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My One NZ

My One NZ

My One NZ for One New Zealand

55 ratings
314 reviews
🔧 Utilities
Free

Details

Released
July 25, 2013
Updated
October 21, 2026

Features

Developer

One New Zealand Group Limited
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My One NZ screenshot #1 for iPhone
My One NZ screenshot #2 for iPhone
My One NZ screenshot #3 for iPhone
My One NZ screenshot #4 for iPhone
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Reviews summary↘︎
⭐314
Reviews↘︎
📝5+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓4 answered
FAQ↘︎
📦~ in 3 weeks
Updates frequency↘︎
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About

Manage your mobile and broadband services effortlessly. Track usage, pay bills, top up prepay, and buy add-ons. Discover daily deals and exclusive rewards.

✓Check usage (data, mins, TXTs)
✓Pay bills and top up prepay
✓Buy and manage add-ons
✓View billing history
✓Access daily prepay deals
✓Enjoy rewards and exclusive experiences
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What users say about My One NZ

Reviews of My One NZ are mostly negative: the Utilities app is rated 1.9/5 from 55 App Store ratings. What users like most: easy to navigate, great app functionality. Top complaints: frequent app crashes, difficult to find account information. Summarized from real user reviews.

Positive things

  • 👍Easy to navigate
  • 🚀Great app functionality
  • 💡Flexible plan changes

Negative things

  • 🐛Frequent app crashes
  • 🔍Difficult to find account information
  • 🤔Confusing billing and usage tracking
  • 🔌Unreliable network connectivity
  • 🕰️Slow app performance
  • 💰Expensive data and plan costs
  • 🤖Unhelpful chatbot and customer service
See all reviews

What's New in My One NZ

9.1.0

October 21, 2026

We’ve refreshed the experience for Pay Monthly mobile customers, making more of what you need easier to find. See your plan, usage, bills and payments more easily, get quicker access to Phone Dollars and find common actions faster. We’ve also made performance improvements and fixed a few bugs to help keep things running smoothly.

More

User reviews

Most RecentHighest RatedLowest Rated

No customer support

An App with no customer support. They send me an email saying there is a reply to my request, but the AI chat has no inbox or reply
LLTdF...

Trash

It won’t let me add full account access and the app is trash. Thinking of moving to spark because it’s too hoha.
MMILZAAAAAAAKAKAKA

Tells me to update by 29th

Tells me to update by 29th Oct but there is no update. All I know is this is another example of one nz being clueless. If you impose on your customers to do something, then it should be available. Nothing for me to update. I’m on the app on iPhone 16 latest iOS. Ridiculous
Xxxcvn

Worst experience since last upgrade

Unable to sign in despite tried several times . Tried forgot password to reset password but doesn’t action anything , unbelievably the worst app in NZ. I’m forced to change provider due to the disappointment with app experience.
SSreekumar2019

Terrible

It’s a nightmare to deal with this company.
VValentina2one
See 309 more reviews

Developer apps

One NZ Asset Management
One NZ Asset Management

by One New Zealand Group Limited

💼 Business
Free
Wifi Help
Wifi Help

by One New Zealand Group Limited

🔧 Utilities
Free
See developer apps

User experience

🐞

Reported Bugs

3 issues

Login issues and frequent sign-outs

Bug

Inconsistent app behavior across devices

Bug

Inaccurate data usage reporting

Bug
✨

Requested Features

4 requests

Improved data usage tracking

Feature

Seamless account management

Feature

Reliable network coverage

Feature

Competitive pricing and plan options

Feature

FAQ

What can I do with this app?

This app allows you to easily manage your mobile and broadband services. You can check your data, minutes, and TXT usage, pay bills, top up your prepay mobile, and buy or manage add-ons.

Does the app offer any deals or rewards?

Yes, the app provides access to Prepay Daily Deals that are refreshed every 24 hours. Additionally, you can enjoy Rewards which offer amazing deals and exclusive experiences across Aotearoa, including discounts and early access.

How can I view my past billing information?

The app allows you to view your billing history for the last year. This feature helps you keep track of your past expenses and service usage over time.

Is this app free to use?

Based on the provided information, the app is free to download and use. However, it does contain advertisements.