Ocado review
Just not clear on all fronts app
Fantastic
Bags
Quite good, some aspects feel dishonest
Also, I’ve said this loads of times, but sending an SMS message 24hrs before the deadline of a basket, when they clearly have working push notifications is really poor. If I have items in my basket, and I’ve just forgotten to check out, that doesn’t mean I want them all removing and I want to revert back to the order created by Ocado. Why not send a push notification saying, “Hey your deadline is in 4 hours/ 1 hour / 30 mins and you have items in your basket you’ve not checked out with. Please check out to keep them!”
A standard text message that nobody uses except delivery companies the day before is madness.
Response from developer
Hi there. We're really sorry to hear you're finding our new app worse than before and that you're encountering so many issues, especially with the checkout and offers. We appreciate you sharing such detailed feedback. We understand your frustration with the "incomplete" offers pop up, even when you have the correct number of items in your basket. This is certainly not the smooth experience we aim for. Sometimes the offer may not be recognised correctly for unknown reasons but it is worth double-checking the offer to ensure the correct items from the offer are chosen. We also appreciate your valuable suggestions regarding notifications. We know that a single SMS reminder a day before checkout isn't the most effective way to communicate, and your ideas for a series of push notifications leading up to the final checkout time are brilliant. We're always looking for ways to improve our communication and make the shopping experience as effortless as possible for you. We truly value your insights and will be passing your feedback on to our team for review.
