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Contact Energy

Contact Energy

by Contact Energy Ltd

80 ratings
104 reviews
🔧 Utilities
Free

Details

Released
July 26, 2016
Updated
August 19, 2026

Features

Developer

Contact Energy Ltd
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About

Monitor your electricity and gas usage with detailed historical data. Easily view your account balance, pay bills, and review transaction history. Manage your energy plan, update household details, and add new services.

✓Track energy usage history (15 months)
✓View account balance
✓Pay bills and view transactions (12 months)
✓Manage and change energy plans
✓Update household details
✓Add new services
Show original description

What users say about Contact Energy

Reviews of Contact Energy are mostly negative: the Utilities app is rated 4.6/5 from 80 App Store ratings. What users like most: easy to use and understand, good customer service. Top complaints: constantly glitchy and unstable, unable to log in frequently. Summarized from real user reviews.

Positive things

  • 👍Easy to use and understand
  • 👍Good customer service
  • 👍Ability to track power usage
  • 👍Simple navigation
  • 👍Good for submitting meter reads
  • 👍Provides useful account information
  • 👍Incremental payment options

Negative things

  • 🐛Constantly glitchy and unstable
  • 🐛Unable to log in frequently
  • 🐛App is often days behind on data
  • 🐛Payment issues and errors
  • 🐛Slow loading times
  • 🐛Outdated design and functionality
  • 🐛Usage data not updating or missing
  • 🐛Inconsistent performance after updates
  • 🐛Poor user interface and experience
  • 🐛Website redirects to non-functional app
  • 🐛Difficulty in registering an account
  • 🐛Credit card details not saved
  • 🐛Lacks modern payment options (Apple Pay, PayPal)
  • 🐛Download issues on iPhone
  • 🐛Solar buy back not shown
  • 🐛Switching between properties is buggy
  • 🐛Usage graphs poorly designed
  • 🐛Cannot supply meter readings
  • 🐛Estimated readings instead of actual
  • 🐛App is an embedded website, not a true app
  • 🐛Usage data is always days behind
  • 🐛Frozen screens after updates
  • 🐛Autofill for payments not working
  • 🐛Crashing during account-to-account payments
  • 🐛No response via WhatsApp
  • 🐛App crashes or doesn't allow login for weeks
  • 🐛Cannot access online account
  • 🐛Glitchy and crashes frequently
  • 🐛Unable to view power bill
  • 🐛Painful login process
  • 🐛Password manager issues
  • 🐛Blank notification screens
  • 🐛App icon shows unread notifications but none are present
See all reviews

What's New in Contact Energy

3.0.13

August 19, 2026

Bug fixes and design improvements for a smoother, more consistent user experience

User reviews

Most RecentHighest RatedLowest Rated

Still doesn’t include GST on amounts shown in app

The usage app is misleading as the dollar amounts don’t include GST. This might come as a shock to unsuspecting customers that have missed that when the bill shows up. Please put a button in to include GST on all dollar amounts shown for ease and clarity.
NNshakabdhsy

So glitchy, often doesn’t load - or as issues

This is the Bain of my existence - and so is the website.
Constantly glitching, unable to link into it, and pay bills etc with “whoops something went wrong”…

People would be far more inclined to log in and pay… if they could.
VGVGA ga

Basic but good

Good overall, the app allows for easy-ish tracking of power usage, it’s a little misleading that the $ amounts quoted in usage don’t include GST, it’d be good to see a toggle to include this for better understanding of budgeting.
NNshakabdhsy

🤬🤬🎂

Can’t even log into the app
BBlah1994xo

Payment is not great

I’ll have to add my credit card details every month and there is no opportunity to pay with Apple Pay or Apple Pay or PayPal.

Time to modernise
Nnkeating
See 99 more reviews

User experience

🐞

Reported Bugs

56 issues

Constantly glitching

Bug

Unable to log in

Bug

App is days behind on data

Bug

Payment errors

Bug

Slow loading times

Bug

Usage data not updating

Bug

Frozen screens after updates

Bug

Autofill for payments not working

Bug

Crashes during account-to-account payments

Bug

Download issues on iPhone

Bug

Switching between properties is buggy

Bug

Usage graphs poorly designed

Bug

Cannot supply meter readings

Bug

Estimated readings instead of actual

Bug

App is an embedded website

Bug

Usage data is always days behind

Bug

Frozen screens after updates

Bug

Autofill for payments not working

Bug

Crashes during account-to-account payments

Bug

No response via WhatsApp

Bug

App crashes or doesn't allow login for weeks

Bug

Cannot access online account

Bug

Glitchy and crashes frequently

Bug

Unable to view power bill

Bug

Painful login process

Bug

Password manager issues

Bug

Blank notification screens

Bug

App icon shows unread notifications but none are present

Bug

Cannot register due to terms and conditions field issue

Bug

Download pop-up instead of download on iPhone

Bug

App redirects to itself when trying to sign in online

Bug

Daily usage data not current, dollar amount missing

Bug

Hour by hour usage greyed out unless over a week old

Bug

New version doesn't display graph properly

Bug

No way to see amount of power paid for, only total used/free

Bug

Latest version keeps signing out

Bug

Meter reading option is greyed out

Bug

Unable to check daily usage after update

Bug

Only shows gas usage after update, not electricity

Bug

Latest version does not function, frozen

Bug

New app 3.1 doesn't work, frozen front screen, no login

Bug

New App doesn't work, nothing works, usage section empty

Bug

Update frozen, nothing works

Bug

App upgrade - nothing opens or loads

Bug

Website always directs to the app, creating a loop

Bug

App POS, crashes when using account to account payment

Bug

Cannot change password to get in

Bug

Often flashes back and cannot load to the next step

Bug

Payment page goes back to beginning after security code

Bug

Energy usage not updating

Bug

Most of the time pays delayed due to app crashing or not allowing login

Bug

Sluggish, takes over 40 seconds to render information

Bug

Any movement triggers app refresh with delay

Bug

Cannot access online account

Bug

App never allows login

Bug

Login stops working since last update

Bug
✨

Requested Features

10 requests

Toggle to include GST in usage amounts

Feature

Save card details for payments

Feature

Support for Apple Pay and PayPal

Feature

Push notification for bill payment reminders

Feature

Display solar buy back information

Feature

Improved functionality for switching between properties

Feature

Breakdown of electricity usage by category

Feature

Allow landscape mode on tablets

Feature

Alert for power usage exceeding a set KW per day

Feature

Alert for running cost reaching a certain $ amount

Feature

FAQ

What can I do with the Contact app?

The app allows you to track your energy usage history for up to 15 months, view your account balance, pay bills, and access transaction history for the past 12 months. You can also manage your energy plan, update household details, and add new services.

How far back can I see my energy usage and transaction history?

You can review your energy usage history for up to the past 15 months. Your bill payments and transaction history are accessible for up to the past 12 months.

Can I change my energy plan or add services through the app?

Yes, the app allows you to manage your plan, change it as per your needs, or add another service. You can also update your household details if your setup has changed.

Is there a cost to use the Contact app?

Based on the provided information, the app is free to use. There are no mentions of subscription fees or in-app purchases.

Who is this app designed for?

This app is designed for residential customers of Contact Energy who want a convenient way to monitor their energy consumption, manage their bills, and control their service plans.