CDK Service Mobile Desktop vs CDK ServiceView
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CDK Service Mobile Desktop
Streamline automotive service operations with a mobile solution for service advisors. Greet customers, scan VINs, create repair orders, and perform vehicle walk-arounds with photos and touch markups directly on an iPad. Enhance customer service and efficiency in dealership service departments.
- Customer greeting and VIN scanning
- Repair order creation and management
- Customizable vehicle walk-arounds
- Photo and touch markup for damage
- Customer and vehicle history access
- eSignature for authorization
- Paperless write-up
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Current CDK Service clients you’ve been upgraded! We are releasing the next evolution in CDK Service software with CDK Service Mobile Desktop, making it faster and easier than ever to take care of customers on the drive! CDK Service state-of-the-art mobile technology gets Service Advisors out from behind the counter to meet the needs of today's consumers. Service Advisors can greet customers at their vehicle, scan their VIN, and roll the appointment into an RO with a couple of taps on the iPad. No appointment? No problem. Just scan the VIN, enter the customers information and move on. Advanced DMS integration makes creating a new customer faster than ever before. Perform a customized vehicle walk around in the time it takes in most systems to retrieve customer information with our new application. Attach pictures of damage to the Repair Order, perform touch vehicle markup, note concerns, and even upsell services all on the iPad while your customer is still standing next to you. With access to customers and vehicle history, including any previously declined services, Service Advisors are equipped to provide the highest level of customer service. With CDK eSignature enabled when it's time to get authorization, customers simply sign the iPad. Paperless write up keeps you with your customer and their vehicle at all times. Faster, easier, and more profitable than anything ever seen in automotive fixed operations, CDK Service takes Automobile Dealership Service Departments to the next level.
CDK ServiceView
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NOTE: This app must be used in conjunction with a CDK customer account. CDK is a video platform for recording, sending and tracking videos. The CDK iOS app allows users to: - Create a customer entry - Record one or multiple videos - Upload recorded videos to the cloud - Email a link to those videos - Text a link to those videos The CDK app is effective in sharing narrated video with individuals who are unable to be physically present. Markets for this app include automotive service, automotive sales, pest control, insurance claims, real estate, home inspections and many others.
Screenshots
Verdict
CDK Service Mobile Desktop and CDK ServiceView are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
CDK Service Mobile Desktop ships an update every 3 months, CDK ServiceView every 2 months. The most recent releases landed on September 10, 2026 and September 9, 2026 respectively.
| Parameter | CDK Service Mobile Desktop | CDK ServiceView |
|---|---|---|
| Price | Free | Free |
| Rating | 2.3 (18 ratings) — better | — |
| Positive reviews | 16.7% of reviews | — |
| Number of ratings | 18 — better | — |
| Update frequency | Every 3 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPad | iPhone, iPad — better |
| Requires iOS | 15.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 10 MB | 139 MB |
| Age rating | 17+ | 17+ |
| Developer | CDK Global, Inc. | TruVideo, Inc. |
In-app purchases
CDK Service Mobile Desktop
No in-app purchases
CDK ServiceView
No in-app purchases
Questions
Is CDK Service Mobile Desktop free?
Is CDK ServiceView free?
Do CDK Service Mobile Desktop or CDK ServiceView have ads?
Which is updated more often, CDK Service Mobile Desktop or CDK ServiceView?
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