CDK Service Mobile Desktop

CDK Service Mobile Desktop

by CDK Global, Inc.

18 ratings
6 reviews
Free

Details

  • Released
  • Updated
  • August 31, 2015
  • January 22, 2026
CDK Service Mobile Desktop screenshot #1 for iPad
CDK Service Mobile Desktop screenshot #2 for iPad
CDK Service Mobile Desktop screenshot #3 for iPad
CDK Service Mobile Desktop screenshot #4 for iPad
🖼️Get Icon
Icons↘︎

About

Streamline automotive service operations with a mobile solution for service advisors. Greet customers, scan VINs, create repair orders, and perform vehicle walk-arounds with photos and touch markups directly on an iPad. Enhance customer service and efficiency in dealership service departments.

Customer greeting and VIN scanning
Repair order creation and management
Customizable vehicle walk-arounds
Photo and touch markup for damage
Customer and vehicle history access
eSignature for authorization
Paperless write-up
Show original description

What's New in CDK Service Mobile Desktop

2.24.0

January 22, 2026

Minor bug fixes.

User reviews

NEEDS TO BE MADE ACCESSIBLE ON IPHONE IOS

Currently this app is only available on iPad and Mac, should be made available on iPhone as well.

Mobile Desktop Version

This is what it says it is — the full on mobile desktop version of the actual program. As such, it does what it is intended to do — runs the CDK Service program.

Advisors doing the beta testing

Good when it works. Every write up has some kind of issue. It either won’t scan the vin, internal server error, DMS integration failures, freeze during use or just wont load.

Service pricing says it decodes the vin number but asks what engine and where the car was manufactured. Easy items to figure out if it actually decoded like it says it does.
Show more

Can’t log in

The app keeps telling me unreachable server. Fix this. It affects my job

Not happy

Glitches often, reboots after you get your customers info, can’t change advisors.

Developer apps

FAQ

How does CDK Service Mobile Desktop improve customer service?

CDK Service Mobile Desktop allows service advisors to meet customers at their vehicles, perform inspections, and manage repair orders on the spot. This mobile approach enhances transparency and efficiency, leading to a better customer experience.

What devices does CDK Service Mobile Desktop support?

CDK Service Mobile Desktop is designed to run on iPads, enabling service advisors to use a portable and intuitive interface for their daily tasks.

Can CDK Service Mobile Desktop be used without an appointment?

Yes, the app allows service advisors to scan a VIN and enter customer information even if there is no prior appointment, facilitating walk-in customers.

Does CDK Service Mobile Desktop integrate with existing systems?

The app features advanced DMS integration, making it faster to create new customers and manage existing ones. This integration ensures seamless data flow within the dealership's operations.

What kind of information can service advisors access with CDK Service Mobile Desktop?

Service advisors have access to customer and vehicle history, including any previously declined services. This equips them to provide informed recommendations and a higher level of customer service.

How does CDK Service Mobile Desktop handle customer authorization?

With CDK eSignature enabled, customers can simply sign on the iPad to authorize repairs. This paperless process keeps the service advisor with the customer and vehicle at all times.

What is the update frequency for CDK Service Mobile Desktop?

The latest version, 2.24.0, was released on January 22, 2026. While specific update frequency isn't detailed, the release date suggests ongoing development and support.

What is the user sentiment for CDK Service Mobile Desktop?

CDK Service Mobile Desktop has a rating of 2.3 stars from 18 ratings, indicating that user satisfaction may be mixed. Further details on specific user feedback are not provided.