No customer support
An App with no customer support. They send me an email saying there is a reply to my request, but the AI chat has no inbox or reply
Trash
It won’t let me add full account access and the app is trash. Thinking of moving to spark because it’s too hoha.
Tells me to update by 29th
Tells me to update by 29th Oct but there is no update. All I know is this is another example of one nz being clueless. If you impose on your customers to do something, then it should be available. Nothing for me to update. I’m on the app on iPhone 16 latest iOS. Ridiculous
Worst experience since last upgrade
Unable to sign in despite tried several times . Tried forgot password to reset password but doesn’t action anything , unbelievably the worst app in NZ. I’m forced to change provider due to the disappointment with app experience.
Terrible
It’s a nightmare to deal with this company.
Awful App Awful Service
Not acting in good faith
Garbage.
App doesn’t work - won’t load past login. Online (laptop) lets me login but no plans, prepaid or otherwise load. How am I meant to set my phone and plan up?
Useless app
I don’t know why even this app exists, no matter what you do, half of the option never work.
Customers service shocking.
Customers service shocking.
Crashes on startup
I expected better from a large carrier…
Please add the Chinese interface.
Very good app. It would be more perfect if Chinese could be added.
Constantly asks to share location
Every time you start the app and every time you switch the account it asks for you to have sharing of location data turned to ALWAYS ON. Feels like a privacy invasion. Why doesn’t it remember you said NO!? Rather than feedback what people are writing for reviews I see the service just gets worse by asking people to jump through more hoops with an online form. Take some responsibility OneNZ.
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Not very useful
Hard to find any useful information on the app or logging on to website. Only good for topping up prepay
App crashing
App won’t open, have deleted and tried reinstalling but still nothing
Keeps asking me to share my location
Please add an option for me to DECLINE to share my location permanently. I keep asked everytime I open the app.
Shocking App
Shocking Customer Service.
First day new SE 17.
Ever felt ripped off by a big company and wished you never bought their product ? Apple iPhone SE 17 at One NZ is the worst phone choice you could make.
Today, day 5 I wish to retract my appraisal of my SE17, completely with a sincere apology. My regret brought me to my senses and I spent time discovering the 17 E’s features calmly. It is as you say, in your description and Apple have made my day, once again. Geetayla.
Today, day 5 I wish to retract my appraisal of my SE17, completely with a sincere apology. My regret brought me to my senses and I spent time discovering the 17 E’s features calmly. It is as you say, in your description and Apple have made my day, once again. Geetayla.
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Garbage update
They made the UX worse for seemingly no reason. Daily deals take longer to load in, and takes longer to apply, having to wait 5 seconds, versus the previous instant response.
Bad ad campaign
Apart from their bad ad campaign at the moment, I‘m a happy customer for almost two decades
Works well
I’m very happy with ONE since years. I’ve travelled all over New Zealand and have been able to get a signal almost everywhere.
Pathetic
No link to outages for home fixed line broadband
