New Improvements
The Cell C app has made amazing new updates and improved in overall experience
Really dissapointing
Been using the app for years. With almost every update there is something new that does not work. Some updates fix previous bugs and other updates have new bugs. It's now at a point where I can't even use the app. Logged a call with support and in the end the problem is my phone because the app works on one of the support techs phone who has the same model IPhone as I do... I have given up on this app and please, cell c, don't even try to contact me. I am tired of you wastng my time to fix your poorly developed and tested and software.
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Last update makes it unusable
Since the last update, this app is not working at all. Initially the app would take me to a website to do things I frequently did on the app before. Now it just doesn’t even load my datails. No man, do better
Unauthorized subscriptions to Games
Cell C subscribed me to some game called MyArcade without my knowledge and steals R5 per day from my account. On trying to cancel the subscription the Cell C call centre tells me they don’t know how I got subscribed and I have to jump through hoops to get the subscription cancelled. This is highly unethical / criminal behavior and i will cancel my contract with Cell C
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Login Issues
Trying to log in just to get “Account Locked” error, then I reset password and get a successful message. After that I get the same “Account Locked” error again. Customer Care cannot fix issue and their plan to fix is “delete the app and reinstall” so now they need to “escalate” the issue…
FaizaK
When logging a network issue the page keeps reloading if you have to go out to copy speedtest or any info you require to log the issue the page reloads doesn’t keep information
Which means you have to start all over again
Very annoying
It’s almost as if you making it difficult to log a issue so we give up.
The app is not user friendly at all
Which means you have to start all over again
Very annoying
It’s almost as if you making it difficult to log a issue so we give up.
The app is not user friendly at all
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Latest update is horrible. Do not update
The latest app update delwtes your account and you have to crwatw a new one. If you want to do certain things like extending your data it then takes you out of the app and sends you to the Cell C website. Absolutely pointless and horrible UI. Id only I could give ZERO stars.
Login
Since my last update I can't login to the app at all, it keep telling me you're offline. I have tried uninstalling and install again but didn't help. I am fed up with this app.
Bad User Experience
Did you guys take a website and turn it into a mobile app? This app is horrible. Sometimes I can’t log in. I can’t find anything on this app. The top menu moves and gets stuck in the middle of the screen. Please make a better app! I mean you are Cell C!!!
Give us an app that works consistently please?!
Please just spend the money and update this app to actually work like it should. It always gets stuck and it’s slow and I have to abandon and go find a different way to access information or buy data etc.
App not user friendly
By far the worst app I’ve encountered. Its NOT user friendly! I was told to change my personal details on the app, when I try to update it keeps saying all fields must be filled yet everything is completed? Zero error handling to indicate which field is not correct. Please take note on how a customer friend app should look/function from the red competitor!
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Cannot purchase voice with airtime
The app is so glitchy after the last update. I am unable to use airtime to purchase voice minutes as it is blanked out at the options to choose your amount.
And on top of that the airtime that i purchased wouldn’t allow me to just make a call.
And on top of that the airtime that i purchased wouldn’t allow me to just make a call.
Faulty
I cannot convert my airtime into a voice bundle. It’s a stupid idea to buy airtime and then go to the app and change it to a voice bundle. Why can’t I just purchase the voice bundle through my capitec app?
Voice Bundle purchase
Cannot purchase a voice bundle and pay via available airtime. This has occurred after the update to the APP
Seeing the standard for poor apps by big companies
It’s just barely workable. The backend is bad and the the front end is unstable with a poorly designed UI. Things break often. Cell C also seems to like to use Dark UI patterns to deceive users into purchasing bundles that only last 7 days etc.
Worst App ever
I haven’t been able to log in on the first couple of attempts for probably a year already. It just always says that they are unable to help right now and to try later. If I persevere and manage to get in the App, there is often no way of getting out of something you have clicked on. I have been trying to OptOut of this ‘Last Numba 500MB’ allocation that harasses me every day/ night, that I didn’t sign up for, there seems to be no way to do this via sms prompts or in the App.
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App is full of bugs
Please change your developer latest app is installed still saying old version and after I delete app and install new app is freezing and crashing if it work it works so slow .. trying to put otp app is stuck please help
What’s the point? SHUT IT DOWN!
First and foremost your app is HORRIBLE!!! Was a customer in mind when you made this app? clearly not! What must I do to get a seamless customer service??
Secondly, I don’t know whether there’s a glitch in the app? But I have to fight way my way around the app.
The fact that when I have to load data/gift a data bundle for the homeconnect sim, THAT IS ON MY WIFI ROUTER, I have to remove it in order to get the OTP pin which is a lot of admin!! Like why can’t I just get the OTP from the app?
I assume you know that iPhone has a feature where it automatically inserts the pin for you.
So… in attempting to insert the OTP 3 TIMES which lead to the assumption that the app is clearly not working because why on Gods green earth is it not working! Guess what I discovered… I had to manually insert the pin and of which I did apparently I’ve “have breached your ABUSE Limit for this service for the day, please try again tomorrow”
ABUSE? Try again tomorrow?
Please do better!
Secondly, I don’t know whether there’s a glitch in the app? But I have to fight way my way around the app.
The fact that when I have to load data/gift a data bundle for the homeconnect sim, THAT IS ON MY WIFI ROUTER, I have to remove it in order to get the OTP pin which is a lot of admin!! Like why can’t I just get the OTP from the app?
I assume you know that iPhone has a feature where it automatically inserts the pin for you.
So… in attempting to insert the OTP 3 TIMES which lead to the assumption that the app is clearly not working because why on Gods green earth is it not working! Guess what I discovered… I had to manually insert the pin and of which I did apparently I’ve “have breached your ABUSE Limit for this service for the day, please try again tomorrow”
ABUSE? Try again tomorrow?
Please do better!
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App not functioning
Total waste, the app doesn’t function, I can’t buy data nor roll over my bundles. The only thing it keeps saying is that I’m offline even though I’m connected to the internet. I regret updating it. Tried uninstalling and reinstalling but zero change.
I hate it.
I hate it.
App hardly ever works
When trying to make payment it will not allow it if you are connected to wifi at all, then when you switch off wifi to use your data it tells you that you are not connected to the internet.
It has been like this for a very very long time …..more than a year.
It has been like this for a very very long time …..more than a year.
