Why??
It is absurd that in this day and age, a company with the resources of Ethio Telecom cannot build a basic, functional mobile app.
Waiting two hours for a simple email verification code is completely unacceptable. By the time the code finally arrives, it’s expired, forcing you into a useless loop of requesting codes that never arrive on time. You literally cannot log in to manage your own account.
How does a massive telecom provider fail at standard automated emails? Stop pushing half-baked digital tools on your customers and fix your backend infrastructure. Do better.
Waiting two hours for a simple email verification code is completely unacceptable. By the time the code finally arrives, it’s expired, forcing you into a useless loop of requesting codes that never arrive on time. You literally cannot log in to manage your own account.
How does a massive telecom provider fail at standard automated emails? Stop pushing half-baked digital tools on your customers and fix your backend infrastructure. Do better.
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Fast and secure
Fast, secure and legal, vivi ethio tele.
Duplicate charges for one transaction
It occasionally charges you twice for one transaction but the additional amount doesn’t appear on the recipient number - meaning one has ask for a refund. And the customer support is not very helpful on that.
Terrible
The app is full of bugs takes ages to respond to request and doesn’t work most times. Requires patience and multiple attempts. Only uses USD no other currency. Not even lets you input ETB to see how much USD you need to send. Absolutely unacceptable we are in 2026! This is so basic we’re not asking for much!
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The gift didn't show up
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