App not accepting new customer
App will not accept strong password to register joining the service despite meeting password specs.
Terrible app
I just tried to sign in on the app and it gave me a a please try again and call 777, I will never use one NZ again.
SD
Can’t really sort out anything on the app always have to call about 10 times just to get one thing done
So buggy most buggy data app of all time gng ✌️
So Damm buggy gng this app is bad
Worst provider ever
Worst provider ever, all I wanted to do is switch from a pay monthly plan to a pre pay plan, it took over 2 hours on the phone and in the end they somehow made my phone number unusable and didn’t even change my plan. Something seriously needs to change because having a system that is this difficult and frustrating just shouldn’t be allowed
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Nothing is working.
My sister divorced me because this app didn’t work
Poor app
Need to update app asap as it doesn’t work properly
Doesn’t show anything but the bill
Doesn’t show you how many gb of data or calling or anything like that
????????
Doesn’t show anything but the bill
Doesn’t show you how many gb of data or calling or anything like that
????????
Can’t access account information
App logged me out and now can’t get access without calling 777 to reset. Again. Make it easier to gain access to your account
Good
Can u have a one hour of free data everyday pls that would be good if u could because I really want that
“Keep me signed in” DOESN’T WORK.
This app has the worst “support” possible.
No one inside One NZ can pass a message on to the developers, instead I am told to write (publicly visible) feedback so that is what I am doing because all links in the App Store point to One NZ’s own site (or request a refund from Apple).
I want to use “Keep me signed in” but can’t: This app (for months now, even after today’s “update”) insists on putting “_pfo” in the email address which I have googled and is an OOOLLD bug in Firebase (first noted on GitHub FIVE YEARS ago).
FIX THIS basic expectation, and use modern tools (like native Swift instead of buggy five year old abstraction-layers).
No one inside One NZ can pass a message on to the developers, instead I am told to write (publicly visible) feedback so that is what I am doing because all links in the App Store point to One NZ’s own site (or request a refund from Apple).
I want to use “Keep me signed in” but can’t: This app (for months now, even after today’s “update”) insists on putting “_pfo” in the email address which I have googled and is an OOOLLD bug in Firebase (first noted on GitHub FIVE YEARS ago).
FIX THIS basic expectation, and use modern tools (like native Swift instead of buggy five year old abstraction-layers).
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0 out of 10
Overall a bad company do not recommend if you have a problem they will just ignore it unless you harass them constantly
Terrible App
After several weeks APP still cannot save password… have to log in each time. Lost all my data in one day, customer service was useless. Will change provider once money is used.
Pricey data gone right away
My partner and I got travel e sims with 10gb of data each good for 2 months. It was reasonably priced in store, but once we ran out of data, we topping up by using the app, and my partner spent 30$ on a small top up. Without using his phone for anything, the data was gone in less than a day.
Response from developer
Thanks for sharing this. That doesn’t sound right, especially if the data ran out that quickly. If you’re open to it, please submit the details via our feedback form here: one.nz/contact/feedback so the team can look into it properly 💚
Truly awful
Horrible experience, so expensive, sucked so bad, would not recommend ever
Obsolete
I can’t imagine that such big famous company has such terrible app for their main service. It even can’t save my password when i checked to do so. Even after a few minutes it asks for a password again. It doesn’t have Face ID login when other app already have for ages. And there multiple problems which should be addressed. Your product owner should be fired the same as your QA team.
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Good
A good app but maybe u could add a one hour unlimited data a day or something like that but over all it’s a good app I recommend it I like the daily deals and the free data up bonus
Bad Design
Clicking “message us” within the app opens a pop up to download the app to message them. okay… nice
No longer works
No longer works on iPhone 6
Awful service deceptive business practice
Moved from the retired my flex prepay to the new rollover prepay data. One NZs website showed that the data up % will be retained and redeemable on completion of the move. This did not happen and after multiple interactions with One NZ support I was blamed for removing the data up even though their app doesn’t even have a button to this. Instead of helping to resolve the issue the support team just blames their customer.
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Dont use this app
😬every single damn time i top up my balance and purchase a deal they always take the left over money!! Such a scam app dont trust them use another company
