Just be wary
Short review: Overall I think it’s easy enough to use, but make sure you read every pop-up and can see that your account says “basic” not “premium”. Easy Park is a much better app.
Long review:
I read all the negative reviews here and so was aware I might be unknowingly charged, but unfortunately I have to use the app for my university.
The app is easy enough to use, but I pressed a link on the app to enable notifications, and in response it alerted me that ‘notifications were enabled and I was now on the premium version’. There was no warning beforehand that by enabling notifications I was signing up to premium, and no terms and conditions to agree to. In order to downgrade back to basic I had to sign in to the website, not the app. Would recommend trying other services before this one.
Long review:
I read all the negative reviews here and so was aware I might be unknowingly charged, but unfortunately I have to use the app for my university.
The app is easy enough to use, but I pressed a link on the app to enable notifications, and in response it alerted me that ‘notifications were enabled and I was now on the premium version’. There was no warning beforehand that by enabling notifications I was signing up to premium, and no terms and conditions to agree to. In order to downgrade back to basic I had to sign in to the website, not the app. Would recommend trying other services before this one.
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It’s a trap! A scam! Don’t use it
This app used deceptive sales tactics to allure users into unknowingly signing up for ‘premium’ services, where they then innocuously make small charges to your debit card over time. Brisbane city council has absolutely let down its constituents by going with such a shady provider. Beware.
Simple and fast
Parking made easy with the app. Love that it times out if I move the car without stopping the parking session. Simple and easy to use and saves me trying to decipher the parking signs displayed plus deducts 1 hr free parking from the parking areas relevant. 5/5. 😍
Tc
Absolutely rubbish. Won’t log in. Slow. Clunky. Will not accept any payment cards. Sent me multiple password resets codes but would not accept them. Then locked me out.
I hate this app
I hate this
Awful
I was signed up for premium with me doing it. There was no way in the app to return to a basic account. I rang the support number and complained and insisted they reverse the charge and change account to basic. They eventually did. I wanted to delete my credit card details but there is no way to do that in the app. I will ring them again and delete the whole account. Best I could do was delete all vehicle details from the app. This app is so scammy.
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Charges for notifications.
Scammy! Secret charges for notifications
Cp charges you for notifications
Terrible business that charges you for msg notifications about car park… disgrace
Terrible design. Hidden fees
.
Similar thievery to eftpos fees
Hidden fees galore if you don’t read every word of T&Cs
Clunky and unresponsive
It took over an hour to set up an account properly
Criminals
Check they haven’t auto signed you up to a premium account without knowing or asking it
Hidden feees
You are automatically opted into a “premium” account and pay monthly per car you have registered. Imagine making users pay to be notified when their parking is about to expire. This is such a basic inclusion. Extremely disappointed that this is the default parking app in Brisbane.
Pretty hopeless
I’m 💯 sure I parked in a spot that said less than 15 mins is free to park. I put my details in anyway, only parked there for 2 mins (which was confirmed by Cellopark), but they have charged me regardless. I live 1.5 hours away so can’t provide any proof. In the end, it’s about the principle, not the money. But thinking how much extra they would earn by doing this to multiple customers everyday.
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Scam app
Beware of this app. Charges subscription you haven’t signed up to. It’s a scam
Incorrect charges
App can’t tell how long you’re in a park even with location on. Parked for 10 mins in a 1 hour free zone and the app charged me $4.30 for 2.5 hours. Can’t dispute it in the app. So looks like they just take money whenever they like
Terrible for tourists - 0 stars
You need an Australian number and credit card… which makes it useless. I had to ask a local to pay for me, text them and I handed them money. Took 65 minutes to make it happen… sorry guys, this is the worst rhjng we’ve encountered in Australia for our 6 week trip… by a lot!
Pretty dodgy
UI needs improvement. Scammers on the premium service. Can easily sign up to it. Apparently I did with knowing I did. But can’t as easily downgrade. They don’t give prices until after you start. Customer service are arrogant. Hopefully the council changes companies.
Bad app and toxic practices
No proper disclosure given for the hidden “premium” account upgrade. Which only just reminds you if the parking is ending. So dumb.
Such a rort
It’s so awful you’re forced into using this terrible app.
They charge for notifications which is outrageous.
You’ll end up spending more money in parking from forgetting to reopen the app and hit stop (which they’re counting on).
Either allow notifications for free or allow the user to pre-pay/select the correct amount of time.
They charge for notifications which is outrageous.
You’ll end up spending more money in parking from forgetting to reopen the app and hit stop (which they’re counting on).
Either allow notifications for free or allow the user to pre-pay/select the correct amount of time.
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