co-op
card
Log in issues
I changed phones but now can’t log in. There is some strange behaviour when trying to log in and for a moment there some kind of background screen before it flickers on to the email address sign on page. I don’t get any further as I don’t receive email access codes to reset my password that I have forgotten.
Very frustrating and there ought to be an easier way to fix log in issues
Very frustrating and there ought to be an easier way to fix log in issues
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Irritating ads and patronising content
Firstly, this app needs to show the card barcode, even when it’s mysteriously logged you out and has trouble with the apparently incredibly complicated task of logging you back in.
Secondly, I am sick of these adverts pop up advert that prevents me getting to the barcode while it loads, or fails to load.
Thirdly, stop treating me like a feeble-minded child and perhaps aim your language at adults?
Oh, and they’re not ‘colleagues’, as I don’t work with them. Politically-correct nonsense. Shop assistant, is the phrase you’re after - they assist shoppers, or at least some of them try to, whilst struggling with poorly-designed apps, dodgy pricing, and an endemic lack of stock.
Do better.
Secondly, I am sick of these adverts pop up advert that prevents me getting to the barcode while it loads, or fails to load.
Thirdly, stop treating me like a feeble-minded child and perhaps aim your language at adults?
Oh, and they’re not ‘colleagues’, as I don’t work with them. Politically-correct nonsense. Shop assistant, is the phrase you’re after - they assist shoppers, or at least some of them try to, whilst struggling with poorly-designed apps, dodgy pricing, and an endemic lack of stock.
Do better.
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Glitch
The app is ok, simple to understand and use I just wish they’d fix the weekend games. They keep sending me notifications to say the game is live but when I open it the game doesn’t load 🤷♀️
Rubbish
Not sending back emails with code for me to join, this has been going on for months, even staff in my local shop are baffled when they try to help me
Bad app and worse system
Ridiculous that there are five different co-op groups and you need a separate card for each, not at all in line with the actual values of a Cooperative and not helpful for shoppers, making you sign up for five different schemes to get money off basic necessities needed to exist. Also, the app is really glitching and doesn’t actually work well.
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central cooperative membership
think app needs to change to our coop might be appropriate and official but is good valued app though
Where’s the log in?
I’ve already paid to become a member, and there’s no sign of a way to log in using my already paid for membership. I can only guess this is by design, but it’s pretty scummy if that is the case
Usability
Please change the format for signing up. You should swap the confirm and cancel buttons as most apps have them the other way round so you are making very inaccessible making the app frustrating to use. You also don’t allow users to go back so after making a mistake while signing up they have to redo the process
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App barcode not the same as card
It’s a good app but I have to use my old physical card to scan else I don’t get points. If I lose my card I’m stuck. Can you tell me if there is a way to fix it?
Can’t log in
I have a central coop membership with the physical cards but wanted to have a digital version as well when I try to log in it just comes up saying I need to pay but I already have when I first got the card I’m not paying another pound.
Easily the worst supermarket app out there
It’s locked me out unnecessarily, so many times. It doesn’t allow passwords without having to send verification codes - and now, once again, it isn’t working
Not to mention that when it did work the point system was abysmal. Didn’t update in real time and it simply made no sense as to what the points were worth.
The icing on the cake..? The whole Co op shops are split up into different parts, so when you try to speak to someone on the phone they all pass the buck to another department.
So, due to this annoyance, myself, friends and family members have since just started going to other stores instead and feel much better for it
Not to mention that when it did work the point system was abysmal. Didn’t update in real time and it simply made no sense as to what the points were worth.
The icing on the cake..? The whole Co op shops are split up into different parts, so when you try to speak to someone on the phone they all pass the buck to another department.
So, due to this annoyance, myself, friends and family members have since just started going to other stores instead and feel much better for it
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Don’t bother
Why oh why did you bother with this? The Coop membership process has been going downhill since they decided to move away from physical cards. Having to access the membership through Klarna was a backward step, particularly as our coop has zero phone signal, but attempting to get this new app, advertised at our store, has been a a waste of time. It wants you to join up, then complains that you are already a member, but it won’t accept an existing membership number. That’s 15 minutes of my life I won’t get back.
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co-op
App Store
Huge improvement!!
Night and day difference between the old and new app.
Doesn’t work
Been trying for a couple of weeks now won’t let me log in
Cannot log in
I am not a new user but it wont allow me to log in.
Massive improvements
When I first got this app 6 months ago the app was poorly made and disappointing but since this recent update the app is superb and 10x better then it was before … much more accessible and ui is so much easier to navigate
Brilliant
Love the updates to the app, much easier to use and I like the offers and the rewards - it’s good coz I can see all the savings and use it when I like
Better setup
Much better setup than the old app, I feel I have much more control of what I’m doing. Fresh new feel and the in app games are pretty cool too… I won a free pastry last week. Also I’d like to add that being able to have a virtual receipt is so beneficial. There still are some “members price” products but you’ll only get that if you download this app as they are exclusive to app users.
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