No Debit card support
All types of debit cards dont work. I had only one Debit mastercard that worked on this app and even that stopped working after the recent update. It was a great app while it lasted but unfortunately, if it doesn’t take my debit visa or debit mastercard, then I can’t use the app. Credit cards charge us expensive cash advance fees when using apps like CBE Connect, so its not worth it to use credit cards. I will be happy to start using CBE connect again once they include support of debit cards.
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Needs more work
Verification failed without explanation, and a $2 charge was applied; the amount is not excessive, but seeing this kind of fee for the first time is unusual. My suggestion is to simplify the process and avoid unnecessary complexity. This may explain why people continue to use the black market.
Doesn’t Work Most of the Time
Used to work fine but now getting lots of failures on the transaction page where I kept getting “Payment Unsuccessful
Your transaction was unsuccessful. Please check your details and try again.” Please have a look at it.
Your transaction was unsuccessful. Please check your details and try again.” Please have a look at it.
A Grand Failure from Ethiopia’s Largest Bank
It is embarrassing that the Commercial Bank of Ethiopia, the largest bank in the country, cannot deliver a simple, reliable mobile banking app. The app consistently fails to function as it should, making even basic banking transactions unnecessarily frustrating.
Perhaps if CBE invested as much money in technology, infrastructure, and competent software engineers as it does in advertising, customers would have a better experience.
This is a grand failure for an institution of this size. It also raises serious questions about hiring practices and whether technical competence and merit are being prioritized over ethnicity, political affiliation, and personal connections.
Customers deserve a functioning banking app, not endless advertisements promoting a service that fails to deliver. CBE needs to prioritize merit, accountability, and actual technological improvement over publicity.
Perhaps if CBE invested as much money in technology, infrastructure, and competent software engineers as it does in advertising, customers would have a better experience.
This is a grand failure for an institution of this size. It also raises serious questions about hiring practices and whether technical competence and merit are being prioritized over ethnicity, political affiliation, and personal connections.
Customers deserve a functioning banking app, not endless advertisements promoting a service that fails to deliver. CBE needs to prioritize merit, accountability, and actual technological improvement over publicity.
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Customer service
It’s win win situation for both party but the app doesn’t work as intended to. I have issue deposit money to this application but it failed many times. There no communication with the bank in order to solve issues. I think they do better. If the app properly it’s good for national bank to foreign exchange instead of sending money through black market.
Do better guys!
Do better guys!
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Poor service
Very poor service from CBE Connect! I transferred money from my account to my wallet, but the money never appeared in my balance. This is unacceptable and frustrating. A banking app should be reliable, secure, and make money transfers easy. CBE needs to improve its service, fix these issues, and provide better customer support. I am very disappointed with this experience.
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Paypal link doesn’t work
It says it can link paypal but it doesn’t link at all
Mr
The system sometime cannot work because of this the reliability of system is questionable. Therefore make sure the system always active, and check the feedback and use the feedback for further improvement
Very nice remittance app
Excellent service and great customer support! CBE Connect is very convenient and easy to use. I especially appreciate the email customer support team—they are very kind, responsive, and professional.
Sometimes a transaction may be declined because of a system issue, but whenever I contact the support team, they respond quickly and usually help resolve the problem within 10–20 minutes. That kind of customer service really makes a difference.
Thank you, CBE Connect, for your great service and fast support! 🇪🇹❤️ Keep up the good work!
Sometimes a transaction may be declined because of a system issue, but whenever I contact the support team, they respond quickly and usually help resolve the problem within 10–20 minutes. That kind of customer service really makes a difference.
Thank you, CBE Connect, for your great service and fast support! 🇪🇹❤️ Keep up the good work!
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1 star
App is hard to use and unable to recieve verification codes via email.
Performance improvement
The CBE Connect app is extremely frustrating and unreliable. Sending money is unnecessarily difficult, and even after trying several times, the transaction may not work at all. I have never experienced such a poorly functioning banking app.
For a banking service, sending money should be simple, fast, and reliable. Unfortunately, this app makes a basic transaction feel like a major struggle. The app needs significant improvements in stability, performance, and ease of use.
I really hope CBE takes customer feedback seriously and fixes these issues soon.
For a banking service, sending money should be simple, fast, and reliable. Unfortunately, this app makes a basic transaction feel like a major struggle. The app needs significant improvements in stability, performance, and ease of use.
I really hope CBE takes customer feedback seriously and fixes these issues soon.
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Disappointed
This app doesn't let you delete your account and doesn't have another currency option except dollar. You should do better
So disappointed!
An app that fails at its core function shouldn't be on the store. Deposits don't work, making it completely useless, and it hasn't been fixed for months. After months of trying, I give up.
Great app to send remittance at amazing rates
I’m glad CBE made this app. When they first announced it, i was skeptical because there were so many other apps all with either very low rates or high fees and low transfer amount. But CBE connect solved the rate problem by offering close to real market rate. Only issue is some cards are not accepted. Only my Mastercard debit worked unfortunately. If compatibility can be addressed, then this would be hands down a life saver app, and the only app needed for remittance. Another issue is only UDS is accepted. So if you have other currency, then your bank(which normally have bad rates to covert to US dollars) will covert to US dollars first, meaning that conversion will hurt the consumer. So either support other currencies, or be compatible with cards from WISE….
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To add money
To add money from USA to wallet please call you local bank to confirm for security reason nothing to do with CBE
The best application ever
Keep it up, if you guys start to give a bonus or gift who’s sending a lot of money to Ethiopia you guys may get a lot of users. sometimes the software is good but it doesn’t work. It asks to authorize the bank many times.
It is exceptional when it works
The app is really exceptional and the fastest way to send money - ‘when it works.’ I hope CBE assign dedicated support team that monitors the proper functionality of the app to address issues in a timely manner.
wonderful
This is one of the best apps; I have used it and found it convenient. I recommend it to anyone who wants to transfer money to Ethiopia.
**Thank you CBE – you’ve earned my full loyalty!** ❤️💛💚
**⭐⭐⭐⭐⭐ The Best App for the Ethiopian Diaspora – Unbeatable in Every Way!**
As part of the Ethiopian diaspora, I’ve used many remittance platforms, but **CBE Connect** has completely won me over. Today I received this message that made my day:
**“KYC Approved. Congratulations. Your CBE Connect account has been successfully upgraded to Level 2. You can now perform transactions and access enhanced services.”**
The KYC verification was fast, simple, and hassle-free — approved the same day. What truly sets CBE Connect apart is the combination of:
- **Completely zero service charges** on transfers
- **Instant deposits** straight to family and friends back home (money arrives in seconds)
- **Highly favorable exchange rates** that are consistently better than any other platform I’ve tried
The rates are noticeably higher, meaning my family receives more birr from every dollar, euro, or pound I send. That extra value makes a real difference.
Proudly Ethiopian and built for us, this app truly delivers on “Bridging Borders.” Aside from any political differences, CBE Connect is doing an outstanding job serving the diaspora with reliable, fast, and cost-effective digital banking.
If you want to support your loved ones in Ethiopia with maximum value and zero stress, download CBE Connect right now. This is the one app every Ethiopian abroad should have.
**Thank you CBE – you’ve earned my full loyalty!** ❤️💛💚
As part of the Ethiopian diaspora, I’ve used many remittance platforms, but **CBE Connect** has completely won me over. Today I received this message that made my day:
**“KYC Approved. Congratulations. Your CBE Connect account has been successfully upgraded to Level 2. You can now perform transactions and access enhanced services.”**
The KYC verification was fast, simple, and hassle-free — approved the same day. What truly sets CBE Connect apart is the combination of:
- **Completely zero service charges** on transfers
- **Instant deposits** straight to family and friends back home (money arrives in seconds)
- **Highly favorable exchange rates** that are consistently better than any other platform I’ve tried
The rates are noticeably higher, meaning my family receives more birr from every dollar, euro, or pound I send. That extra value makes a real difference.
Proudly Ethiopian and built for us, this app truly delivers on “Bridging Borders.” Aside from any political differences, CBE Connect is doing an outstanding job serving the diaspora with reliable, fast, and cost-effective digital banking.
If you want to support your loved ones in Ethiopia with maximum value and zero stress, download CBE Connect right now. This is the one app every Ethiopian abroad should have.
**Thank you CBE – you’ve earned my full loyalty!** ❤️💛💚
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Not worth it doesn’t work
I tried to add money into my wallet several times, but it doesn’t work after several attempts I contacted Support. They couldn’t help me. They just kept telling me to upgrade my account then I tried to upgrade my account using Passport.
After paying two dollars for the identity verification, the app couldn’t allow me to upgrade my Level. I still couldn’t add money into my wallet. And they just made me pay two dollar for nothing. I ask someone to add the two dollars from another connect account. I do not recommend this app on this version and they need a better service support that communicates In both language well.
After paying two dollars for the identity verification, the app couldn’t allow me to upgrade my Level. I still couldn’t add money into my wallet. And they just made me pay two dollar for nothing. I ask someone to add the two dollars from another connect account. I do not recommend this app on this version and they need a better service support that communicates In both language well.
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