My Vodafone Craaaap App
Every update just gets worse. It’s gotten progressively worse for about the last 5 years. Keeps having errors and kicking you out and you can’t log back in but have to reset up your whole login process including your digital password as if it’s the first time ever that you’re trying to use the app. It’s a complete frustrating disservice and insult to your customers. If they can’t fix the app they should rollback to the one which worked well about 5 years ago or more. When I worked in computing from 1980 to 1998, if an update had problems which couldn’t be fixed on the run once released after full testing, they would shut it down and reload the previous version which had been running successfully and fix the update and retest it before rereleasing it. I remember telling Westpac bank that they needed to rollback their system one time when their upgrade blocked all communications for several days and that was when they had passbooks for their accounts. If Vodafone isn’t prepared to fix their app they’ll just drive more and more customers away.
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Worst service in Australia
I wanted to change my account ownership 8 months ago. When I went to the physical vodafone store, they said they can’t do it in store and it needs to be done via call. The account owner’s and I spent hours going through the details and conference call to make sure the account becomes seperate. I changed my sim only postpaid plan to a prepaid plan and I was told that account ownership separation will come into effect. I recharged my prepaid plan for 6 months and went on a ling holiday. Now when I tried to login to the app recently when I wanted to check my account status, it still shows up under the previous owners name. Now they want me to go through the whole process again and that too over the chat. Also I have to forfeit any remaining benefits AGAIN when this transfer happens. 🤦🏽🤦🏽🤦🏽🤦🏽
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App doesn’t even load after the recent update
The update only makes thing worse
Keep Crashing
The worst app ever seen by a mobile operator. This app keeps crashing, the developer seems unable to fix it.
What Did Yous Do?
What on earth is going on? This new update is terrible! It’s taken me a recharge of my prepaid plan and two data add ons and I still can’t get online unless I’m on wifi. I’ve used most of my data trying to get online, trying to check the app for my balance, can’t even see it because every time I log in, the app freezes and I have to do a force shut down of it and attempt o log in. I believe I’m at my 11th attempt now in the last hour alone. I’ve been trying since lunch time yesterday… it’s now 1:30 and I am no better off. Deadset this is mind numbing torture. I can set up my account - awesome - still can’t see my balance and why I still have no data.
The one thing I am grateful for, is that you’ve moved away from the useless process of logging into the app on your phone, and the app sends you a text message to your phone to then follow the link to log back in to the app where funnily enough was right back to where you originally were in the first place.
Honestly I’ve wasted money recharging 3 times - more than likely soon to be 4th and several hours more than what I should have trying to get in. Ohh and you can’t ring your team for help, because no one answers the phone either. Look I get there are teething issues when performing major updates but unless it’s ready for atleast the bare minimum of a soft launch. Don’t launch it at all. You’ve completely screwed up my day/night and money on this one and I still don’t see any real improvements as yet.
The one thing I am grateful for, is that you’ve moved away from the useless process of logging into the app on your phone, and the app sends you a text message to your phone to then follow the link to log back in to the app where funnily enough was right back to where you originally were in the first place.
Honestly I’ve wasted money recharging 3 times - more than likely soon to be 4th and several hours more than what I should have trying to get in. Ohh and you can’t ring your team for help, because no one answers the phone either. Look I get there are teething issues when performing major updates but unless it’s ready for atleast the bare minimum of a soft launch. Don’t launch it at all. You’ve completely screwed up my day/night and money on this one and I still don’t see any real improvements as yet.
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