App review
Yesterday July 3, 2026 I updated the CBE iOS app. After the update, I was unable to log in using biometrics. The app displays the message: “Sign in with your PIN first. Biometrics will be set up automatically.” However, when I try to enter my PIN, the app gets stuck on the biometric screen with the fingerprint icon or not redirecting to PIN insertion Form, and there is no option to enter the PIN. Please investigate and help resolve this issue.
August 4 2026
System Improvement Request
The current screenshot function does not capture the complete page and includes unnecessary sections. Please improve the functionality by adding a Download button that enables users to download the full page directly. The download feature should work similarly to the services provided by other banks, such as BOA and Awash Bank.
August 4 2026
System Improvement Request
The current screenshot function does not capture the complete page and includes unnecessary sections. Please improve the functionality by adding a Download button that enables users to download the full page directly. The download feature should work similarly to the services provided by other banks, such as BOA and Awash Bank.
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Standing ovation for the new updates 👏 👏 👏
This app has been getting updates that make it usable, convenient and fast recently. Kudos to the team. Please keep up the amazing work!
eA
Sync Failed
Update day to day
why app asks day by day update almost it ask update in every 15 day or month built good one that can last
It actually the most frustrating app ever to have
The bank office is the worest they have a lot of customers and no customer service no professionalism and when it comes to the app it won’t work more than 1 month straight and I will have to go the bank to fix it and like I told u where u trying to go there is no work ethics so how will u want go there I hate it
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About Transactions
It shows little like 10 transactions fix it
Biometrics Broken
It thinks its Android trying to scan my fingerprint and fails and says login with pin first but cant access that or anything else. Recent update caused it
It is not working
The updated app is not working properly required PIN but their is no keyboard to enter PIN
Update crush the app and failed to update
Please fix updates from crushing the syncing and to activate we still have to go to the main account office not any branch even we have to go to the one branch the account was opened at and for someone that is aboard it is not possible at all. Terrible user experience !
App doesn’t work
App doesn’t have PIN option. It is not finished . I can’t sign in and transfer money. App is not finished. Please repair as soon as possible😭
App has UI issues and I can’t l log in
It shows a finger print biometric login even though this is an iPhone then when you touch it just shows this screen that says use pin and it is stuck, no way to put in pin or go anywhere. I loved the new update but this is a serious banking app, it is not supposed to have a silly bug like this. I am so tired of going to a branch and resetting the app
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Incompetent and lack of tech management
You should test the application before releasing the updates, with more than 30M customers such errors are not acceptable.
Only focusing on collecting charges cannot make you stay in the business, try introducing some technologies that even simple fintech companies are using years back. In the age of AI and smart banking, CBE cannot even help the customers use simple banking transactions in a critical time.
Shame in you.
Only focusing on collecting charges cannot make you stay in the business, try introducing some technologies that even simple fintech companies are using years back. In the age of AI and smart banking, CBE cannot even help the customers use simple banking transactions in a critical time.
Shame in you.
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Appreciation 👍
It would not be an exaggeration to say that the current update is Ethiopia's first impressive banking app to date. Just keep it up and always be at forefront
The able to access pin entry box
The field is hidden and I’m unable to enter my pin
Login Issue
I can’t log in after my app was automatically updated to version 6.0.6. I’m seeing a fingerprint screen that says, “Log in with your PIN and you can set up biometrics later,” but there’s no field to enter my PIN. I also can’t log in using my fingerprint.
Before the update to version 6.0.6, the app worked great. It was very responsive, and the UI looked good.
Before the update to version 6.0.6, the app worked great. It was very responsive, and the UI looked good.
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Issue to login
I had setup the app for biometrics on previous version and after updating I couldn’t sign in because the app locked with biometrics
Mr.
Hello
The latest update has issue with switching preferences between pin code and biometrics. Also it is not fetching the last ten transactions to be visible in some accounts. This specific issue begins from July 1st 2026.
The latest update has issue with switching preferences between pin code and biometrics. Also it is not fetching the last ten transactions to be visible in some accounts. This specific issue begins from July 1st 2026.
App review
Yesterday July 3, 2026 I updated the CBE iOS app. After the update, I was unable to log in using biometrics. The app displays the message: “Sign in with your PIN first. Biometrics will be set up automatically.” However, when I try to enter my PIN, the app gets stuck on the biometric screen with the fingerprint icon or not redirecting to PIN insertion Form, and there is no option to enter the PIN. Please investigate and help resolve this issue.
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System crash
Your latest update (Version 6.0.6) is not working properly on iOS. Specifically, I am running iOS version 26.5, and the application is requesting that I enter a PIN to proceed, but it does not provide the option or keyboard to actually input it.
Is not working
Please fix it fast
