Lisa
Excellent food and staff are always helpful and polite.
Decent food
I’ve come back to Waitrose as the food is better quality and the prices are fair.
Rescans rescans more rescans
I would have thought that the idea of a self-serving scanning app was that you never needed intervention from a human.
I’ve tried and tried and tried to use this app so many times; given it second chances. But every single time I use it, I have to do the whole scan again at the self-service checkout. I’m treated like a criminal and asked to rescan, so all the work I put in to save your staff time and you, Waitrose, money is wasted.
I’ve tried and tried and tried to use this app so many times; given it second chances. But every single time I use it, I have to do the whole scan again at the self-service checkout. I’m treated like a criminal and asked to rescan, so all the work I put in to save your staff time and you, Waitrose, money is wasted.
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Stops background music every time you self scan
Why does a grocery app need to hijack my phone's audio? Every time I self scan with headphones on, it immediately pauses my music. There is no setting to disable this, and a shopping app has zero reason to take over system audio. Please fix this basic usability flaw so it doesn't interrupt background media.
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Best store
Great products - easy to navigate website but always enjoy the in store experience - lovely staff
