No support from Vodafone during medical emergency
Whilst travelling overseas, we experienced a medical emergency and urgently needed to make and receive calls to Australian numbers so we could consult with medical specialists. I was happy to purchase a Pay As You Go call pack to enable international calling. However, the only way to add this pack appeared to be through the Vodafone app. Unfortunately, the app repeatedly displayed a message stating it was "unavailable due to scheduled maintenance", preventing me from accessing my account or purchasing the required pack.
I then attempted to use the Vodafone website as an alternative, however this also failed, returning a 403 error and preventing me from accessing my account or purchasing the required service.
The app then directed me to the "Help & Support" section, which advertised a 24/7 helpline. However, when I attempted to call this number, I was unable to get through or receive any assistance.
During a genuine medical emergency, this left me without any practical way to activate the service I was willing to pay for or contact Vodafone for support. We were effectively left without access to a critical communication service at a time when we urgently needed to speak with Australian medical professionals. This caused unnecessary stress and delayed our ability to obtain specialist medical advice.
I would appreciate an explanation as to why there was no alternative method to purchase a roaming or call pack while both the app and website were inaccessible, and why the advertised 24/7 support service was unavailable. I also ask that Vodafone investigate this incident and review these processes to ensure customers travelling overseas are not left without support during emergencies.
I then attempted to use the Vodafone website as an alternative, however this also failed, returning a 403 error and preventing me from accessing my account or purchasing the required service.
The app then directed me to the "Help & Support" section, which advertised a 24/7 helpline. However, when I attempted to call this number, I was unable to get through or receive any assistance.
During a genuine medical emergency, this left me without any practical way to activate the service I was willing to pay for or contact Vodafone for support. We were effectively left without access to a critical communication service at a time when we urgently needed to speak with Australian medical professionals. This caused unnecessary stress and delayed our ability to obtain specialist medical advice.
I would appreciate an explanation as to why there was no alternative method to purchase a roaming or call pack while both the app and website were inaccessible, and why the advertised 24/7 support service was unavailable. I also ask that Vodafone investigate this incident and review these processes to ensure customers travelling overseas are not left without support during emergencies.
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Terrible Experience with Vodafone Billing
I had a very disappointing experience with Vodafone. I wanted to pay out my device, and I was told to first pay my $105 bill, which I did immediately. A few days later, I received another bill for $762 to pay out the device, which was expected, so I switched to Optus.
However, now I have received yet another charge of $108 for no clear reason. I don’t understand why I am still being billed after following all the instructions given to me and paying what I owed. The whole process has been confusing and frustrating, and customer service has not explained these extra charges properly.
Very disappointed with the lack of transparency and communication. I hope this issue gets resolved because customers should not have to deal with unexpected bills like this.
However, now I have received yet another charge of $108 for no clear reason. I don’t understand why I am still being billed after following all the instructions given to me and paying what I owed. The whole process has been confusing and frustrating, and customer service has not explained these extra charges properly.
Very disappointed with the lack of transparency and communication. I hope this issue gets resolved because customers should not have to deal with unexpected bills like this.
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Response from developer
Hey Leo, we'll take a look at those charges and clear things up, just send us a message over on Facebook (https://m.me/vodafoneau) or Instagram (https://ig.me/m/vodafoneau) and mention your review.
My Vodafone Craaaap App
Every update just gets worse. It’s gotten progressively worse for about the last 5 years. Keeps having errors and kicking you out and you can’t log back in but have to reset up your whole login process including your digital password as if it’s the first time ever that you’re trying to use the app. It’s a complete frustrating disservice and insult to your customers. If they can’t fix the app they should rollback to the one which worked well about 5 years ago or more. When I worked in computing from 1980 to 1998, if an update had problems which couldn’t be fixed on the run once released after full testing, they would shut it down and reload the previous version which had been running successfully and fix the update and retest it before rereleasing it. I remember telling Westpac bank that they needed to rollback their system one time when their upgrade blocked all communications for several days and that was when they had passbooks for their accounts. If Vodafone isn’t prepared to fix their app they’ll just drive more and more customers away.
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Worst service in Australia
I wanted to change my account ownership 8 months ago. When I went to the physical vodafone store, they said they can’t do it in store and it needs to be done via call. The account owner’s and I spent hours going through the details and conference call to make sure the account becomes seperate. I changed my sim only postpaid plan to a prepaid plan and I was told that account ownership separation will come into effect. I recharged my prepaid plan for 6 months and went on a ling holiday. Now when I tried to login to the app recently when I wanted to check my account status, it still shows up under the previous owners name. Now they want me to go through the whole process again and that too over the chat. Also I have to forfeit any remaining benefits AGAIN when this transfer happens. 🤦🏽🤦🏽🤦🏽🤦🏽
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App doesn’t even load after the recent update
The update only makes thing worse
Keep Crashing
The worst app ever seen by a mobile operator. This app keeps crashing, the developer seems unable to fix it.
What Did Yous Do?
What on earth is going on? This new update is terrible! It’s taken me a recharge of my prepaid plan and two data add ons and I still can’t get online unless I’m on wifi. I’ve used most of my data trying to get online, trying to check the app for my balance, can’t even see it because every time I log in, the app freezes and I have to do a force shut down of it and attempt o log in. I believe I’m at my 11th attempt now in the last hour alone. I’ve been trying since lunch time yesterday… it’s now 1:30 and I am no better off. Deadset this is mind numbing torture. I can set up my account - awesome - still can’t see my balance and why I still have no data.
The one thing I am grateful for, is that you’ve moved away from the useless process of logging into the app on your phone, and the app sends you a text message to your phone to then follow the link to log back in to the app where funnily enough was right back to where you originally were in the first place.
Honestly I’ve wasted money recharging 3 times - more than likely soon to be 4th and several hours more than what I should have trying to get in. Ohh and you can’t ring your team for help, because no one answers the phone either. Look I get there are teething issues when performing major updates but unless it’s ready for atleast the bare minimum of a soft launch. Don’t launch it at all. You’ve completely screwed up my day/night and money on this one and I still don’t see any real improvements as yet.
The one thing I am grateful for, is that you’ve moved away from the useless process of logging into the app on your phone, and the app sends you a text message to your phone to then follow the link to log back in to the app where funnily enough was right back to where you originally were in the first place.
Honestly I’ve wasted money recharging 3 times - more than likely soon to be 4th and several hours more than what I should have trying to get in. Ohh and you can’t ring your team for help, because no one answers the phone either. Look I get there are teething issues when performing major updates but unless it’s ready for atleast the bare minimum of a soft launch. Don’t launch it at all. You’ve completely screwed up my day/night and money on this one and I still don’t see any real improvements as yet.
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Application disappointment
I have deleted my Vodafone app permanently, because of a number of reasons and issues that have been neglected by Vodafone’s incompetence to rectify !, constant updates that don’t change or improve anything with the app, constant crashes and rejections to except my password or email address when logging in even though the password and email are correct !?. Pricing keeps rising for apparently no reason I can find !, regular changing of what the chosen plan has to offer and the obligations without consultation to the customer before changing it !!…and so if the application and customer service doesn’t improve I will be forced to look elsewhere for other telecommunications carriers once I have finished paying for my phone upgrade(in hindsight I will never upgrade again with Vodafone because of the cost being close to double the price of a new phone !!..)as the monies paid to Vodafone definitely don’t match the service received !!… 🇦🇺🤔😡🇦🇺
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Genuinely terrible
This app is unusable. It crashes 70% of the time when I open it, it crashes when I make payments, and it crashes when I try to open settings. Even though they offer a ‘Face ID’ and ‘keep me signed in’ option, neither of those work consistently. I have to sign in again every single time I open this app and they don’t make that process easy either. You have to open an SMS link, be redirected to a webpage, and then be redirected to the app. Even this login process doesn’t work 70% of the time.
The UI is also terrible and looks like it was designed in 2010. It is blocky, ugly, glitchy, and slow. I’ve seen better work from first year programming students.
I also can’t understand why there’s no way to save payment methods? Such a simple feature that basically every other app offers and Vodafone still doesn’t have it in 2025.
The UI is also terrible and looks like it was designed in 2010. It is blocky, ugly, glitchy, and slow. I’ve seen better work from first year programming students.
I also can’t understand why there’s no way to save payment methods? Such a simple feature that basically every other app offers and Vodafone still doesn’t have it in 2025.
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No tech team?
They probably don’t keep their App and website on check. Can’t login to the website and app keeps crashing on iphone.
Response from developer
Hey Habibnzaman, let's make sure login is the smooth experience it should be. Drop us a message over on Facebook and Instagram and we'll check it out. - Facebook - http://m.me/vodafoneau Instagram - https://ig.me/m/vodafoneau
Barely useable
So many sections of this app just completely do not work, the information is often wrong or extremely hard to find. Asks me every time I open it if I want to use FaceID to unlock yet no matter how many times I set that up it reverts back to sms or email a log in link, this link process is slow and very annoying, years ago I was able to unlock with FaceID but haven’t been able to in a very long time. Also have never been able to view the phone numbers other than mine that are listed on my plan properly with any detail.
It’s ironic that a tech/telecommunications company can’t even update their own app to a useable state?? It’s slow, freezes and gives unclear and incorrect information, update this crypt keeper of an app or you will actually start to lose loyal customers, it makes me wonder how safe my information is with this company if they can’t even keep their app up to date.
It’s ironic that a tech/telecommunications company can’t even update their own app to a useable state?? It’s slow, freezes and gives unclear and incorrect information, update this crypt keeper of an app or you will actually start to lose loyal customers, it makes me wonder how safe my information is with this company if they can’t even keep their app up to date.
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Is it possible to give zero stars?
This is the worst app I think I’ve ever used. It’s not actually functioning, I had to go to the website instead just to do something as simple as recharge. First of all, trying to log in: get sent the SMS with the link and then directed back to the log in screen and an infinite loop. Deleted the app and reinstalled it (I’ve had to do this many times before). Managed to log in. The home screen wasn’t displaying anything properly, data was not populating. When I was trying to scroll down through the recharge options, it got stuck and jumbled the text. Closed the app and tried again, same issue. Went to the website instead to complete the transaction. Utterly useless waste of time. Surely your business can invest the money to get a basic, but functioning app built? Don’t try to fix the existing app - burn it and scatter the ashes widely.
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Glitchy and annoying
This is honestly such a glitchy app and such a pain to use. Have to reset the login link literally every time I use it, including passcode and Face ID. Never remembers saved settings. A need for a quick check of data usage can sometimes take 5 minutes. When viewing multiple services like phone and internet data doesn’t refresh properly so it shows you data for your internet when you’ve selected to view a phone number or shows you data for your phone number when you’ve selected to view your internet service. I pretty much avoid using it. Then when I use it again I get annoyed and remember why I avoid using it. You’re better off logging in on line to check or changing anything you need, the app is just a waste of time and patience.
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Response from developer
We want to make your app experience a smooth one. Please email any screenshots to reviews@vodafone.com.au so we can check this out.
Actually crazy how shockingly bad this app is
Vodafone in general is absolute trash and this app is no better. Constant crashes, online chat doesn’t show responses half the time, to the point of being passed on 5 different times and having to uninstall/reinstall the app over 20 times trying to finish a conversation. Talking on the phone is obviously a complete waste of time as well when you just talk to offshore people that don’t even seem to be a part of Vodafone, let alone know how to fix basic problems or troubleshoot. I just wanted to upgrade my plan - the website kept crashing so I called. 3 different operators told me my plan was upgraded and all 3 times nothing was changed. The chat is just being verified 5 times and passed on between operators before crashing. I am starting to believe that this is actually their business strategy and the way they keep competitive is by spending $0 on improving their systems or customer support. Trash. TRASH. Honestly just avoid them it’s not worth the $5 a month savings or whatever
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Response from developer
We'll make sure you can use the app whenever you need it. So we can check this out, send us an email at reviews@vodafone.com.au with any screenshots you have.
Please fix your app
Vodafone itself I’m happy with and have been a customer from nearly the beginning but their app on the other hand must be one of the most useless apps out there. When I try to login, most of the time it just has the red Vodafone symbol swirly thing going on and on forever without actually logging in. I have to close and reopen a few times before it occasionally works. Also, can it be that hard to show us how long we have left on our billing cycle on the main data usage page? After looking at all the other reviews, I find it incredulous that they haven’t fixed this app after all these years, so I won’t be holding my breath, but at least I have now vented my frustration.
UPDATE:- I don’t know why you ask for a screen recording, which I will try to remember to do, when all you have to do is try and log in on your own phones. As I look at all the other reviews, it seems to be a recurring theme, so it shouldn’t be too hard for you guys to emulate.
UPDATE:- I don’t know why you ask for a screen recording, which I will try to remember to do, when all you have to do is try and log in on your own phones. As I look at all the other reviews, it seems to be a recurring theme, so it shouldn’t be too hard for you guys to emulate.
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Response from developer
Let's get you logging in every time. Send a screen recording of this to reviews@vodafone.com.au along with any other suggestions or feedback and we'll check it out.
Treat your regular paying customers better please
I also don’t like the constant reminders to pay and for that reason I don’t use the autopay system. I don’t like being treated like a recalcitrant payer when I want to pay the instant I receive my bill. Having a constant reminder is like saying I am overdue and it isn’t even the date so what’s the go? It feels like I am behind in my payments, so please stop sending the constant reminders to pay or suffer the consequences. We are your preferred customers, or so we should be but you sending badly worded veiled threats to charge overdue fees if the bill isn’t paid on time! Come on, people! Don’t you even bother to read your feedback from your preferred customers. The ‘thank you for paying your bill is fine,’ just don’t follow up with a reminder to pay if it is already paid! Are the public service still on their cup of tea break?
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Not fit for purpose
This app is completely dysfunctional and doesn’t perform on even the most basic level. Every time you log in you have to re-verify that it’s you, and it never saves any settings about Face ID etc. The “support” chat system simply doesn’t work. You occasionally get a notification that you have a new message, but if you reopen the app to read it, the chat hasn’t updated forcing you to manually restart the app every time you want to read a message. That’s if you can open the app at all, as more often than not it simply gets stuck in an infinite loading loop. None of these issues have been addressed over a year. This is unacceptable from any company, let alone one that supposedly deals in communications. This is simply the worst app I have ever been forced to use.
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Response from developer
Hi Valmorgan, to get fixes in place for the login and chat issues you're seeing, we'll need to grab some more info. Send us an email at reviews@vodafone.com.au and we'll get back to you there.
Horrible mess
Here’s the deal this app is horrible everything about it from the ui to the login system is broken or buggy and for some reason so utterly complex. This is a mobile service app not a bank account but for some reason the security in the app is higher then Fort Knox, not only is it unnecessary for this many layers of security you would think that it would work, well guess what it is broken and buggy, the biometric login doesn’t work it asks you for it and then asks for your account pin again and after all that the page you are trying to open doesn’t even open at all and it boots you back to the home page. I don’t know how a company of this scale can mess up this badly but it seems like with every update the app gets worse and worse and more features become broken. I would not recommend even getting a plan with Vodafone just because of this app.
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Incredibly poor managed app
It’s about time i leave a review. I downloaded this app for the convenience of paying my bills in the click of a single button. Yet every time i go to pay my bill, theres an issue on your end, EVERY SINGLE TIME. I also want to mention, ive seen a lack of updates to this app (owned this app for a year+)which therefor speaks for itself, they are not concerned whether the app works or not because they have no one making changes/fixing bugs. This is a well deserved 1 star considering you have the staff and the resources to fix everything but choose not to. *Edit Years Later* - The last 2 months on this app have been horrendous, all my details are correct but am met with a "greyed" out "review payment" button, never allowing me to pay my bill. Hands down the worst app i think i've ever used.
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Use the website, the app is useless
The most inconvenient app I have ever used. Nothing makes sense. An app is meant to be convenient by giving you quick access to account details on the go but this is not what the Vodafone app does. Every single time I want to access the app it does not save your login details so you have to login every time you want to use the app. You are required to enter your number, then a single use login link is sent to your phone number which then redirects you to the Vodafone website to login then asks you to head back ti the app. This is the most useless login process that an app can have. I understand this process may have been created for security reasons but it defeats the whole purpose of having the app. You might as well use the website. I’m not spending my time logging in through an external link every time I want to quickly check to how much balance I have. Very inconvenient and frustrating.
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