Waitrose App
I have an email address and a password but I keep being told there is an error try again. I actually deleted the app and reset it. Again i got there is an error try again so I did and I got the app to open. Amazing! Then in store today no such luck again I got there is an error try again
Is it just me with this problem
John
Is it just me with this problem
John
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Good
Great
Making it difficult to contact
Used to be so so easy to message when there was an issue with your order now you have to fill in an online form with nene address order number etc. trying to make you give up before you raise issues. Pathetic
Saturday 1st August
Used my phone to scan and go as I always do. Got to the till with a trolley full and got the message for a rescan. Usually when this happens they scan approx 10 or so items and away you go.
Not today… rather than explain any of this to me the assistant was just talking through her headset about having to rescan every scab and go order. She then went off helping other customers. Finally she came back to me and said she had to do a full rescan. I had over £130 in the trolley all packed and she was going to take ages rescanning everything with her hand held scanner. I therefore went to a
Checkout with an assistant unpacked everything while she scanned it and then repacked it. No apology or explanation. Surely they should be able bypass this problem if it’s happening with every customer.
Not today… rather than explain any of this to me the assistant was just talking through her headset about having to rescan every scab and go order. She then went off helping other customers. Finally she came back to me and said she had to do a full rescan. I had over £130 in the trolley all packed and she was going to take ages rescanning everything with her hand held scanner. I therefore went to a
Checkout with an assistant unpacked everything while she scanned it and then repacked it. No apology or explanation. Surely they should be able bypass this problem if it’s happening with every customer.
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Where are my vouchers?
Vouchers have been slowly but surely reduced to the point that this week I got no new vouchers. What is going on? Also when I search for something in the app and click on it, returning to the search page resets the search and I have to scroll all the way down to where I was before. Lastly, please allow us to review our purchase in the app - this is an extremely basic function of a shopping app.
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