Addis Ababa, but no one has been able to resolve the problem.
A money transfer app should be reliable and provide responsive customer support when something goes wrong. Based on my experience, I cannot recommend using this app.
It’s been over two weeks, and the issue is still unresolved. I’ve tried their live chat, sent emails to customer support, called the support number and even had the recipient visit a CBE branch in Addis Ababa, but no one has been able to resolve the problem.
A money transfer app should be reliable and provide responsive customer support when something goes wrong. Based on my experience, I cannot recommend using this app.
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Bad experience
Dear fellow Ethiopians, I want to share my honest experience. In my opinion, this app is a scam. They seem focused on collecting money, but they do not listen to customers or make any effort to solve problems. I have had a very bad experience and was unable to get my money back. The app does not work as promised.
If you do not want to waste your money, I recommend being very careful before using this app.
If you do not want to waste your money, I recommend being very careful before using this app.
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Keeps on failing
I live in the UK 🇬🇧 and the app has an issue on my end. It won’t let you deposit any kinda amount from you local bank account. it keeps on declining.
Stupid and useless
I attempted like 100 times and tried using several visa and master card accounts from USA. No luck. What a waste smh
Tried to contact customer support, but after they joined to the live chat they don't answer
I had a question and tried to contact customer support however no one was answering my question. They joined the chat through tawk.to live chat system but they didn't answer my question I don't know what's wrong with them.
Not working
App is not even opening
Do not use this app. It is a scam.
Do not use this app. It is a scam.
After several attempts, I was finally able to transfer funds to my wallet and then initiate a transfer to my CBE bank account. The app showed that the transaction was completed successfully, and a receipt was even generated. However, the funds never reached the destination account.
I waited more than a week, but nothing happened. There is no customer support, no one answers the phone, and there appears to be no process for resolving issues like this.
It is disappointing to see so much hype and investment behind an app that fails to provide the most basic level of reliability. A financial or money transfer app should inspire confidence and trust, but this one does the exact opposite. Based on my experience, I would strongly advise others to avoid using it.
After several attempts, I was finally able to transfer funds to my wallet and then initiate a transfer to my CBE bank account. The app showed that the transaction was completed successfully, and a receipt was even generated. However, the funds never reached the destination account.
I waited more than a week, but nothing happened. There is no customer support, no one answers the phone, and there appears to be no process for resolving issues like this.
It is disappointing to see so much hype and investment behind an app that fails to provide the most basic level of reliability. A financial or money transfer app should inspire confidence and trust, but this one does the exact opposite. Based on my experience, I would strongly advise others to avoid using it.
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