Checkout fatigue!
Checkout is just one massive obstructive upsell. 4 to 5 pages to cloudy and endlessly scroll just to checkout.
If you must keep the pages there at least have a skip button at the top of each page not the bottom!
Repeated complaints here in App reviews is just met by the response “we don’t want you to miss out on offers.” If I want to check for offers I would click on the Offers page…
If you must keep the pages there at least have a skip button at the top of each page not the bottom!
Repeated complaints here in App reviews is just met by the response “we don’t want you to miss out on offers.” If I want to check for offers I would click on the Offers page…
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Delivery Slots Not The Best
Wouldn’t order from here again. The time slots have to be placed about 24 hours in advance so when you actually need shopping if you haven’t got much in the house, you have to basically wait a day until you can get your shopping. As opposed to Asda or Tesco, Morrisons etc who provide slots sooner. Anyway, I placed an order here this morning to be delivered to my home tomorrow morning. I was told payment would be deducted from my account soon and I left those funds in my bank account to be taken. However the payment failed because they took £2 more for ‘bags’ so I’ve been told and my payment failed. I did not get a call, email, option on the app or anything to correct this payment they just automatically cancelled my order and told me to rebook it 😂 yet now my slot isnt available and I basically can’t get any shopping with them till tomorrow night now! Ridiculous, back to Asda I go
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Easy to use
A very friendly person delivers your groceries in bags ( that you give back on your next order they are then recycled and however many bags you give back they knock off the shopping) you also get an email saying all the use by dates before your shopping arrives! I find Ocado very easy and very friendly it’s alsm &s food
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Flash sales
Since the update I’ve not seen any flash sales when checking out - it seems this could be because of the new version of the app. How can I get flash sales back?
Simply the best!
Ocado and m&s food items, especially the fresh are the best! We won’t be returning to other supermarkets.
