So glitchy, often doesn’t load - or as issues
This is the Bain of my existence - and so is the website.
Constantly glitching, unable to link into it, and pay bills etc with “whoops something went wrong”…
People would be far more inclined to log in and pay… if they could.
Constantly glitching, unable to link into it, and pay bills etc with “whoops something went wrong”…
People would be far more inclined to log in and pay… if they could.
Basic but good
Good overall, the app allows for easy-ish tracking of power usage, it’s a little misleading that the $ amounts quoted in usage don’t include GST, it’d be good to see a toggle to include this for better understanding of budgeting.
🤬🤬🎂
Can’t even log into the app
Payment is not great
I’ll have to add my credit card details every month and there is no opportunity to pay with Apple Pay or Apple Pay or PayPal.
Time to modernise
Time to modernise
Very poor
The App is always days behind even though we’re hooked up and don’t have any actual readings. Sometimes it’s 4 days behind! Who can keep track of why prices were high on previous days when it’s so far back. And as for hour by hour usage - what a joke! They’re always greyed out unless it’s over a week previously. Contact - get your App sorted so it works as an up to date version. It’s not like you can’t afford it as you make many millions in profit every year from us.
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Save card details
Great app but would love if you can save your card details instead of entering them each pay day
No access to app
Why can’t I login on this app? Had no problems before but have been trying to gain access for the past 2 weeks now and nothing, then il try using it through the web page and still nothing
Payment is not great
I’ll have to add my credit card details every month and there is no opportunity to pay with Apple Pay or Apple Pay or PayPal.
Download Bill on iPhone
It shows the download as a pop up rather than letting me download to my phone. Unacceptable
Amazing Team & Amazing App
Super easy to work the app! And Contact Energy have the best customer service you could ask for! I would recommend them to anyone who wants to be looked after with high quality customer service. I cannot recommend them enough!!! They go above and beyond! Well done team!
App won’t sign me in
Just keeps circling back to sign in screen. If I try to sign in online it opens the app which isn’t working. Would love to track my usage but can’t get past the sign in screen’s circle of death!!
Data not updated
Daily usage data is not current. Can get kw usage but no longer the dollar amount. Last updated month was March, and it’s now May. Usage is always 3+ days behind whereas other companies daily update is available after midday the following day. Thought the app needed updating but apparently not! Other than the usage, it’s good.
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Push notifications
A simple push notification reminder for monthly bill payment will be amazing, and save you some SMS costs as well. Otherwise an SMS a few days before payment due date would help with miss payments.
Move into the new millennium please
Come on guys, how long has solar buy back been in place - showing it on your app should be in PLACE by now
Switching between properties
Hey guys, can fix issue when switching between properties? Menu with available properties randomly appears and disappears. Unable to switch between accounts. Otherwise all good
Can’t register
This app is horrible, I’m trying to register my account but to do so I have to “answer” the terms and conditions, but there is no field to “answer” terms and condition SO I CANT REGISTER!!
Good service terrible app
The app was running good until it updated and changed the layout. It’s now so slow
Almost a decent app
Somehow in the last few days, the toggle to see useage in kwh or dollars has vanished. It also would be nice if you could set a default view for the useage graphs (also why does it take so long for data to appear when you get a meter reading every 30 minutes). Otherwise, great app!
Since the recent changes this app it garbage
This app was good until around July or August 2024 when some idiot totally messed it up for no good reason. Now it’s extremely slow and you can no longer see your daily power usage. Everything was fine until this muppet screwed it all up. Should loose their job in my opinion.
Shonky app update
New update on your app is disappointing- its quite ugly and clunky - it looked better before! Your designers got it wrong.
