Needs Major Improvement
I hope the developers take the time to improve this app. It’s already far behind compared to other banking apps. It also keeps closing on its own and suddenly disconnects.
Worst banking app
It keeps giving “your session has expired” whenever you try to access anything in account settings. The app is also missing a lot of features. You’re a bank, invest in your app’s UI and features!
2/5
I'm really disappointed with this app. It seems to be lacking some basic functions that I'd expect from a modern app. One major issue is that you can't even view the details of your transaction history or access old transactions. It's frustrating to not be able to see my past transactions and get the information I need. Hopefully, the devs will add more features and functionality soon. Until then, it's hard to recommend this app.
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App always closing itself
The app keeps closing when trying to go to pay or transfer. Had to do multiple tries before it will let you transfer funds without app shutting down
Unstable app
I've been using this app several times, but I notice that every time I log in and try to click anything, I'm automatically logged out. I've tried uninstalling and reinstalling it many times, but it keeps happening. Please fix this problem immediately.
Keeps crashing
every time I do transactions on this app it always crashes, i can never do things swiftly with this app ever since, maybe there are just few times that the app works smoothly. Such a disappointment
Keeps getting logged out
Still bugging a lot especially when i log in and when I click anything inside the app it automatically log me out, every. single. time. Very frustrating especially when this is my main bank account.
Device not registered
I was unable to log in but shows “Device not registered” while I have been using the same device ever since. The CBS appt is very weird giving a lot of issues. The CBS admin was already aware of the issues but they love ignore it due to the fact that they hate their own business and they don’t care about their customers who always encounter issues on the cbs app.
I already emailed them as you instructed me to do so but no response from them until now
I already emailed them as you instructed me to do so but no response from them until now
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Response from developer
Hi Alberto. Please be informed that your account can only be registered up to 5 devices. Every time the App was uninstalled after you logged in, it will be added up to your registered devices list. I advise to please email your Account name, User ID, mobile number and email address to helpdesk.cbs@chinabank.ph so they can reset your registered devices list. You may call 8988-7878 for further assistance. Thank you.
Device not registered
I was unable to log in but shows “Device not registered” while I have been using the same device ever since. The CBS appt is very weird giving a lot of issues. The CBS admin was already aware of the issues but they love ignore it due to the fact that they hate their own business and they don’t care about their customers who always encounter issues on the cbs app.
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Response from developer
Hi Alberto. Please be informed that your account can only be registered up to 5 devices. Every time the App was uninstalled after you logged in, it will be added up to your registered devices list. I advise to please email your Account name, User ID, mobile number and email address to helpdesk.cbs@chinabank.ph so they can reset your registered devices list. You may call 8988-7878 for further assistance. Thank you.
Does not compare to other bank apps
Not user friendly. Interface looks like it’s a school project. Keeps logging me out. No option for face ID. Always have to log in with my credentials. When you do log in it says it has a problem connecting to a server - even when I have a stable connection. This app doesn’t look like it was planned. Just looks like the team had no choice but to launch this design.
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Garbage
This app is such garbage!
Response from developer
Hi Alberto. May we know what is the specific error that you encountered? We would be glad to help you. Please send an email at helpdesk.cbs@chinabank.ph or call 8988-7878 to discuss this further. Thank you.
Trash online banking app ever
Always crashing and no use at all. You must upgrade your online system and be useful. No sense you have online banking that didn’t work at all. Trash!!! Make it better!
Response from developer
Hi Aus8195. We are willing to assist you on your concern. Please email us the details of the error encountered at helpdesk.cbs@chinabank.ph or call 8988-7878. Thank you!
Device not currently listed
I always use the same device and upon logging in today, it says that “The device is currently not listed as one of your registered devices. Please remove one of your registered devices in order to register this device”. So weird. I only use this device to log in on my account (no other devices registered). How can I even de-register this device if I cannot log in on this device itself and same thing, I tried logging in on other devices and I cannot log in? Please fix this.
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Horrible App
You’d think that having an app nowadays would be convenient. Unfortunately, for CBS, its not! My issues: 1. No biometric for log in. 2. The app ALWAYS crashes (for me to be able to transfer, I would need to log in 4 times)
Poor app
This app really needs an overhaul. Very inconvenient to use
cant loggin
it was so good at first, there's no bug and i can log in anytime however after i purchased a new phone for me then download cbs in my new i cant open my account, i tried to change password and ask for assistance in there website however i cant still open my account, my old phone before is not even working thats why i bought new the main problem i cant open my account in this app. very disappointing
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Unregistered device after updates
It's been a month that I wasn't able to log in because it always says unregistered device when in fact, I'm using the device when I enrolled. I used to love your app but now, I have anxieties whether to continue use your bank or not due to what happened and felt unsafe. 😢
GARBAGE
I’ve been trying for almost a month now to sign up for a new account. All my card details are correct, my internet connection is perfectly fine, and I’ve been trying zillion times to sign up but there’s always an error. CBS online banking, step up!
Can’t create an account
I just opened an account with CBS, I would like to monitor my transaction by having an account with the mobile app. But here I am, I can’t create my account, I have my card handy entered my card info and the pin but I’m getting the message “do not honour”, that’s just it, no further explanation as to why.
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App totally garbage
Just opened and Account way back March 2023 and been trying to sign-up for ATM/ Debit Card but still unsuccessful. Emailed customer service even went to the branch but still not working. This is the WORST bank App ever. They are just telling me that they will reset it, how can they reset if i’m not able to sign-up in the first place . Totally garbage
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