Great service
I am so glad I decided to change my grocery deliveries to Ocado…main deciding factor was the choice of M&S foods. The fresh produce is definitely better and as you state there are very rarely substitutes…delivery time is advised and the drivers are courteous and helpful. Thank you
Barbie’s Reviews
I’ve shopped on Tesco, Asda, Iceland & Sainsbury’s all of them came with major issues I chose Ocado because so many neighbours told me how great the service is, the customer services is absolutely amazing they really care about their customers, the quality of the food is seriously amazing too, I. 1wk I’ve had 5 shops totaling £285 100% it was well worth it, I will be using Ocado from now on the service and good is why, I highly recommend shopping on this app top food top service
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Maria
Always a great service Delivery guys all friendly and helpful .
Not great
Confusing app, difficult to find many things. Suggestions are terrible and not tailored to what you actually eat. Coupons are poor and mainly non-existent. Why is there no customisation? Remove alcohol, for instance, seems like an easy win. And no direct way to see specials on your favourites - you have to press through three times. Seems like this needs a lot of help
But in 5 years as a customer I’ve not seen it gotten it. Let’s look to the North American models that actually get tailored for customers - you’d sell more in the end if you did!
But in 5 years as a customer I’ve not seen it gotten it. Let’s look to the North American models that actually get tailored for customers - you’d sell more in the end if you did!
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App hangs
Often the app hangs on checkout and we have to close the app and come back, or give up and physically go to Tesco
